Tata DoCoMo Customer Service Contact Numbers and Email

627 Responses to “Tata DoCoMo Customer Service Contact Numbers and Email”

1. gayathri says:

   May 14, 2012 at 3:17 pm

   dear sir,
   i hav not activated any caller on 14th may (today) but my balance 120rupees has been deducted .hav i send u any sms to activate my caller tune….no i havnt send any sms n i hav nt activated any caller tune…..n if i want to speak to customer care there is no option in 121 to directly speak to customer care people.pls do needful

   Reply
2. varun says:

   May 9, 2012 at 8:13 am

   sir,i am using tata indicom 9236082281 for last 7 year,i am not subscribed any subscription of you.but tomorrow (19:27 at 8/5/12) comes msg my cell you subscribed (mitti ke rang).but i am not attending any call of your company at on that movement.so please tell me which based you are subscribed (mitti ke rang),i dont know what is mitti ke rang ?so, kindly refund my balance,i am deactivated the subscription of you activated.so kindly solve my problem therefore i am switch the another company.

   Reply
   • Tata DOCOMO says:

     May 15, 2012 at 2:21 pm

     Dear Gayatri,

     Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

     Thanks and Regards
     Customer Care
     Tata DOCOMO.

     Reply
3. renu.u says:

   May 8, 2012 at 5:19 pm

   customer no.09287206725 land phone provided to me is totally blank and produced to your office at kadapakkada on 25 apr 2012. But they returned the instrument saying that technician will come to your house and do the needful.Eventhough the technician visited the house nothing happened till date.There is no disply seen in the instrument and it is very difficult to use the instrument.Hence I request you to provide a new instrument or close the connection immediately.TATA has a goodwill in Indian minds created by the GOOD TATAS . Now the TEST TUBE TATAS may spoil the value created by long 65 years.

   Reply
4. bidhovan Babu says:

   May 7, 2012 at 2:47 pm

   Dear Customer Care Manager,
   Myself Bidhovan C.Babu ,I am and NRI and having a connection of TATA docomo # 8089271673 ,I might turn Around to be one of the prolific customer of yours as I make calls worth of more than Rs:-3000 a month . But it very hard and unfortunate to say that it is one of the” Worst” services I have ever experience ever since I have started using cellphone .
   First of all it is very hard to get any of your representative online, I even do not to get to speak to anybody even after trying for 2 days, You guys even don’t bother to put me on hold until the representatives come ,It says all of our representative are busy , please send an e-mail to so and so id then they cut the phone ,I have never experience such Irresponsible attitude from any of the service provider so far. more over even if I follow your instruction they say it’s a wrong entry ( for eg : – to speak to our customer care executive press 9 , but after pressing the same astonishingly it says that It is a wrong entry.
   Apart from that I had to activate caller tune on to my cell phone but after activating it I have learned that it is nothing but a stage of your advertisement on our cost . By the time the song started playing we must have been picked up the phone, then I Called up your customer care executive she said it not possible to remove the ad of yours, whereas the other service provider of mine such as Idea managed to do so . Getting disappointed by this comment Immediately I went on to de activate the same, But after some days when I spoke to one of your other rep Mr.Ananad said that it is very much possible to de activate your advertisement ,and he promise me to do so within 3 hour , then Immediately I went on to activate the song again , but after 2 days I have learned that it is the same old story happening again No add is been removed !! from there on for the past two days I have been trying to get through one of your representative ,fortunately I managed to speak to one gentleman after 2 days because of the so called TATA Docomo’s highness and mercy ,But to my disappointment he said its not possible ,I was making my stand to him by saying that It is very much promised by Mr.Anand one of your representative ,But unfortunately he was very adamant and his last word was Sorry sir its not possible .
   I am very much disappointed and humiliated and cannot fathom these kind of ridiculous injustice can happen in a democracy like India .After all why should I pay from my pocket to do your advertisement , if anyone wants called tune they must apply for it ,and why you are forcefully slamming me something which I don’t require in my connection .
   Here I Seek justice from your side sir, I might wait for two more days to get the advertisement of yours to be dumbed from my caller tune, Else I have no other choice but to discard with your connection.
   Awaiting your positive response.
   Thanx and regards
   Bidhovan Babu

   Reply
5. vinay says:

   May 7, 2012 at 1:25 pm

   Hi,

   I got a call from this no. 1409765040 and I am told that there is some offer for selected customers.The offer is that I will be getting caller tunes for my number as free service for 6 months an hence no charges will be deducted.After 6 months this service will get deactivated automatically.

   This caller tune service will be activated within 12 hrs.I just want to confirm Is there any such type of service as free.If there is no such service then please deactivate it before it gets activated

   Thanks in advance
   Vinay
   My docomo no . is 7411556208

   Reply
   • vinay says:

     May 7, 2012 at 2:03 pm

     Hi,

     Just now got the message that “thanks for subscribing to Call me tunes.You have been charged rs. 120 for 180 days” .I don’t want this service at all.I told the person 4-5 times but he kept on telling sir its free..its free,why you don’t want?

     This is pure cheating.I asked the person why you are giving this as free,why no charges.He told only for selected customers.

     If this is the way Docomo is going to promote its offer so that the person who are not using such services uses them.Then I realy think that I should change my operator.

     Please if you have some recording of such conversations then please look into this matter seriously and give back my money.(got call from +911409765040 arround 1:15 pm on 7th may i.e today)

     Thanks & regards,
     Vinay
     my no. is 7411556208

     Reply
6. Tanmoy Modak says:

   May 3, 2012 at 6:09 pm

   my tataphoton internet is postpaid now,i wants to prepaid hurry in my tataphoton .

   Reply
7. Neel says:

   April 29, 2012 at 1:26 pm

   Maru 65 rupes nu 2.50gb net chale 6
   To pan mara kale 6 rupiya cut thai gaua data uses mate and 121/198 par phon karu 6u to bisy k 6
   Jo avu rahse to mare tamari seva bandh karvi padse
   Neel

   Reply
8. chandur mohan says:

   April 24, 2012 at 10:53 pm

   i call customer care 1 time so next time no conect why

   Reply
9. D.Balasubramanian says:

   April 24, 2012 at 10:36 pm

   sir,
   mobile number 8015215660, I have to recharge 10 yesterday. the balance is 6.58
   today I dialed 121 and then the balance 6.58 to 1.58.
   So any extra service activated it should be deactivated please

   Reply
10. vinay says:

    April 24, 2012 at 10:17 pm

    Hi,
    I am getting this message that “Your subscribtion to I player Subscriptionon tata docomo WAP is renewed at rs 1.0.Dial 15223 to stop.
    But whenever I dial to this it says no services activated.But everyday my balance is getting deducted by Rs 1.0.
    Moreover I have never activated this service.How it got activated you should look into this.
    My mobile no. is 7411556208
    I want this to get deactivated asap.
    Please help me.

    Thanks in advance

    Reply
11. Saroj Das says:

    April 23, 2012 at 6:14 am

    Dear,Sir I can’t acces some application as ngpay,atom,irctc.jar etc.I request my net care but they are helpless about this matter.Please help me.

    Reply
12. Vishal Dixit says:

    April 20, 2012 at 1:14 pm

    Dear Sir/ Mam
    I have a mobile postpaid number 09219569700 which is working as a docomo number now. Prior it was a CDMA No. Since almost a year my number was being charged with an internet pack of Rs 94 without my choice and every time i had to go to the tata office and get it disconnected get the amt. deducted as a waiver and pay the balance. After being frustrated of the services and and showing of incapability of the employees there to solve the problem i moved to docomo.
    Before the day making the final payment i met at mzn. office Mr rohit Sharma being posted at meerut and raised the issue to him who calculated the waiver to Rs 310/-approx(94+94+50+50+taxes) and instructed the staff there to mail him the waiver and get the balance deposited. On being assured i deposited the balance Rs 400/- as full and final payment.
    Thereafter i recd. a msg. claiming the balance amt. Then i contacted the local office who talked to Mr Rohit in my presence and reminded him the issue and i was assured again that i will not recieve further call anymore.
    Thereafter my number was disconnected in lieu of the balance payment without a fault on my part. The disconnection led me to some medical problems on the part of my spouse as she could not conversate me. I contacted the tata office then and they let me to talk to Mr Rohit and conversate the problem personally. He then again apologized to me and assured for active result within 12 hrs. and he got my phone restarted leaving the main issue pending. I have reminded Mr Rohit & the localtata authorities a plenty of times but of no use.
    Sir every data with regard to my number is available to u electronically and i am being tortured from the services of tata and its employees services till today frustrated to which i have opted to mail u and help me out before taking any legal action as i find the matter smaller for involving the FORUM. I m ready to pay any amount if found balance on my part but i am irritated of the calls and the msgs. for the balance payment which can be stopped by a strict action on ur part.
    I think that the matter had been conversated to u and being a responsible person, I expect a positive response from ur side at the earliest.
    Thanking u
    sincerely
    Vishal Dixit (Advocate)
    09358909547
    07417199886
    Mr Sachin(TATA Local)
    09218509582
    Mr Rohit Sharma(Meerut office)
    09219509578

    Reply
13. shiju says:

    April 17, 2012 at 11:08 am

    Sir, i have been using tata docomo past 3 years in Karnataka. and last december onwards i started to use docomo in Kerala. two days back i got a message on special recharge on 46 to reduce the call rates……….. but that plan did not come to my account… and i have been trying to call to the customer care center and they are not responding…………….please do favor for me………..my number 7736388001

    Reply
14. Tata Docomo says:

    April 7, 2012 at 12:50 pm

    Hi Akash,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

    Reply
15. Akash says:

    April 6, 2012 at 1:05 pm

    Since last tuesday daily at morning my (Rs.5/day) balancne had been deducted.
    I have complaint many times, but nothing happend. So, kindly solve my problem & refund my balance.

    Reply