Infosys Technologies Ltd announced a new Social Commerce and an enhanced Employee Engagement platform as part of Infosys iEngage. Infosys’ iEngage Digital Consumer Platform is a comprehensive method of engaging with your consumers across the marketing, sales and service lifecycle. The platform is delivered in the enterprise SaaS model and differentiated by the convenience of single-point accountability, application ownership, robust infrastructure, professional and consulting services, and business process outsourcing. This effectively energizes the enterprise’s social media marketing, eCommerce, customer care, and employee engagement strategies.
Infosys iEngage Social Commerce Platform uses everyday social interactions on the World Wide Web to personalize and enhance users’ online shopping experience. Organizations can monetize these social interactions and increase customer wallet-share. The platform uses social shopping features such as: co-shopping, group-gifting, product combination and social rewards.
[advt]The enhanced Infosys iEngage Employee Engagement Platform is built on top of industry-leading Jive Social Business Software . The platform includes modules such as Policy Manager, Ideation Manager and Knowledge Manager to help foster innovation and increase workforce productivity. The Employee Engagement platform is powered by the iEngage Context Engine which creates the social map of an employee across six different dimensions. It provides content, community, and expert recommendations to employees using a robust rules engine.
Infosys iEngage can be deployed through Infosys cloud or client cloud in the SaaS model. Organizations that are in early stages of social media adoption can experience the full capability of Infosys iEngage in a cloud setup for 90 days with no lock-in. [source]