Bolt Mobile Browser Help / Support / FAQ / Questions & Answers

Please find below detailed FAQ from the Bolt Free Mobile Web Browser. The original source is available at Bolt.

What is new in BOLT 2.3?

Thanks to the tremendous response and great feedback we’ve received from the BOLT user community, we are happy to announce that we are releasing BOLT 2.3 with a host of new features and optimizations designed to improve usability, robustness and stability, including:
– Support for Tabbed browsing
– Facebook integration – post messages, links or URLs from any page displayed in BOLT directly to your Facebook account without navigating away from the currently viewed page.
– Support for HTML5 audio
– Support for HTML5 video
– Expanded streaming flash video support. Newly-supported sites include: bbc.co.uk, mtv.com, svtplay.se, hungama.com, bollywoodhungama.com, nick.com
– Support for Facebook chat and other web-based chat apps.
– Support for YouTube web apps – search and view videos directly in BOLT
– Enjoy Twitter and Facebook widgets with BOLT’s web app platform
– Backup your favorites to the device’s memory and restore them back through BOLT directly
– Backup the favorites to your user account at BOLT Space and restore them back regardless of device, its platform, BOLT type (BOLT or BOLT Lite) and location.

What is BOLT?

BOLT is a fast mobile browser that offers an uncompromised browsing experience on even entry-level mobile phones. It is compatible with virtually any handset with Mobile Information Device Profile (MIDP) 2.0 support. In non-geek speak, this means “it works on lots of phones, even basic ones.”
Rather than offering a simplified, mini version of the Internet, BOLT provides users with an efficient, feature-rich way to enjoy full PC-style Web pages and rich media applications on all levels of mobile devices.

Is BOLT a better option than existing mobile browsers?

Yes. BOLT offers lightning fast, secure, PC-style Web browsing on high and low-end devices – you do not need a smartphone to use BOLT.
BOLT is a full featured mobile Web browser that supports widgets, direct Twitter and Facebook integration, streaming videos, RSS feeds, social media sites, Google Maps- you name it.

Does BOLT support Web sites in any language?

BOLT supports viewing Web sites in all Latin-based languages including English, German, French, Spanish, Dutch, Flemish, Swedish, and many others that are fundamentally Latin-based. Using the “Install Fonts” utility, you can also view Web sites in Cyrillic-based languages including Bulgarian, Russian, Belarusian, Serbian, Macedonian, Ukrainian, Moldovan, Kazakh, Uzbek, Kyrgyz, Tajik, Tuvan and Mongolian.

Can BOLT coexist with my phone’s default browser?

Yes. BOLT uses a unique profile and does not interfere with your device’s default browser in any way. However, it may bruise your default browser’s ego. Don’t say we didn’t warn you.

What is BOLT lite?

BOLT lite was created in response to user requests, to allow BOLT to run on resource-constrained mobile devices with limited memory, CPU power, and bandwidth. While not as feature-rich as the regular version, BOLT lite features a small footprint (~154 KB) while retaining the benefits of BOLT’s client/server technology, resulting in extremely fast downloading of Web site content and reduced data cost. BOLT lite requires MIDP 2.0 and CLDC 1.0 or higher support.

Which BOLT features are missing from BOLT lite?

BOLT lite does not support the orientation settings (landscape or portrait), inline videos, video settings, transport protocol settings, copy-paste operations, favorites/feeds organization, inline editing, find in page feature, download manager, password manager, QWERTY shortcut keys for navigation, widgets, or 3XL magnification.

What is BlackBerry Launcher?

BOLT BlackBerry Launcher is a plug-in for BlackBerry devices (BlackBerry OS version 4.3 and above). After installation, it will enable you to open any link in plain-text email or SMS/MMS, in BOLT. Simply select “get link with BOLT” via the left menu key to open links directly in BOLT.

What do you mean that BlackBerry Launcher makes BOLT the default browser for BlackBerrys?

Install the BOLT BlackBerry Launcher in addition to the BlackBerry specific version of BOLT. When you wish to open a link in a plain-text email or SMS/MMS link, select “Get Link in BOLT” via the left menu key, and it will open the link directly in BOLT.

Is there a web demo available for viewing BOLT before installation?

Yes. You can view BOLT web demo at BOLT Demo

What are widgets?

Widgets offer users a faster, streamlined way to view, update and interact with popular websites and online tools and to discover new-web based services.
Widgets can be installed directly from BOLT for faster execution.

What are the features of Facebook, Twitter and YouTube widgets?

– Provide all the options on a single page.
– Faster loading even on basic phones.
– Stay signed in and connected always.

What platforms does BOLT support?

BOLT can be installed on nearly all Java-based handsets since the browser requires only Java MIDP 2 and CLDC 1.0 or higher support.

Can I use BOLT with my Palm device?

Yes. BOLT runs well on Palm-powered devices with J2ME support.

Can I use BOLT with my BlackBerry device?

Yes, BOLT works well with BlackBerry devices.
If you have a BlackBerry, you will need to install the BlackBerry-specific version of BOLT.

Can I use BOLT on my Windows Mobile device?

Yes. BOLT runs well on selected Windows Mobile 6 devices including HTC Touch, MOTO Q, MOTO Q9c (with Windows Mobile 6.1 OS) and MOTO Q9h. However, BOLT does not support MOTO Q 8 Windows Mobile device.

What is the difference between the signed and unsigned versions?

Each mobile device implements a set of security policies that determine if an application is allowed to run. As a security measure, some devices require downloaded applications to be signed with an appropriate certificate to be allowed to run.
BOLT is signed with third-party certificates from VeriSign and Thawte. These “signatures” enable the device OS to confirm BOLT’s authenticity, provide access to secure device APIs, and help ensure that BOLT is free from malware and/or viruses. Signed applications enable you to use BOLT with fewer permission dialogs for file and network access from your device’s OS.
However, a few platforms including Motorola P2K do not allow installation of signed builds. To enable installation on these devices, an unsigned version of BOLT, with no certificate, is also offered.

Which version do I need to install?

We recommend you install the signed versions (dual signed, VeriSign, or Thawte) first. If you have any trouble installing any of these three versions, install the unsigned version.
If you have a BlackBerry, you will need to install the BlackBerry-specific version of BOLT.

How can I install BOLT on my phone?

Downloading BOLT is a one-step process. You can quickly and easily install BOLT wirelessly using your phone’s default browser.
Direct your phone’s default browser to http://www.boltbrowser.com/download.html and complete the registration process. You will be directed to a Web page with five download links. Click the appropriate download link and simply follow the onscreen instructions on your phone until the installation process is complete. You will also be emailed the download links at the email address you provide while registering.

How can I run BOLT after installation?

Different phones place downloaded applications in different places. Your device may place BOLT on the desktop, or it may file it under Applications, Games, Downloads or File Manager. Click the BOLT icon once to start browsing using BOLT.
If you are unable to locate BOLT on your phone, refer to your device’s user guide.

None of the BOLT builds work on my phone?

Try the BOLT lite version.

How can I tell if I’m running the latest version of BOLT?

The latest version of BOLT is 2.1. You can find the version installed on your device by going to Menu>Get Help and selecting “About”.
If you are running an older version, simply quit and restart BOLT and you will be prompted to upgrade.

I have an older version. How can I update it?

As soon as a new version is released BOLT will prompt you to upgrade. If BOLT discovers an older version installed on your device, a message to upgrade to the new release is displayed when you initiate a browsing session. If you skip the upgrade, BOLT will prompt again to download and install the latest version after 24 hours.
To upgrade to the new release:
a. Select “Download” from the upgrade message
b. BOLT will launch your device’s native browser and load an HTML page with five download links, similar to the links received in the invitation email when you initially signed up for the BOLT program
c. Click the appropriate download link from the Web page. (In most cases this means the BlackBerry-specific version for BlackBerry’s and the dual signed link for all other devices).
d. Follow the steps onscreen to download and install BOLT.

Do I need to uninstall the current version before upgrading?

No. BOLT will install the new version directly over the current version installed on your device, and will save all of your favorites, history, feed subscriptions and browsing preferences.
When you upgrade, select “Keep Application Data” to save all your BOLT-specific data.

Will the upgrade retain my Favorites, History and Feeds?

Yes. BOLT preserves your Favorites, History and subscribed feeds lists on upgrading.

I have uninstalled BOLT, how can I get the new release?

To install the latest release, you will have to re-register at http://www.boltbrowser.com/download.html to get the download link. Please be sure to use the same information (email address) you used when you initially signed up and you will be directed to a Web page with the download links, which will also be emailed to you.

I do not want to upgrade. Can I still use the older version of BOLT?

Yes. You can use the older version of BOLT on your device. While we agree that the older version of BOLT is pretty sweet, we do recommend installing the latest release, as new features and bug-fixes are continuously being added.

How can I connect to the Internet?

Generally, you will be connected directly to the Internet by simply launching BOLT.
However, in a limited number of cases, you may have to set up a new IAP (Internet access point) the first time you connect to the Internet through BOLT. An Internet Access Point (IAP) is a GPRS or high-speed connection provided by your telecom provider.

How can I add an access point?

Most mobile operators have a service that enables you to automatically setup an IAP via SMS. Please check your phone’s documentation for directions on how to do this.
For example, to set up an IAP manually on a Nokia Symbian-based phone:
a. Go to Tools > Settings.
b. Select Connection>Access points
c. Press Options left softkey (LSK) and select “New access point > Use default settings”
d. Move to “Connection name”, press “Options > Change” and specify a name for the connection.
e. “Data bearer” should be “GPRS” as it is by default
f. Scroll down to “Access point name”, press “Options > Change” and specify your access point name.
g. Leave the other fields as it is and press the “Back” button when finished.
Now open a Web page in BOLT and select the IAP (Internet access point) you wish to connect through. Your phone will now automatically establish a connection with the Internet.
Note: You cannot use a WAP gateway as your Internet access point. Consult your phone’s help documentation to learn about adding an access point.

What kind of data network is required to connect BOLT to Internet?

BOLT runs independent of the network layer. You can connect to the Internet using Wi-Fi, GPRS, 3G, ActiveSync or EDGE on enabled devices.

How does BOLT connect to Internet on my BlackBerry?

On a BlackBerry device, BOLT tries to connect to the Internet in the following order,
1. Using BlackBerry Internet Service (BIS) (unless Wi-Fi is enabled)
2. Using Access Point Name (APN)
3. Using BlackBerry Mobile Data System (MDS)
4. Using Wi-Fi (if enabled, BOLT first attempts to connect to the Internet using this option)

Does BlackBerry Launcher get installed with BOLT?

No, you have to separately download and install the BlackBerry Launcher plug-in here: Download Launcher

Will I see an icon for BlackBerry Launcher after its installation?

No, BlackBerry Launcher does not have any icon.

How will I know that BlackBerry Launcher is installed on my phone?

To check
– Select “Options”
– Select “Applications” from “Advanced Options”
If installed, it will display BBLauncher.

Does BlackBerry Launcher automatically get uninstalled on uninstalling BOLT?

No. You have to separately uninstall the BlackBerry Launcher.

How to uninstall BlackBerry Launcher from my device?

To uninstall,
– Select “Options”
– Select “Advanced Options”
– Select BBlauncher from “Applications”
– Select “Delete”

Which OS version does the BlackBerry Launcher support?

The BlackBerry Launcher works with BlackBerry OS version 4.3 and above.

How can I know what OS my BlackBerry is running?

On your BlackBerry:
– Open the “Options” application
– Select “About” from the list
OS version is the first set of numbers on the third line starting with v

Can I install BOLT after installing BlackBerry Launcher?

Yes. First, reboot your device to set BOLT as the default browser for opening links in plain text and SMS/MMS.

What is split-screen mode?

Split-screen mode features a rectangular magnifier floating over a zoomed out minimap of the entire Web page on the top 2/3 of the screen and a magnified view of the content under the magnifier on the bottom 1/3 of the screen. The magnifier floating over the minimap enables you to quickly find information and navigate Web sites with ease. Simply click the “5” hotkey to toggle between split-screen mode (for ease of navigation) and full-screen mode (for ease of reading).

Can I enter text or click links when in split-screen mode?

Yes. All hyperlinks are clickable in split-screen mode.

How can I switch back to a regular view from the split-screen mode?

Press “5” to toggle between split-screen and full-screen modes.

What BlackBerry-specific features does BOLT offer?

BOLT employs the following common BlackBerry shortcuts:
– Press the Space key to insert a period (.) in the URL address bar
– Press the Escape key to move back to the previous Web page
– On a Web page, press the Space key and the Shift key to move up a screen*
– On a Web page, press the Space key to move down a screen*
– Press t or T to move to the top of a Web page*
– Press b or B to move to the bottom of a Web page*
u – Scroll Up
n – Scroll Down
h – Scroll Left
k – Scroll Right
i or I – Zoom In
o or O – Zoom Out
d – Toggle full-screen and split-screen view
e – Page Up
x – Page Down
s – Page Left
f – Page Right
r or g – Open URL widget
a – History
w – Start Page
z or v – Find in Page
c – Forward
qu and q+Up key – New Tab
qn and q+Down key – Close Tab
qh and q+Left key – Previous Tab
qk and q+Right key – Next Tab
qr and qg – Web Search
qd – Reload Page
* Feature not applicable for BlackBerry 8100, 8200, and 7100 series devices

Does BOLT support caching?

Yes. The BOLT client intercepts the outgoing HTTP request and checks if the response is in the cache. If the response is available, the Web page is loaded from the cache and a network connection is not required, resulting in faster loading and decreased data usage. BOLT’s caching is session-based, so the cache is automatically cleared each time you exit BOLT.

Is there a way to speed up on-page navigation on BlackBerry devices?

Use the u and n keys to move up/down a screen and h and k to scroll left/right on a Web page. Navigating via the keypad is much faster than the trackball.

Does BOLT support trackball movement in either Left-Right or Up-Down directions only in BlackBerry devices?

No. You can move in all directions on a Web page by rolling the trackball on your BlackBerry. If you are experiencing any trackball-scrolling issues, we recommend that you restart BOLT on your device.

Does BOLT render a blank page until the content for the Web page is fully loaded?

No. BOLT displays content incrementally as it is downloading, enabling you to start enjoying content before the entire page is loaded.

Does BOLT support pointer navigation?

Yes. You can navigate around a Web page with an arrow pointer similar to navigation with a mouse on a PC. The arrow pointer changes to an active pointer (hand-icon) when it moves over a clickable item.

What is BOLT Space?

BOLT has a separate section of BOLT Space and it allows following functionalities: –
– “Manage Favorites” to backup and retrieve favorites directly from BOLT. The user needs to register and create an account with us to avail this feature. The registration process is simple and requires only valid email address and password.
– “Post Preferences” to save or edit your login details of Twitter/Facebook for direct posts from BOLT. You can register and unregister your accounts for direct posting from BOLT in BOLT Space.
There may be additional options added to BOLT Space in the future.

How can I change settings in BOLT?

BOLT provides a Preferences page to customize the way the browser loads and displays web content. You can change Magnification, Image Quality, Video Quality, Video Settings, Text Entry mode, Protocol (HTTP or Socket), Page Style (mobile or desktop view), Viewing mode (split-screen or full screen view), Orientation (landscape or portrait), Language (English, Spanish, and Russian), and BOLT Space (online account settings). BOLT’s preferences also offer Font Installation and the ability to Clear Private Data settings. To change Preferences:
– Select “Preferences” from the “Menu”
– Select the appropriate option from the selection of settings
– Select “Save”
The current Web page will be refreshed to reflect the new settings you applied, and all future sessions will continue to support the preferences you have selected (except the page orientation settings).

Video Quality setting in the Preferences page appears grayed out. How can I access this setting?

The Video Quality setting is disabled for devices that do not support the MP4 file format.

The Transport settings show two options, HTTP and Socket. Which one should I choose?

HTTP and Socket are used as the underlying transport protocols while establishing a connection between BOLT client and servers. With Socket, the connection between client-server is made once, and remains active throughout a session. With HTTP, a connection request is sent to the BOLT server each time a Web page request is sent from the client.
If your device does not support the Socket connection, we recommend you turn ON the HTTP transport mode to continue browsing.

What is the benefit of using Sockets?

With Socket connections enabled, BOLT offers faster performance because a reconnection with the BOLT servers is not required each time you request a Web page. You can expect a speed increase of up to 15% with sockets enabled, assuming your carrier supports this setting.

Can I rotate the display while browsing?

Yes. BOLT enables toggling between the portrait and landscape screen orientations. To switch to Landscape orientation,
– Select “Preferences” from the “Menu”
– Enable the “Landscape Orientation” check box
– Select “Save”

Are all BOLT features accessible in landscape orientation?

Yes. All browser features are available in landscape mode with the exception of streaming video playback, which currently only works in portrait mode.

How do I enter a URL?

– Press “Menu” and select “Enter URL”
– Type-in the URL
– Press Menu>Go to load the requested URL.
You can also use the “3” hotkey to open the URL entry bar on top of the current Web page.
Note: If a Web page contains a RSS feed or pop-up, “Enter URL” moves to the “Go To” sub-menu, which offers an integrated list of feeds, pop-ups, and the option to launch the Smart Bar.

Does BOLT include AutoComplete support for URL entry?

Yes. BOLT’s SMART BAR auto-completes URL entries using information from your previous browsing sessions (history) and your saved favorites.

My phone supports only BOLT lite. How can I use the AutoComplete feature?

To facilitate ease in entering Web site URLs on BOLT lite build, use the “Previous Address” option to access the History URLs. To use the “Previous Address” option,
– Press “Menu” and select “Enter URL”; BOLT opens the device edit window
– Press “Menu” and select “Previous Address”
– Select the URL from the History list and press “Select”
– Press “Menu” and select “OK”.

Can I enter text on a Web page without opening the device edit window?

Yes. BOLT supports inline text editing, enabling you to input text on a Web page just as you would on your desktop PC. The Inline Editing mode is activated by default. To change these settings,
– Select “Preferences” from “Menu”
– Uncheck the Inline Editing checkbox
– Select “Save”
While in inline editing mode, press the * hotkey to move to the device edit window.

Can I enter uppercase letters in Inline editing mode?

Yes. BOLT supports entering uppercase letters without switching to the device edit window. To enter an uppercase letter, select “Menu” and click “Uppercase”. To switch back to the lowercase mode, select “Menu” and click “Lowercase”.

I accidentally clicked a link on a Web page. How can I stop it from downloading?

Press the right-soft key to stop the current Web page from downloading.

Where can I view the details of the Web page I am browsing?

To view the detailed information of the page you are browsing in BOLT, select “Get Help” from “Menu” and then select “Page Info”. The Page Info alert provides the following details:
– Title: The current Web page title
– URL: The current Web page URL
– Size: The current Web page size
– Data transferred [session]: Total data downloaded in the current browsing session
– Data transferred [total]: Total data downloaded from the installation of BOLT on the device.
Note: You cannot view the Page Info for a Saved Web page.

Can I search for a keyword in a Web page?

Yes. BOLT supports searching keywords within the current Web page. On a Web page,
– Select “Page Tools” from the “Menu”
– Select “Find in Page”
– Enter the word you’d like to search for
– Press “Search”.
For BlackBerry devices, press “Menu” key and select “Find in Page”.

How can I perform a Web search using BOLT?

The Start Page includes a dedicated search bar that enables you to perform a Web search without having to open a search engine Web site. Position the pointer over the Search bar, next to the URL entry bar. Type in the search phrase and press Menu>OK.
You can also use BOLT’s URL Entry bar as both address bar and Search bar. To search using BOLT,
– Press “Menu” and select “Enter URL” (or press “3” hotkey)
– Type-in the keywords you wish to search for separated by spaces*
– Scroll down and select “Search” from the suggestion list
– BOLT displays the Search Results using the search provider chosen in the Search bar.
* For BlackBerry devices, press the Space key twice to insert a space in URL address bar (a single space inserts a period per the BlackBerry OS shortcut).

How I can search directly from BOLT?

You can search directly with BOLT by following the steps below:
– Select “Search” from BOLT’s “Menu”
– Enter the text you wish to search for
– Select “Search” from BOLT’s “Menu”
– BOLT will display search results

How can I access my Favorites?

BOLT provides a convenient way to organize pages that you visit frequently using Favorites. To access your Favorites list, select the “Favorites” tab in “My Pages,” or use the “0” hotkey. You may also select “My Pages” from “Menu” and then select “Favorites”.
For BlackBerry devices, press the “Menu” key and select “Favorites”.

How can I manage my Favorites?

BOLT enables you to group related URLs into folders. You can create favorites folders or move Favorites from one folder to another. You can organize your Favorites as follows:
Create Folder: Creates a new folder
Move To: Moves the Favorites entry into a new or pre-existing folder
Delete Folder: Deletes the existing folder
Rename Folder: Prompts for providing a new name for the selected folder
To move a Favorites entry to a folder
– Position the selection arrow on the Favorites entry to be moved
– Select “Move To” from the Menu
– Select “Create Folder” and type a new name for the Folder
– Select “Save”

How can I rearrange my Favorites?

You can now rearrange your Favorites using the “Grab” option and move them to a new position or a folder. Hover the selection pointer over the Favorite entry to be rearranged. Select “Grab” from the “Menu”, the mouse pointer changes to the grab icon. Use the up/down navigation keys to drop the Favorites entry into a new location.

How can I add a Web page to my Favorites list?

Load the Web page you want to add to your Favorites list and select “Add Favorite” from the “Menu”. If you want to, you can specify a new page title, otherwise, BOLT automatically uses the Web page’s default title. Click “Save”.

How do I edit a Favorites entry?

To edit your Favorites entry, open “Favorites”
– Scroll to the Favorites link you wish to edit
– Select “Edit Favorite” from the “Menu”
– Change the Web page title or the URL
– Select “Save”.

How can I delete a Favorites entry?

To delete a single entry from favorites, move the selection arrow to the URL to be deleted and select “Delete” from the “Menu”.
To delete all of your favorites, open “Favorites” and select “Delete All”.

Where can I find the Web sites I have visited?

BOLT organizes the Web pages you have visited by day. Click the “History” tab in “My Pages” to load the History list. Or, on a Web page, select “My Pages” from “Menu” and then point to “History”. You can also press and hold the Back key for 2 seconds to view the recent History, or use the * hotkey to jump directly to your history list.
For BlackBerry devices, press the “Menu” key and select “History”.

How can I delete History?

On a Web page, select “My Pages” from the Menu and then select “History”. Select “Delete All” from the History Sub-Menu to delete the entire History list.

How can I revisit the pages I viewed in this session?

Use “Back”/”Forward” commands in the “Page Tools” sub-menu to display the Web pages you have visited in this session. You may also hold down the Back button for 2 seconds to view your recent history.
You can also return to the start page or use the * hotkey to view your history across all sessions.
For BlackBerry devices, press “Menu” key to select “Back”/”Forward” options. Alternatively, use the Escape key to return back to a Web page.

How do I know if a Web site offers feeds?

BOLT automatically looks for the feeds on each Web site you visit. If feeds are available, a feeds icon is shown in the Title bar.

Which feed formats does BOLT support?

BOLT supports XML Web feeds in RSS, ATOM, and RDF format. The version numbers supported are:
RSS: 0.9, 0.91, 0.92, 0.93, 1.0, 2.0
ATOM: 0.3, 1.0
RDF: 0.9

How can I subscribe to feeds?

When you click RSS List from the “Go To” sub-menu on a web page that contains feeds, a dialog displaying a list of feeds will open. Select the desired feed item and click the “Subscribe” link at the top of this Web page to subscribe to that site’s feeds.

Where can I find my feeds?

Your feeds are listed under “Feeds” section of “My Pages”. On a Web page, select “My Pages” from “Menu” and then point to “Feeds”. You can also use the # hotkey to jump directly to your feeds page.
For BlackBerry devices, press the “Menu” key and select “Feeds”.

How can I rearrange my feeds?

Open the Feeds administrative page. Hover the selection pointer over the Feeds entry to be rearranged. Select “Grab” from the “Menu”, the mouse pointer changes to the grab icon. Use the up/down navigation keys to move the selected Feed into a new location.

Does BOLT automatically update feeds?

Yes, BOLT automatically updates your feeds at regular intervals. When you revisit a subscribed feed link, BOLT downloads the most up-to-date Web feeds list. The number adjacent to a subscribed feed link shows the number of new articles since you last visited that Web site.

How can I unsubscribe from a feed?

You can unsubscribe from a feed by deleting the respective feed link. To unsubscribe,
– Select “My Pages” from the “Menu”
– Select “Feeds”
– Move the selection pointer to the feed link you want to unsubscribe from
– Select “Delete” from the “Menu”.
For BlackBerry devices, press “Menu” key to load the “Feeds” view.

How can I copy text using BOLT?

BOLT supports copy-and-paste operations allowing you to copy text from Web pages and paste it into a text box, text area or even BOLT’s URL address bar and “Find in Page” widget.
To enter the copy mode,
– Select “Page Tools” from the “Menu”.
– Select “Select Text”; BOLT enters the copy mode and displays a translucent rectangle on the Web page.
– Mark your selection using the navigation keys.
– Select “Copy” left-soft key.
– Place the pointer where you want to paste the copied text.
– Select “Paste” from the “Menu”.
For BlackBerry devices, press “Menu” key and select “Select Text” to enter the copy mode.
You can also enter the copy mode by long pressing the enter/call key or by using a tap-and-hold on touch screen devices.
Note: Once the text selection is made, clicking anywhere within the Web page removes the selection.

Does BOLT include a download manager?

Yes. BOLT’s download manager assists you in downloading files from Web sites and your Web mail. Files are downloaded directly within BOLT without the need to launch the native browser. The download byte counter increases as the download progresses.

How does the downloading process work in BOLT?

When you initiate a download, you are transferring a file from the Internet to your device. You can choose to Save or Open the selected file. If you select Open, BOLT works with native browser to launch the relevant application for viewing the content.
If you select “Save”, you can choose the storage location using the “Save To” option. Depending on the read/write permissions set for the selected directory, your device may allow you to save the file to the specified location. You can confirm or cancel the download. Once the download is complete, BOLT displays the content type and size of the file.

If a download gets interrupted, do I need to start over the download process again?

Yes.

Can I see a list of files I’ve downloaded from BOLT?

Yes. Select “Downloads” from “Menu”.

Can I download multiple files simultaneously?

Yes. To download:
– Select the file to download
– Select “Save”
– Select “Hide”
Select another file to be downloaded
– Select “Save”
While the files are being downloaded, you can view the status by selecting “Downloads” from “Menu”. It will display all the file names being downloaded along with the file size downloaded and the actual file size.

How can I pause/resume while downloading files?

When downloading files:
– Select “Downloads” from “Menu”
– Scroll up/down to the file you wish to pause downloading
– Select “Pause” from “Menu”
– Select “Resume” from “Menu” to restart the file download

How can I stop an active download?

While downloading files:
– Select “Downloads” from “Menu”
– Scroll up/down to the file you wish to stop from downloading
– Select “Stop” from “Menu”

How can I clear the list of downloaded files from BOLT’s Menu?

– Select “Menu”
– Select “Clear All” from “Downloads”

Does clearing the list of downloaded files delete the files from my device?

No. Clearing the list of downloaded files will simply remove them from the list, not from your device’s memory. To completely remove downloaded files from your device, you have to delete downloaded files from their saved location or you may delete the file in device directly from BOLT by selecting the “Delete” option from “Menu”.

How can I download an image to my device?

To download an image, position the selection arrow over the image.
– Select “Page Tools” from the “Menu”
– Select “Download Image”
– Select the image sizing option.
For BlackBerry devices, position the selection pointer over an image and select “Download Image” from the main menu.

Does BOLT support file uploading?

Yes. BOLT supports uploading files over HTTP directly by selecting files from the device’s local file directory. Upon submitting the form, the files are transported to the host server.

Can I attach files with my email messages using BOLT?

Yes. BOLT supports adding attachments to Webmail.

Does BOLT support saving Web pages?

Yes. BOLT supports saving Web pages and images to your device’s local memory, for offline viewing. To save a Web page, browse to the Web page you want to save and select “Save Page” from “Page Tools” sub-menu. To locate the saved Web pages, click the “Saved Pages” link at the bottom of the History, Favorites, or Feeds administrative pages.
For BlackBerry devices, press the “Menu” key and select “Save Page”.

Will BOLT load updated content when I open a saved page?

No. By default BOLT displays the Web page contents that you had originally saved. As soon as you click any hyperlink on the saved Web page, BOLT confirms that you want to connect to the Internet to view updated content.

How can I adjust the video quality settings?

To modify the video quality settings,
– Select “Preferences” from “Menu”
– Select desired quality level from the Video Quality drop-down list
– Select “Save”

Is there a way to adjust video volume when watching videos using BOLT?

Yes. Use the volume Up/Down controls in the inline media player to adjust the video volume.
Alternatively, you can increase the video volume by pressing the number 1 key on your device keypad while BOLT is playing the video. Press the number key 0 to decrease the video volume.
If you are a BlackBerry Storm user, enable the device keyboard while BOLT is playing the video and use the 1 key in numeric mode to increase the video volume, and the 0 key to decrease the volume. For all other BlackBerry devices, to increase the volume, press Alt key and the number 1 key while BOLT is playing the video. Similarly, you can decrease the volume by pressing the 0 key.

Does BOLT offer pop-up blocking?

Yes. BOLT displays a pop-up indicator in the Title bar if the browser detects a pop-up window. You can choose to open or close the pop-up window with one click.

How can I view a pop-up and return to the original Web page?

To view a pop-up that BOLT has blocked:
– Select “Go To” from “Menu”
– Select “Pop-up Window”
– Press “Close” right softkey to close the pop-up.
To return to the original Web page without closing the pop-up window:
– Select “Go To” from Menu
– Select “Main Window”
For BlackBerry devices, press “Menu” and select “Popup Window” to open the blocked pop-up. Use the “Menu” key and select “Close (P)” to close the pop-up. To return to a Web page without closing the pop-up, select “Main Window” from the “Menu”.

How can I magnify Web page content?

BOLT features a patented magnification technology that smoothly scales both text and images. BOLT supports 6 magnification levels, Small, Medium, Large, XLarge, XXLarge and 3XLarge. To change the default magnification level, select “Preferences” from the “Menu” and move the pointer to the “Magnification” pull-down menu. Select the desired level and click “Save”.
You can use shortcut keys #2 to zoom-in and #8 to zoom-out. For devices with QWERTY keypad, you can also use shortcut keys ‘i’ for zoom-in and ‘o’ for zoom-out.

How can I view the Web sites in my language?

BOLT client includes an “Install Font” utility that enables you to download fonts from the BOLT server OTA and view the Web site in your language. To install a font,
– Select “Preferences” from “Menu”
– Click “Install Fonts” button; BOLT lists all the available fonts
– Scroll to the required font and press “Install” left-soft key.
To uninstall a font, move to the font to be uninstalled, and press the Uninstall left-soft key.
Note: The current release supports viewing of all Web pages in Cyrillic-based languages. We may add support for other languages in future releases.

How can I change BOLT’s display language?

To change:
– Select “Preferences” from “Menu”
– Select “Language”
– Scroll to the language you wish to set.

Some characters appear as squares, what’s the deal with that?

BOLT uses its own proprietary font to render Web page text; a few character sets (such as Asian characters) are not currently added to this font file and therefore are displayed as default characters (squares).

Does BOLT support rich text formatting?

Yes. BOLT displays Web sites in true Web layout, as the content developer designed them for viewing on a PC screen. All text formatting and styles including bold and italic are preserved.

How can I lower my data transfer usage?

BOLT significantly reduces data transfer sizes in “No Image” mode. To prevent images from loading,
– Select “Preferences” from “Menu”
– Select “No Image” from the “Image Quality” drop-down list
– Click “Save”
**Alternatively, you can also set image quality to low, which will reduce data transfer sizes compared to the medium or high settings, but not as effectively as in no image mode.

Can I click to call the phone numbers listed in a Web site?

Yes. BOLT supports making phone calls to the phone numbers displayed on a Web page directly from the Browser. The phone numbers in Web pages appear as active hyperlinks. Simply click on the phone number and BOLT will route the call through your cell phone. Once you hang up, BOLT returns to the Web page you were visiting prior to placing the call.

Can I access my FTP account using BOLT?

Yes. You can access FTP sites directly from BOLT by typing the Internet address (URL) for the FTP site you want to connect to (for example, ftp://funet.fi/) in the URL entry bar.

Does BOLT support navigation shortcuts?

Yes. Each key on your phone’s numeric keypad has been assigned a specific function. (some functions require two keys to be pressed sequentially). Select Menu>Get Help for a quick guide to all of BOLT’s shortcuts.
Shortcuts in BOLT are:
0 -> Show Favorites
1 -> Home Page
2 -> Page Up
3 -> Goto
4 -> Page Left
5 -> Switch to zoom out and fullscreen
6 -> Page Right
7 -> Find In Page (Not Present on lite)
8 -> Page Down
9 -> Forward
* -> Show History
#2 -> Zoom In
#3 -> Web Search
#5 -> Reload Page
#8 -> Zoom Out
## -> Show Feeds
22 -> Page Top (T9 devices only)
88 -> Page Bottom (T9 devices only)
#+Up key -> New Tab
#+Down key -> Close Tab
#+Left key -> Previous Tab
#+Right key -> Next Tab
Back button (held for 2 seconds) – Show recent history
Shortcuts for QWERTY devices:
Space -> Page Down
u -> Cursor Up
h -> Cursor Left
n -> Cursor Down
k -> Cursor Right
d -> Switch to zoom out and fullscreen.
a -> History
e -> Page Up
x -> Page Down
s -> Page Left
f -> Page Right
w -> Start Page
r and g -> Enter URL
r and g -> Goto
z and v -> Find in Page
c -> Forward
t and T -> Top of the page
b and B -> Bottom of the page
i and I -> Zoom In
o and O -> Zoom Out
qu and q+Up key -> New Tab
qn and q+Down key -> Close Tab
qh and q+Left key -> Previous Tab
qk and q+Right key -> Next Tab
qr and qg -> Web Search
qd -> Reload Page

What is Password Manager?

Password Manager allows you to save your usernames and passwords for sites that require login information. With this feature enabled, when you revisit a site, your login information is automatically displayed.

How can I replace my username or password with Password Manager?

Password Manager will prompt you to replace your existing username or password for a particular site. On affirmation, BOLT replaces the existing details. The last updated username or password becomes the default login detail for subsequent visits.

How long does the Password Manager store my login details for a particular site?

Password Manager will continue to store your login details for that site as long as you do not clear your private data from Menu>Preferences>Clear Private Data.

What is Acid3?

Acid3 is a test page from the Web Standards Project that tests how well a web browser support certain web standards. The compliance criteria require that the test is run with a browser’s default settings. The percentage displayed is based on the number of subtests passed. The final rendering must have a 100/100 score and must be pixel-identical with the reference rendering.

What do the colored rectangles in Acid3 test signify?

As the Acid3 test is run, rectangles are added to the rendered image; the color of the rectangles is decided by the number of subtests passed in the bucket. If all subtests fail in a particular bucket, its associated rendered rectangle will be invisible.

Can I check for myself to see that BOLT is 100% Acid3 compliant?

Yes. Launch BOLT on your mobile device and enter the url http://www.acid3.acidtests.org. Press Menu>Go to load the requested URL.

What is MP4 file format?

MP4 file format is used to store digital video and digital audio streams. They are smaller and higher quality than MP3s.

How do I open links in HTML email with BlackBerry Launcher?

To open links in HTML email
– Open the email and select the link you wish to open
– Select “Get Plain Text” from Menu key
– Select the link in plain-text
– Select “Get Link in BOLT” from Menu key.

How can I search for selected text?

On a web page:
– Select “Page Tools” from “Menu”
– Select “Select Text”; BOLT displays a translucent rectangle on the Web page.
– Mark your selection using the navigation keys
– Select “Search” from “Menu”.
For BlackBerry devices, press “Menu” key and select “Select Text”.

How can I edit selected text for searching on a web page?

On a web page:
– Select “Page Tools” from “Menu”
– Select “Select Text”; BOLT displays a translucent rectangle on the Web page.
– Mark your selection using the navigation keys
– Select “Search” from “Menu”
– Select “Edit” from “Menu”.
For BlackBerry devices, press “Menu” key and select “Select Text”.
(Power User Tip: You may post selected text to your Twitter account by selecting the “Post” option from the “Menu” key after text has been selected)

How can I install widgets?

To install:
– Select “Web Apps” from “Menu”
– Select “Gallery” from “Menu”
– Scroll to the widget you wish to install
– Select “Install” from “Menu”
The widget will display “Installed”.

How can I run widgets?

You must first install widgets before you can run them. To run:
– Scroll to the installed widget you wish to run
– Select “Run” from “Menu”.

How can I know what widgets are currently available for installation?

To view:
– Select “Web Apps” from “Menu”
– Select “Gallery” from “Menu”
Note: The current beta release includes Bing, BOLT Forum, Calendar, Calculator, Dictionary, Twitter Search, Twitter Profile, YouTube, Weather and Wikipedia widgets. We may add more widgets in future releases.

How can I uninstall widgets?

To uninstall:
– Select “Web Apps” from “Menu”
– Scroll to the widget you wish to uninstall
– Select “Uninstall” from “Menu”.
How do I know what widgets are installed on my device?

Select “Web Apps” from “Menu” to view all the widgets installed on the device.

Can I reinstall a widget after I uninstall it?

Yes.

How can I register myself for Twitter posting?

To register:
– Select “Preferences” from “Menu”
– Select “BOLT Space”
– Select “Click Here” under the Twitter icon
– Enter your Twitter username & password and check Enable Post
– Press “Submit”.

How can I tweet from BOLT?

BOLT offers two options to post messages to Twitter:
1. To post a URL to Twitter
– Open any web page
– Select “Page Tools” from “Menu”
– Select “Post”
– BOLT displays the web page address to post (Note: BOLT will display Twitter registration web page if Twitter account is not registered already)
– Open Menu and select “Post” to post the web page address.
2. To post selected text from a web page to Twitter
– Open any web page
– Select “Page Tools” from “Menu”
– Select “Select Text”
– BOLT displays a translucent rectangle on the Web page
– Mark your selection using the navigation keys
– Select “Post” from “Menu” (Note: BOLT will display Twitter registration web page if Twitter account is not registered already)
– BOLT displays “Text to Post” window to edit the copied text before posting
– Open Menu and select “Post” to post the copied text from web page.
For BlackBerry devices, press “Menu” key and select “Post” or “Select Text”.

How can I unregister myself from Twitter posting?

To unregister:
– Select “Preferences” from “Menu”
– Select “BOLT Space”
– Select “Click Here” under the Twitter icon
– Uncheck Enable Post
– Press “Submit”.

How can I modify my username and/or password for Twitter posting?

To modify:
– Select “Preferences” from “Menu”
– Select “BOLT Space”
– Select “Click Here” under the Twitter icon
– Enter your new username and/or password, and check Enable Post
– Press “Submit”.

Will modifying username/password for Twitter posting change my Twitter account credentials?

No.

How can I post messages to Twitter while viewing a web page?

You must first register yourself for posting messages in Twitter. On a web page:
– Select “Page Tools” from “Menu”
– Select “Post”
– Enter the text to post
– Select “Post” from “Menu”.
For BlackBerry devices, press “Menu” key and select “Post”.
You may also select any text from a web page (using Menu>Select Text) and then select the Post option from the Menu to post the selected text directly to Twitter.

What does the Refresh button on the Twitter Profile page do?

“Refresh” button updates the posted messages.

How can I view my recent tweets?

On a web page:
– Install the Twitter Profile widget from “Web Apps”
– Run the Twitter Profile widget
– Enter Twitter username and press “Enter”
– Enter username and password.

Can I search for tweets on a specific subject?

Yes.
– Install the Twitter Search widget from “Web Apps”
– Run the Twitter Search widget
– Enter text to search
– Press “Search”.

How can I copy text from a textbox on a web page?

Enable “Inline Editing” from “Preferences” (Menu>Preferences). On a web page:
– Enter text in the textbox
– Select “Copy” from “Menu”.

How can I open a new tab?

Select “+” icon on top right or press # followed by the up key.

How can I open a link in a new tab?

Hover the cursor over any active hyperlink, then press # and the link will open in a new tab.

How can I close an active tab?

Select “x” icon to the right of an active tab or press # followed by the down key.

How many tabs can be opened at a time?

Three.

Can I scroll a web page while it is loading?

Yes.

How can I register to post directly to my Facebook account from BOLT?

To register:
– Select “Preferences” from “Menu”
– Select “BOLT Space”
– Select “Click Here” under the Facebook icon
– Login with your Facebook email and password
– Select “Allow Publishing”
– Allow constant authorization by selecting “Allow”.

How can I unregister myself from posting directly to Facebook from BOLT?

To unregister:
– Select “Enter URL” from “Menu”
– Enter “facebook.com”
– Login with your Facebook email and password
– Select “Account Settings” from “Account”
– Delete “BOLT” by clicking the “X” option; you will be prompted with “Remove BOLT”
– Select “Remove” and then “Okay”.

Can I set a default account (Twitter or Facebook) to post to from BOLT?

Yes. To set:
– Select “Preferences” from “Menu”
– Select “BOLT Space”
– Check the desired radio button
– Press “Submit”.

How can I post to Facebook while on a web page?

You must first register yourself for Facebook Publishing. To post:
– Select “Page Tools” from “Menu”
– Select “Post”
– Enter the text to post
– Select “Post” from “Menu”.
For BlackBerry devices, press “Menu” key and select “Post”.

How can I submit text in web applications as Facebook chat without any Submit/Enter button?

To submit:
– Open the chat window
– Enter the text
– Select “Submit” from “Menu”.

How can I submit text on a web page?

On a web page:
– Enter the text
– Select “Submit” from “Menu”.
You can also press the “Enter” key in devices with QWERTY keypad after enabling “Inline Editing” from “Preferences”.

How can I use Twitter widget?

To use Twitter widget,
– Press Menu?Web Apps?Gallery, scroll down to select Twitter widget.
– Press Menu?Install. It will install Twitter widget.
– Press Menu?Run. It will display the login page.
– Enter the email and password to login.
– Click on “Submit” button.
– It will display the tweets, if already existing on your Twitter page. Enjoy the seamless connectivity with your friends using this easy-to-use Web Application.
Disclaimer: If you do not have an account on Twitter, then you cannot login or use Twitter widget. We recommend you to create an account on Twitter before using our Widget.

How can I change the email address and password for Twitter widget?

Twitter widget is a simple Web application to interact with your existing Facebook account. Follow below steps,
– Visit the http://www.twitter.com in the browser.
– Enter your email address and password.
– Click on “Sign In” button.
– Click the link showing your username and then click on “Settings”. It will display the “Settings” page.
– At “Account” tab, enter the new email address and username if you want to change it.
– Click on “Save” button.
– Click on “Password” tab”.
– Enter the “Current Password” and then new password in “New Password” and “Verify Password” box.
– Click on “Change button”.
Disclaimer: Please update the login credentials for the Twitter widget when it prompts.

What should I do if I forgot the login credentials for Twitter widget?

Twitter widget is a simple Web application to interact with your existing Twitter account. Follow below steps,
– Visit the http://www.twitter.com in the browser.
– Go to “Sign In” button and click on “Forgot Password?” or “Forgot Username?”
– Follow the onscreen instructions to retrieve your email address and password.
Disclaimer: BOLT does not provide and control the login account for Twitter. If you forget your username or password to login at Twitter widget, then please visit Twitter’s Web site or contact them.

How can I use Facebook widget?

To use Facebook widget,
– Press Menu?Web Apps?Gallery, scroll down to select Facebook widget.
– Press Menu?Install. It will install Facebook widget.
– Press Menu?Run. It will display the login page.
– Enter the email address and password to login.
– Click on “Submit” button.
– It will display the feeds, if already existing on your Facebook page. Enjoy the seamless connectivity with your friends using this easy-to-use Web Application.
Disclaimer: If you do not have an account on Facebook, then you cannot login or use Facebook widget. We recommend you to create an account on Facebook before using our Widget.

How can I change the email address and password for Facebook widget?

Facebook widget is a simple Web application to interact with your existing Facebook account. Follow below steps,
– Visit the http://www.facebook.com in the browser.
– Enter your email address and password.
– Click on “Sign In” button.
– Click “Account” button on the top right side. It will display the “Settings” page.
– Click on “Change” in front of “Username”, “Email Address”, or “Password” to change it.
Disclaimer: Please update the login credentials for the Facebook widget when it prompts.

What should I do if I forgot the login credentials for Facebook widget?

Facebook widget is a simple Web application to interact with your existing Facebook account. Follow below steps,
– Visit the http://www.facebook.com in the browser.
– Click on “Forgotten your password?” option.
– Follow the onscreen instructions to retrieve your password.
Disclaimer: BOLT does not provide and control the login account for Facebook. If you forget your username or password to login at Facebook widget, then please visit Facebook Web site or contact them.

BOLT 2.3 is showing advertisements on top and bottom. Will they interfere with my work and browsing?

Advertisements will appear in the empty space left on top and bottom at the screen. In any circumstances, it does not interfere with your work and browsing experience. We have designed them in such a way that they will not occupy much resources and load up instantly.

What is the benefit of advertisements for me?

They will exhibit the best offers available from your service provider and other companies in your locality.

What should I do if I face any problem due to these advertisements?

If you face any problem due to advertisements, then you can write to us through “Report Bug” option in “Help” section.

What security features does BOLT include?

Security features in BOLT include:
128-bit secure (SSL) Connection: BOLT uses an encrypted protocol called Secure Sockets Layer (SSL) to access secure Web pages.
Filtering: Server filter protects you from spyware, malicious or faulty add-ons, online fraud and spoof Web sites. The BOLT server acts as a filter that protects you against common threats, such as spyware or other types of malware, when browsing the Web.
Certificate error notification: A certificate is an electronic document that can help identify a Web site’s owner and can help you make decisions about trusting the site with personal or financial information. BOLT warns about certificate error when there is a problem with a certificate or the server’s use of the certificate.
Pop-up Blocker: A mechanism that provides you with a choice to view or block pop-up windows.

Does BOLT support encrypted connections?

Yes. When you connect to an ecommerce site, such as ebay or amazon.com, BOLT employs a secure connection that uses Secure Sockets Layer (SSL) technology to encrypt the transaction between the BOLT server and the web-site. The connection between the device and the BOLT server is also encrypted.

BOLT displays a “lightweight security protocol” alert when I disable HTTPS. Can I still browse securely using this option?

We recommend that you enable HTTPS when browsing secure Web pages using BOLT. A few secure (HTTPS) Web pages fail to load due to device restrictions or the proxy blocking port 443. To overcome this limitation, BOLT created a lightweight cryptographic algorithm to encrypt secure Web pages. To enable this light encryption mechanism, select “Preferences” from the “Menu”, uncheck the “HTTPS” check box and select “Save”.

Does BOLT store any cookies?

Yes. BOLT supports persistent cookies and stores them on our servers. BOLT maintains site-specific information about users, such as site preferences and the contents of shopping carts, providing ease of use across Web sessions, just like your favorite desktop browser.

How do I delete all private data including cookies?

To delete all private data,
– Select “Preferences” from “Menu”
– Click “Clear Private Data” button
– Click “Save”

Does BOLT support streaming videos?

Yes. BOLT supports many popular video sharing sites, including www.youtube.com, cnn.com, espn.com, bbc.co.uk, mtv.com, video.google.com, video.yahoo.com, vids.myspace.com, blip.tv, rutube.ru, nick.com, hungama.com, bollywoodhungama.com, svtplay.se and www.mocospace.com.
Depending on your phone, BOLT may play the video directly in the browser window, or it may play it through your device’s default media player. BOLT offers superior video quality for devices with MPEG4 support.

Does BOLT support FLASH?

No. BOLT does not support Flash but we do support FLV Format (as in streaming video Web sites including www.youtube.com, www.myspace.com, video.google.com, etc.)

Does BOLT support JavaScript?

Yes. BOLT provides ECMA Script 262 version 3 JavaScript support for Web site forms, applications and other information.

Does BOLT support AJAX?

Yes. BOLT enables viewing of AJAX pages that are written using ECMA-262 version 3/JavaScript 1.6 standard. The Web pages that use timer related events are not currently supported.

Does BOLT run applets?

No. The current BOLT version does not support applets.

Does BOLT display WAP content?

Yes. BOLT supports WAP 1.x content — WML, and WAP 2.x content — XHTML-MP with WCSS and ECMAScript-MP.

Can BOLT detect the WAP (mobile) version of the Web sites?

Yes. If you enable Mobile View (from the Preferences page), BOLT automatically displays the WAP (mobile) version of Web pages. To enable mobile view, select “Preferences” from the “Menu”, then select the “Mobile Layout” check box. Select “Save”. If a mobile version of the Web site is not available, BOLT will display the desktop version of web page even if Mobile Layout has been selected. BOLT does not reformat the content to fit the screen if mobile version of a Web page is not available.

Does BOLT support an RSS reader?

Yes. You can subscribe to your favorite feeds and get an automatic delivery of syndicated content to your mobile device.

What is Manage Favorites?

Manage Favorites is a new feature in BOLT 2.3 to backup the favorites online as well as on the device’s memory. It helps to save the favorites in following situations when,
– a user buys a new device and wants to transfer the favorites from old device to the new one
– device crashes or gets misplaced
– BOLT is uninstalled
In BOLT Lite, the user can only save the favorites online at BOLT Space.

What is the need to backup the favorites?

Favorites give users the functionality to save links of visited Web sites in browser without having to remember their Web addresses. In desktop browser, the users make backup of favorites to ensure their safety. This feature is common in desktop browsers but not much prevalent in the mobile browsers.

Bitstream understands the users’ need to protect the favorites, so we brought this new feature – “Manage Favorites” that allows taking backup directly from BOLT.

How can I ensure that favorites are safe even if my device crashed or stolen?

Favorites can be saved in device memory using Manage favorite feature. If your device supports PC Sync or any File Transfer feature, then you can copy this file at computer or any other device. The same file can be reused to import the favorites, regardless of the device platform (BREW, BlackBerry OS, J2ME or Symbian OS). However, it is necessary that BOLT is supported and installed on that device.

Moreover, we also provide the option to save the Favorites online at BOLT Space within your account. Now, the users can be rest assured that their favorites are with them irrespective of the device they are using. They just need to use BOLT browser to access the BOLT Space for retrieving the favorites and start browsing.

You can also import the favorites exported from BOLT to BOLT Lite and vice versa. This will help you to transfer the favorites if you are changing the device or location.

Is there any cost asscoiated with the Manage Favorites?

No, it is absolutely free and there is no extra/hidden cost associated with it. However, the data/network carrier may/may not charge for exchanging data from Internet while exporting or importing the favorites from BOLT Space.

How can I register to Manage Favorites?

To register with Manage Favorites,
Go to Menu->Preferences->BOLT Space. It will open the BOLT Space page.
– Click on “Click here” link under Manage Favorites section.
– Click on “Register” to create an account for exporting and importing favorites.
– Enter your email address in the “Email Address” box.
– Type the password to apply in the “Password” and “Re-enter password” boxes. Make sure that both the entries should be identical.
– Click on “Submit” button.
Disclaimer: Please remember the registered email address and password. It is recommended to note down the email address and password on easily accessible and secured location for future usage.

How can I login at Manage Favorites?

To login at Manage Favorites,
– Go to Menu->Preferences-> BOLT Space. It will open the BOLT Space page.
– Click on “Click here” link under Manage Favorites section.
– Click on “Login” link and the “Login” page will appear.
– Enter the email address and password to login.
– Click on “Submit” button.

How can I export the favorites to BOLT Space?

To export the favorites to BOLT Space,
– Click on “Login” link in Manage Favorites.
– Enter your email address and password to login.
– Click on “Submit” button.
– Click on “Export to BOLT Space” to save the favorites online at your account on BOLT Space.
The favorites will be saved on the BOLT Space with your account.

How can I export the favorites to device’s memory?

To export the favorites to device’s memory,
– Click on “Login” link in Manage Favorites.
– Enter your email address and password to login.
– Click on “Submit” button.
– Click “Export to file” option to save/backup the favorites at your device’s internal memory. It will open the Save/Save To window. You can also create a new folder.
– Select the location to save the file on device’s memory.
– Press “Save” with the respective shortcut key.
The favorites will be saved to a .bff file on the selected location. By default the “favdata” will appear as the first (primary) name of this file, however, you can change it as per convenience.

How can I import the favorites from device’s memory?

To import the favorites from device’s memory,
– Click on “Login” link in Manage Favorites.
– Enter your email address and password to login.
– Click on “Submit” button.
– Click on “Import from file” to retrieve the favorites from the “*.bff” file stored at device’s memory. It will open the location at which you have previously exported the file (favdata.bff).
– Select the file.
– Press “Select” with the respective shortcut key.
The favorites will be imported from the “*.bff” file.

How can I import the favorites from BOLT Space?

To import the favorites from BOLT Space,
– Click on Login link in Manage Favorites.
– Enter your email address and password to login.
– Click on “Submit” button.
– Click on “Import from BOLT Space” to retrieve the favorites stored at BOLT Space with your account.
The favorites will be imported from the BOLT Space from your account.

Note: The imported favorites will append with the already existing favorites in the BOLT. Only those favorites will not be imported, which already exist in BOLT with identical names.

How can I change the email address and password for Manage Favorites?

To change the login credentials for Manage Favorites,
– Login at the Manage Favorites.
– Click on “Change User Information”, and then Authentication page will appear.
– Enter your email address and password registered with BOLT Space.
– Click on “Submit” button. The “Change User Information” page will appear.
– Enter the new email address and password. Leave the field blank that you do not want to change.
– Click on “Submit” button. The updated login credentials will be changed.
Note: We recommend you to logout and then, re-login at the Manage Favorites after changing the login credentials.

What should I do if I forget the password to login at Manage Favorites?

Follow below steps to retrieve new password,
– Click on Login link in the Manage Favorites.
– Click on “Forgot Password” link.
– Enter your email address registered with BOLT Space and click “Submit”.
– You will get a message “Password Recovery email sent.”
An email, containing your password, is send to entered email address.

Disclaimer: If your email address is not registered with us, then you will get the error: ‘This mail address is not registered with BOLT Space. Please try again’.

What should I do if I forget both email address and password to login at Manage Favorites?

Please write to us through “Report Bug” or “Feedback” option in the Help with your email address, if you:
– are not able to retrieve the password through “Forgot Password”,
– forget both email address and password to login at Manage Favorites.

I which situations I cannot save my favorites?

Following are the situations in which you cannot save your favorites.
– You have not registered with Manage Favorites.
– You have not exported the favorites previously.
– You forgot the email address and password to login.
– The relevant exported file is either deleted or corrupted.
– Your phone gets crashed, damaged, or misplaced and you had exported the favorites in phone memory, but not on BOLT Space.

I am getting the error – “* Email address and password cannot be left blank.” while login at Manage Favorites. What should I do?

Please do not leave the email address and password fields blank. Enter the appropriate login credentials and click on “Submit” button.

I am getting the error – “No such user name exists while login at Manage Favorites. Click here to register” while login at Manage Favorites. What should I do?

There can be possibilities of tapping the wrong keys while entering the login credentials. Please try to login again, if still does not work then please use “Forgot Password” option.

TROUBLESHOOTING
I received installation issues in past. Will the new version install correctly on my device?

Yes. Our download procedures have changed ensuring smooth and easy installation for BOLT on your phone. We recommend you to re-register at http://www.boltbrowser.com/download.html using your device’s default browser. You will be directed to a Web page with five BOLT download links. Click the appropriate download link and follow onscreen instructions to complete the installation process.

I received an error “ERROR: 909 Application authentication failure” upon installing BOLT.
This authentication failure error message indicates that your device requires an Unsigned version. Direct your phone’s native browser to the Unsigned version in the download Web page or the email and follow the onscreen instructions to download and install BOLT.

For BlackBerry phones, you will need to install the BlackBerry-specific version of BOLT.

I received the alert message “BOLT has encountered an error.” What should I do?

BOLT may occasionally give this alert message if it fails to open a Web site. An error log is created that helps our engineers to track and correct site-specific issues. We recommend that you choose to send us this error log by selecting Menu>Send. You can also send us additional details on the error encountered by selecting Add Info from the Menu. If you do not wish to send us any details, select Cancel to continue browsing.

I cannot play videos on my device. Can you help?

Yes we can!
BOLT includes a video configuration wizard that identifies the optimal video playback properties based on your devices’ capabilities. To run the video wizard,
– Load any Web page and select “Preferences” from “Menu”
– Click “Video Setting” button; BOLT opens a pop-up window featuring a test video
– Press “Play” to start the video,
If you are able to play the video successfully, select “Yes” and press OK; BOLT saves the current video settings.
If BOLT fails to play the video at first attempt, select “No” and press OK. BOLT reloads the video player with alternate settings, press the “Play” button and select the appropriate option depending on whether you are able to play the videos or not. If BOLT fails at the second attempt to play the video, future videos will be downloaded to your device for playback through the native media player.

I cannot enter text on my touchscreen device.
We recommend you disable ‘Inline Editing’ from Preferences. To disable,
– Select “Preferences” from “Menu”
– Uncheck the “Inline Editing” check box
– Select “Save”.

My BlackBerry often shows a dialog box with the message “The application BOLT has attempted to access *.boltbrowser.com. Would you like to allow this?” Is this normal?

Yes. This message is generated by the BlackBerry firewall each time a connection is set with our servers. You can turn off this prompt by configuring your BlackBerry’s firewall options. To enable the firewall,
– In the device options, click “Security Options”
– Click “Firewall”
– Set the Status as “Enabled”
– Press the Menu key and click “Save”.
Once the firewall is enabled, BOLT will prompt to set the connection permissions the first time you connect to the Internet. In the connection message, select the “Do not ask for any http connection” check box and click “Allow”.
You can reset the firewall options to receive the connection prompt again.

I cannot select menu options on my BlackBerry device.
BOLT’s menu works correctly with BlackBerry default themes and most of the downloaded themes. The behavior you are experiencing is observed with select BlackBerry downloaded themes. To solve this issue, please change your current BlackBerry theme to the BlackBerry default theme or try another downloaded theme.

I cannot view videos on my BlackBerry device; I received the error message “The media being played is of an unsupported format”. What should I do?

A few BlackBerry devices do not support inline video streaming. For these devices, we recommend you follow the steps below to watch videos:
– In BOLT, click the link for the video you want to play
– Press Play button in the BOLT video player. An alert message appears suggesting that the video is being transcoded and should be played in the device media player
– Press the Menu key and select “Launch”
– The device confirms if you want to Open/Save/Cancel the item; select “Save” and play the saved video file
– Use the Back key to return to BOLT.

The sound for the videos played by BOLT is not audible.
We recommend you enable “Warning Tones” in the Sound Profiles for your device or, change the current profile to “General” or “Discrete”.

Web page contents are not rearranged when I rotate my phone from landscape to portrait mode.
In order to provide you with a faster, more fluid, browsing experience, BOLT avoids connecting to the server when you change your screen orientation. To reflow your text alignment after changing from landscape to portrait mode, we recommend refreshing the Web page contents by selecting the reload page option via the left soft key.

I am unable to login to my personal email/banking account using BOLT. How can I resolve this issue?

The device you are trying to use does not support Secure Socket Layer (SSL). We recommend disabling the HTTPS security mechanism and then trying to login to your account. To change the security settings,
– Select “Preferences” from “Menu”
– Uncheck the “HTTPS” check box
– Select “Save”.

Where can I submit the feature requests or report bugs that I come across?

We recommend that you report a bug using BOLT on your phone. To submit an error report, select “Get Help” from “Menu” and then select “Report Bug”. Additionally, you can submit your feature requests or bug reports at http://www.boltbrowser.com/support.html.