BSNL has decided to introduce onetime Special Relief Scheme “SAMADHAAN” with different options for Broadband customers. One of its option IV is an applicable to all customers ie, In case where the customer does not want to give any commitment for the future, he may be given the option to settle his disputed bills by allowing him to pay excess usage.
Option-IV (Applicable to all customers)
i. In case where the customer does not want to give any commitment for the future, user may be given the option to settle his disputed bills by allowing him to pay excess usage as follows:
a) Payment for FMC : as per earlier plan
b) [advt] Payment of excess usage beyond free limit shall be @
- Rs 1000/- up to first 5 GB
- Rs 200/- per GB for every additional GB or part thereof beyond 5 GB up to 10 GB
- Rs. 100/- per GB for every additional GB or part thereof beyond 10 GB
ii. The customer can avail any plan thereafter.
iii. The relief mentioned at (i) above under this option shall be applicable uniformly up to three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.[source]
Other terms and condition:
i. The scheme is valid up to 31st March’2012.
ii. A customer can avail any of the options in the above mentioned scheme only once in lifetime on a particular connection.
iii. Plan chosen under relief scheme shall be applicable only for all the disputed bills and the future committed period. No past undisputed bill shall be settled through this scheme.
iv. Any hitherto regretted case & disconnected for non-payment, which could have been settled on the basis of options of this concession scheme may also be considered for settlement under the scheme, if the customer makes an appeal.
v. In case a customer is already disconnected and wants to avail any of the options of the above scheme, he shall not be charged any reconnection/installation fee and Fixed monthly charges for the intervening period i.e., from the date of disconnection of BB connection up to the date of reconnection.
vi. Disconnected BB connections under the scheme shall be reconnected on customer’s request after receipt of payment through different settlement options indicated above and clearance of outstanding bills against related landline connection.
vii. The bills relating to landline connection, outstanding if any shall be paid by the customer as required under existing instructions for restoration of disconnected b-fone connections.