Infosys Blog quotes a Forrester Research report that clients expect efficiency and transparency when working with their IT service providers.
Transparent Management is important in IT industry as the employees are really the brilliant cream from the population. Transparency and values positively affect their motivation, inclusivity and innovation.
Transparency is the key factor in building Trust. So to build a trustable relationship with customers, organizations need to be transparent in every transaction with the customer. The ‘world is flat’, so there is no ‘hillocks’ hindering the vision. Therefore, see-through management is important.
Transparency is needed in the process, involving open communication, data capture, measurements and being ethical in the process. Just the lip services by the senior management does do not achieve it on the ground. Transparency will never get implemented unless managers and employees embrace it honestly.
To make interactions with the customer transparent to the needed level, it should be practiced within the corporate so that employees will get used this culture. I heard that some of the smaller companies even pay ‘salary’ which is not accounted in the compensation letters to save tax! It is time to change!
It is said that, you can teach people new skills, but you cannot teach ethics to people who are fundamentally disposed to do you harm. Behavior can be changed by skill training, but not traits. This should be taken care in recruiting process.