redBus.in – Book Your Bus Tickets Online

redBus.in, the Bangalore based startup founded by three software professionals from BITS Pilani, provides online ticket booking for long distance Buses across India. You can book your bus tickets online, over the phone or over the mobile.

redBus has partnered with over 250 bus operators and operating over 3600 routes across India. You can book a ticket at over 30,000+ redBus outlets also. You can choose your seat online and book return bus tickets also. RedBus also offers home delivery in Bangalore, Chennai, Delhi, Hyderabad, Mumbai and Pune, for a fee of Rs 20.

When booking online, you can pay using debit cards, credit cards, Internet enabled online bank accounts or cash on delivery. redBus does not charge you more for their service. You just need to pay exactly the same price as you would pay to your travel agent.

The tickets booked through redBus can be canceled online. When a ticket is canceled, your money will be refunded in the form of a Cash Coupon which can be used for an equivalent Indian currency during the next transaction, within 6 months of cancellation. However, if you wish to cash it through the customer care centres.

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It is mandatory to take a printout of the ticket or the email and produce it at the time of boarding. May be redBus can look at options for using the SMS messages instead of printing tickets. Sign up with some SMS providers and deliver the tickets to the mobile phone. With the ticket details from the a particular number corresponding to the redBus on the cell phone and with a photo identity card, the traveler could be admitted to the bus. Or may be some better ideas could be implemented and deliver the SMS ticket!

What is their business model? redBus does not charge extra for the tickets. So will they get commission paid by the tour operators? I guess, redBus is the new generation booking center replacing the ‘over phone’ method and there by earning revenue as commission. Once the network is established, this works like a booking agent network with an online face. Not bad!

The website works just like any other (old) web 1.0 database driven website. It has not moved to the AJAX interface. In a way, keep it simple and get profitable before the next leap! More time and effort needs to be invested in building the network rather than technology.

Red Bus Contacts

National toll number 1860-425-1111
Bangalore 080-39412345
Chennai 044-39412345
Mumbai 022-39412345
Hyderabad 040-39412345
Pune 020-39412345
Delhi 011-43558580
Ahmedabad 079-39412345
Vizag 040-39412345
Vijayawada 040-39412345

Have you used redBus.in? How was their service? Share your experience.

The List of Popular Online Bus Ticket Booking / Reservation Services in India

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