MTNL Mumbai Toll Free Number Service / Free Phone Service (FPH) – Tariff

Free Phone service (FPH) or Toll Free Service provides your potential customers with a ‘free’ and convenient way to contact you. The charges for using this Toll Free number are paid by you instead of your potential customers. Avail this service to attract more and more customers to your business.

Features and Facilities

  • Reverse charging: Caller can call the FPH number free of charge.
  • Call Forwarding: The service has the facility of re-routing the incoming calls to an alternate number if FPH subscriber’s line is busy or no answer.
  • Time dependent routing The service enables the FPH subscriber with one FPH number to have several telephone installations in the network and specify flexible routing or different call treatments depending upon time, day, date and holiday.
  • [advt]Origin dependent routing : FPH subscribers can have several installations (or several Telephone numbers) and can specify flexible routing depending upon the area of origination of incoming calls.
  • Accessibility: This service is accessible from networks of MTNL,BSNL and other local Telecom operators.

The user can make a free phone call using the following dialing procedure

  • Dialing Plan: 1800 22 YYYY
  • Access Code: 1800, Free phone No: YYYY (4 Digits)
Registration Charges for the service (one time) Rs. 3,000/-
Creation/deletion/addition/modification of every FPH destination number Rs. 100/-
Monthly Charges for FPH service number
(recoverable in advance)
Rs. 2,800/-
Security Deposit Rs. 10,000/-
Feature Charges
  • Reverse Charging
  • One FPH Service Number for multiple destinations
  • Hunting Facility
  • Detailed Billing
  • Time dependent routing
  • Origin dependent routing
  • Call distribution
Charges for change of addition/alteration of feature (per request) Rs. 100/-
Call charges for each unit (to be billed monthly) Rs. 1.20
(There will be no free calls from I/C calls billed to subscriber. 30% concession is admissible on the total I/C call charges. Any outgoing calls made from the telephone connections which the subscriber assigns for Free Phone Service will be billed as per usual rate and procedures)
Charges for each additional copy of detailed bill Rs. 100/-

Please Note:

  1. The minimum period of hire of service is three months.
  2. This service can be provided on existing telephone connections or connections obtained separately as per rules.
  3. The charges indicated here are FPH service charges and they do not include normal charges levied for basic telephone service.
  4. The outgoing calls made from the telephone connections which the FPH subscriber assigns for FPH line will be billed as per usual rates and procedures.
  5. The rates indicated are as per present tariff and are subject to change without any notice.

How to Subscribe

Contact No. : 22007000

Assistance General Manager (PR – LC): Contact No. 2209 4045

Public Relation Officer (LC): Contact No. 2207 2690


Office of General Manager (Enterprise Network),

Ground Floor, Telephone Building

Charanjit Rai Marg,

Fort, Mumbai-400 001

Technical Assistance

  • Sub Divisional Engineer: 1901-22-6789/ 24327002 / 24382486
  • For complaints dial Toll Free No. : 1800221500 [source]


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