Economic Times reported that, TRAI (Telecom Regulatory Authority of India) has decided to set up an online customer redressal mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers.
Any customer can log on to the proposed web-based system to be maintained by TRAI. Customers will be able to register complaints, violations or any other grievance against their mobile operator. Through this real-time system, your mobile operator will immediately get the complaint. TRAI will be able to monitor if customer grievances were being addressed well.
TRAI is also planning to include SMS-based and voice call based complaints, which would increase the reach of the system. The process will begin next month and plans to have the platform working from the beginning of next fiscal year.
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It is also reported that, TRAI is planning to junk the Do-Not-Call (DNC) registry, as this has failed its purpose of ensuring that telemarketers do not make unsolicited calls or send SMSs to those enlisted in the DNC. TRAI plans to explore the option of setting up a ‘Do-Call’ registry, where only registered users would be called by telemarketing firms.
Cellular Operators have demanded that they be allowed to charge subscribers for calls that are not related to grievances/complaints in order to reduce the huge cost of running call centers.
i am using idea cellular network bearing mob. no.8655737828
recently illelegal deductions are made from my account
on complaning to cust.care they say my prblm will be resolved in4 hours
but more than 2days hav passed…
on asking for complain no.they say that ill recieve via text but no co operation is made…..
this is the worst neterk ive ever used
sir i having i sim of aircel company since 2 years but last 4 or five month they are reduce my balance for saying ur subscription pack is renewed but i have acall to the customer carer and saying am not apply any pack and please stop my all service and get me don’t disturb service they say ur balance get back on 48 hours or we apply ur request but next day they reduce my money for other region i made a call but not support by him at last i fed up and i send a message of port but they are not accept my no is 8909039575 now u tell me what can i doo
Dear sirs,
we are using MTS mobile no.9667450965.mein MTS mobile ke ring tone ke liye kiye gaye call se pareshan hu.mere mobile par 15-20 minite me call ring tone ke liye 01401791862,2368,1701,3794,4139,2138,1724,2207,1747,3035,1816,3196,2552,2575,2529,3173,1770,2046,4346 or 2920 no.secall aata hein.mujhe bar-bar call nahi kare is liye kaha complain karni he.aap bataye.
thanks
Satish,Jalore (Rajasthan)
please my complain not any soluation for me. against MTS mobile caller tune call for every 15 miniute.
I am the customer for AIRCEL with bearing no 8285047765. I am having the issue with bill generated for my no of amount 7,442.79/- INR. In that 6027.21 is my internet usage. I am using wi-fi in my office so how internet usage bill will come. On Dated 21st at 10:30 P.M i loged the call that i am unable to make conference call that time i checked my bill it was 473.00 only. Next day i tried to make a call so that time my phone connection was disconnected from AIRCEL. Again i call to the customer care they said your services stooped due to non payment of your bill amount which is 7,442.79/-.
I am surprised that how come in 7 hours how come internet usage come for 6027.21 INR.
As I am not using internet through service provider Aircel. I am using internet through my Wi-Fi. Also my phone outgoing call are disconnected through AIRCEL from Last 22nd May 2012.
my name is darshil kothari.i m idea cellular user.before fews days idea have charge rs.30 for download.when i have complain in customer care they have told me that i haven’t know about ur wht i have download .they ask me that u complain ur near idea customer care.before few month rs 20 has been charges for game download but i havnt download any game.after complain about stop this service after 48 hours they had stop this service.and in month of feb.idea had charges about love guru service.all this service charges by idea i haven’t start this service.all the time idea have charges for this non seance service.so plz relpy me.
I had purchased tata docomo from DOCOMO store at Kandivili(W), Mumbai on 17/3/2012. I had submitted all requisite papers still, after 5 days my phone was disconnected for want of papers. I approached the said DOCOMO store again on 25.3.12 and again re submitted the papers. The phone was connected and I even got the credit for the cost of the instrument. From 27.4.12, my phone was disconnected for want of papers. I had submitted the papers and therefore called the customer care who informed that papers have not recieved. Since, I did not had the reciept of the papers submitted TWICE, the customer care person declined to lodge my complaint informing to approach the dealer. On 4.5.12 I again approached the said DOCOMO store under token No. GQ62 at 17.39 hours who informed that papers has been submitted toi Karvy at New Mumbai on 27.3.12 and a mail is also being sent to them for connection.
I shall be much obliged if you will look into the matter and MAKE A RULE THAT PAPERS WHEN SUBMITTED, ACKNOWLEDGEMENT SHOULD BE GIVEN TO THE CUSTOMER.
SECONDLY, apart from the customer care number, THE ADDRESS WHERE THE COMPLAINT CAN BE LODGED should be provided.
This will help a number of customer of not only DOCOMO but all other telecom providers and compel them to respond top the complaint.
Thanking you and awaiting for a favourable action
When I m visit to Vodafone Store at Nirman Vihar dated April 12th 2012, one of your employee Miss shaifali, I m told her all the situation that my billing cycle expired on 14th April so she told me that you (Jitendra Kumar) do anything but we are not migrate you no. from postpaid to prepaid till 18th April & you must be pay your bill from 15th April 2012 o 18th April 2012. Also her way of talking very roughly.
I am a consumer of AIR TEL CUG. My CUG No. 9752475287.Sir, I am a lower grade railway employee, working at South East Central Railway, Bilaspur. Sir, air tel company, every month have sent very high BILL without any reason. I am not using beyond CUG. Not understood how the bill has been made since October’11. It is not clear how many hidden facility has been provided without my knowledge/permission, I’m not in used a single massage system,music , chatting etc. These facilities are not having in my hand set, I am a poor employee, and not capacity to
purches medium/high quality hand set. Even not having e-mail system. A complain has been raised to consumer forum through net working on 25.04.2012 at 8.34PM. for checking and correction of bill and disconnect the all hidden connection service. But not reply yet has been received. Please check and arrange to correct bill, also remove the all hidden connections/facilities.
Thanking you.
Dear Sir,
I am on official tour in Kerala and my mobile no. is 9451354982 and I am using BSNL mobile of U.P.East. My problem is that my mobile operator is sending one message on the alternate days related to the Dating services among boys and girls and charging three rupees every time and so far they have deducted nine rupees from my account. I have not been activated this service. Therefore I dont want to receive this message in future at all and I also want to get my deducted money back to my account.
With regards,
Umesh Chandra
Scientist, Rubber Research Institute of India, Kottayam, Kerala
GOSH ,,,,I AM SO FRUSTRATED WITH AIRTEL SERVICE…WORST SERVICE EVER..CUSTOMER CARE ARE JUST THERE TO HUNGUP THE CALL…AMAZING. THATS HOW IT CARES FOR CUSTOMER.
THIS IS MY FIRST TIME WRITING HERE. DONT KNOW IF SOMETHING CAN BE DONE OR NOT.
SOMEONE REALLY NEED TO CHECK ON THIS HIGHWAY ROBBERY BY AIRTEL.
I am a customer of Reliance Mobile service. They are always deducting my money (talk value) without any permission from my end after that they are sending a SMS if i am not in interest about the service (caller tune, ring tone, song download, etc) then i have to call them otherwise the service will be continue & they are continuing the deducting process. i want to lodge complain from this message. my mobile number is +919883339131
sir,
main vijay tiwari airtel k no 9892354284 ko chod k uninor ko chuna, par 1 apr se
uninor ka network hamare ariya me nahi hai 198 par kai bar call karne par bhi koi
suhar hua nahi,
a/3 ek siddhi co.op chs.ltd
behind pratap cinema,
kolbad road,
thane west,400601
maharastra,
sir hamare ailaka pratap cinema k pass uninor ka network 1 apr
se nahi hai kai bar 198 par sikayat karne par bhi kuch hua nahi,
agar network aya bhi ti 2 minut me gayab ho jata hai,
aap kuch sahayta kare
thank you,
vijay k tiwari
5/4/2012
I am getting many call from Bhartiya Institute of Planning and Management .
My number is already registred in DND but I am getting regular call from that particular number 01149857512 and many people like Prem , Ravi , Neha they are calling me regularly. I am getting harresd and they are also used the abusing lanugage .
Please take the strict action as soon as possible.
Dear sir
Please give me the details mobile number location and holder information because i
have to complain,i m receiving unwanted calls and sms from this number on my personal number,,and he abuse me,so please give me the details of this person.
the Mobile no is-09540952011.
My name-Prashant dwivedi
vill-dubeypur,khajurgavan,gorakhpur
contact number-8081813330
[email protected]
I am old customer of tata docomo 8087442966 since 2 yrs. But i am getting very much disgusting & worst experience since last 2 weeks. As few days back i got advertisement call tape of horoscope from company i received it & and disconnected it. Then on same day i received msg that deduction of 10 rs has been done for activation of horoscope pack. In that msg it was written the process to deactivate it or else it will be renewed in 7days again. I called customer care but they told me to call after 3hrs. Then i called after 3hrs and complained for deduction he told me that was my fault, unnecessarily forcefully i had to accecpt and loose my 10rs. Then i told him to deactivate it he gave me the fake assurance. I didnt got any deactivation sms till next day. Then again i called then another person told me to send the sms for deactivation again no results. After 7 the pack got renewed automatically reduced my balance. I tried for customer care call but till now my no is failing to calll to customercare. So i called from my frnd no and complained for refund he gave me 10rs refund of that renewal week, but again fake assurance of deactivation. After every 7 days the pack is automatically activated and i had to call to customer care from my friend no and ask for refund. Now if this continues for this week also i am filing case against company. So solve my problem as quick as possible.
The Idea Number allotted is 09573777034.
It is like a giant wheel. It works and get stopped. Now it is stopped. I got SMS for re-submission of ID. I do not know how many times I have to submit it or re-submit it. Some one is playing truant. Some one has to be responsible for the mess..
Pl solve the problem
I am in mess. I came from a Very Sr position from UP to MP and gave this IDEA number to other. No one is able to contact. My whole contact has become a bad idea because of the worst idea I got and believed this bad idea working.U may contact me alternatively on 09415365781.
Your Sincerely
DrS p Mishra
R / Sir,
I am not satisfied with BSNL services, Please you may help for GPRS Setting for Laptop.I have contacted your customer care executive from last 15 days for the GPRS Setting but there from very bad response & very bad treatment from your executive.
So I hope, you are helping me in this matter. My alternate phone number is 9325194787
Name -: Vishal R. Kulkarni.
Mo. No-:+919405593982.
Thanking You.
R / Sir,
I am not satisfied with your services, Please you may help for GPRS Setting for Laptop.I have contacted your customer care executive from last 15 days for the GPRS Setting but there from very bad response & very bad treatment from your executive.
So I hope, you are helping me in this matter. My alternate phone number is 9325194787
Name -: Vishal R. Kulkarni.
Mo. No-:+919405593982.
Thanking You.
I am not getting Reliance network from Sep’11 onwards, i getting fed up with this. I had logged lot’s of complaints but customer care giving always excuses. Kindly post my request to top managment to know everything. My address Bhalodi Wadi, Giriz, vasai (W) my mobile no. 9322238513. Requesting to come and check reliance netwok.
Sir, I made the following complaint ( case number is CH1201125162 and complaint number is CH1201125163. ) on 12th january that i’m being charged 60Ps for every sms ( though according to my NESAM plan 200 sms are free every month). Also when i sent feedback to your TOLL free number i was debited 60Ps.
I was informed by customer care officer that my problem will be solved within 24 hours and i will be credited back Rs.1.20.
Now 6 days are over and still my balance is not credited back with Rs.1.20. I didn’t get any confirmation regarding whether i can send further sms. I cannot send sms till you confirm me because i don’t know whether i will be deducted charges for further SMS i send.
Why you are offering plans when you can’t keep up your words.?? It seems my complaint is still pending.
It is very easy for you to debit amount from customers but very difficult to attend the problem to credit back the amount. This is the reason other networks lead BSNL.
Do confirm me about whether i can send further SMS( i have 135 sms left in NESAM plan) and when will you credit back the money(Rs. 1.20)
Regards, Gurumoorthi.,
9444324949
I was having one sim no-9905813888 originally from reliance but seeing the worst services I have changed my operator to vodafone in the month of Sept-2011 after submitting all the documents necessary for MNP, in the month of Dec-2011 I have got message from vodafone to submit the documents again i have resubmitted all the documents but without any reasons it has been disconnected by vodafone this is highly irregular and unprofessional behaviour of vodafone. Kindly suggest me how to move against this unethical behaviour of vodafone. My alternate phone number is 9431161294
RELIANCE DEDUCT MY ACCOUNT BALANCE FROM MY PREPAID NO-9864608616
Dear Sir,
I had 3 mobile connection with Airtel and due to the support Issue I have applied for PORT chage. I have made all the outstanding and Rent. They have also given the port change on 24-10-2011. Now 3 days before Airtel has barred by no and they are saying that there are some outstanding amount is there I have given the details of the payment made. Now thery are saying that it is not updated in the system and I have given the payment details. I have made the payment through the Credit card and I have given the Payment details. They are asking my Credit card bill. If I dont give the Credit card Bill they will not release the Line. I have spoken in this regard to Applite office of Airtel. I request you to do the needful. Mail send ti AIRTEL ” Kind Attn: Manish Singhai / Pawan Trivedi – Bharti Airtel Ltd
Further to the discussion I had with you I am here with sending you the details. I have made a payment on 08-10-2011. Further to that I have made a payment on 15-10-2011 as full payment for closing the account. I hope your accounts are not updated on the payment made on 15-10-2011. The total amount of Rs 1442.00 paid for the total outstanding and the rent for the 3 mobiles at your Coimbatore Avanshi Road office. Please do the needful to release my line which is barred.
OLD PAYMENT Made on 08-10-2011 Using my Standard charted Bank Card
081011 BHARTI AIRTEL LTD DELHI IN 74678721282068560137609 782.87
081011 BHARTI AIRTEL LTD DELHI IN 74678721282068560137633 987.94
081011 BHARTI AIRTEL LTD DELHI IN 74678721282068560100763 1,840.99
Second Payment made on 15-10-2011 using my CITI Bank Card total of outstanding and Rent for the 3 mobiles 9952377477, 9789499799 , 9840229799
15/10 75140681289 AIRTEL CHENNAI 1442.00
Please do the needful to release the bared line 9952377477 and do not bare any further any of my lines.
It is a mistake on your side of not updating the payment details and you are punishing the customer for the same.
Regards
K Subramanian
9840229799
RESPECTED SIR,
I am S.Vishnu Kumar My Ph number is
8297268302
Complaint : I recharge my mobile number 8297268302 with 98 RS on
31-10-2011 at 8:08 a.m through internet banking (SBI) and my
transaction number is MSBI2635628088 and reference number is
IG74170279, i got a message of sucessful recharge but the offer is
not activated, i call to the vodafone customer care 5 or 6 times but
they said we will solve the problem, but upto now they cant rectify
it, and also block my number to call the customer care, i always call
to the customer care by another number, so please rectify this problem
as early as possible and present my contact number is 9014567237.
Hello I am airtel postpaid connection user under mobile no 9810664422 since last 15 yrs and delhi subscriber with airtel gprs services Rs 98 -2GB which they have deactivated on 17-10-2011 without informing me and takaing my consent .When complained to nodal officer she bluntly replied that it is company policy and even appellate authority negated and forced me to new gprs plan.please do needful against deliberate services provided by AIRTEL
hello this is ashish malik using aircel connection.i made my no port in tata docomo network.the porting was done by the retailer nd before porting i submitted my id proof.company pd (permanenet dissconnect) my no by saying that your id was not received.even though i re submitted my id to the docomo office when my no is in working.i’m using my this no from last 6 years and now i dnt nw how to manage without the no becoz all my call are over that no. i request you to kindly see the matter.The no is 9812965625.I shall be thankful to you.
Hi this is arun using AIRTEL network.. TRAI has increased to 200 sms per day.. All networks providing 200 sms per day. But in AIRTEL for 26 and 49 sms booster back only 75 sms free remaining 125 (50 paise each). For 60 rupees sms booster omly 100 sms free remaining 100 sms 50 paise each. Please take necessary action we need 200 sms free per day with any booster pack.
Aitel refused to mobile tranfer to vodfone under unique ID noAZ753651 dated 26-10-2011 for Mobile no. 9890280117. I was postpaid customer of Airtel for last 12 years, recently has converted it in to prepaid. Kindly help.
hi this is debjyoti karmakar, from karimpur under district nadia ,state west bengal.my mobile no is 08101871050 which is reliance gsm service provider connection.sorry to say the resposibility of this provider is very bad.they cheated rs 49 from my account balance.i had a complaint.bt they had not resolve my problem properly.
plz help me sir.plz help me
Please initiate immediate action against AIRCEL Tamilnadu for catching innocent customers money by scruplously
Dear All,
This is regard to my mobile no portability from Airtel to Tata-Docomo, the requested dossier’s was been submitted as on 11.04.2011 to the customer care out let Tata-Docomo, Whereas the same got rejected on 16th of April.2011, reason for the rejection was legal reasons sent by airtel customer care through SMS, But i dont see any reason why the request was been rejected, despite not satisfied to continue with airtel network for last 4 yrs, its so frustrated that I’m not able to get a better service any point of time, and facing a challenge to find out the reason for the rejection, despite giving the right Id,Address proof & 1 photo graph, if that’s the case, i don’t understand why there is facility available to do porting any point of if customer is not getting the proper service. just to say the that I have been to Airtel out let for the same reason and they confirmed that they will approve my request if I will give once the documents to Tata Docomo with new MNP no. So again the requested dossier’s was been submitted as on 27.04.2011 to the customer care out let Tata-Docomo. But It is a mater of regret that still It has not been port out from airtel end which has been confirmed by Tata-Docomo. I don’t think it takes such a long time to intimate me about the same, whereas the Turn Around Time is around 7 working days. but i came to know only after 16 days,
Again I went to airtel outlet customer care Koramangala, Bangalore and they told me to process after 3 months(90 days). then After 4 months I went to Tata-Docomo office to port out my airtel No. But When the person of Tata-Docomo is trying to activate this no. they are getting “internal error & please contact airtel customer care”. So this problem has already been informed to airtel customer care people 7 times above. Despite that It’s not been resoved at all even from my airtel no I can’t able to talk to you peole also. This sounds so ludicrous that Airtel does these things with their customer. If i would have known that it takes such a long time to approve it, i would have found a different solution for the same.
This is to confirm you that Please resolve my problem or else I will escalate and will complain in consumer court on a priority basis.
Details provided for MNP is mentioned for your reference.
Name: Jagabandhu Nayak
Mob no: 9902161623
Network : Airtel
—
Thanks & Regards
Jagabandhu Nayak
Manager-HDFC Bank
Mob : 9902161623
Mob : 9343045572
Bangalore-560029
my nokia e-05 00 front camera not working plz give me souloution
greetings,
my reliance cdma number 9313511193 i porting to Voda phone ,and my porting number is RD744211, but one month ago no reply by reliance , what can i do , please help me
my name Manoj Gupta
h no 278 chatterpur new Delhi 110074
HI,My name is subhash singh.. from last 6 years i am using loop mobile network.. and still i am facing the problem of balance deduction automatically this month my balance of rs.250 without any usage…. plz help me… ASAP my mobile no.9821402636
sir
1st of all complain in costomer care and recieve from them ur compalain no. and if then no solution there report in court or police station
hi,
i am a vodafone user and i am happy with the services, but i am angry about the website “smsfi.com”. I have never registered my number with that website but i keep recieving advertisement messages. i have registered for DND but still i am recieving useless advt messages. i’m recieving upto 10 messages a day. I searched all over the internet but couldn’t find a way to remove or u nsubscribe my number. how can i be sure that they are not selling the cellphone numbers database to marketing companies. I am really unhappy due to this issue. Kindly look into this and do the needful.
thankyou.
you have to just write a sms by following character START 0 and send it to 1909 . you will be ask for reply y or n. reply with y. after seven days no any kind of msgs regarding telemarketing will be delivered to your mobile.
Respected Sir/Madam
I am a customer of RCOM (CDMA) cellular service since 5 yrs and contact no.9311468677 [NEW DELHI)]. It has been 10 Days since the problem occured, My phone service is not bard from 03’rd Oct 2011,My Service Request number in 163146952,Without in my knowledge RCOM issued a new Postpaid number at my name on 29’th Sep’2011 & i don’t have any knowledge about this nd who is useing this number after that i get idea about this on 07th oct 2011 i locked that number with the help of reliance but it a very big & important issue that in the capital of india if there are these kind of Service Providers pls look after it
And Pls unlock my phone service , i m not able to recv or do any call
Phone is not working and its making a big loss for Me . Number +919311468677 this is the number in which i a m facing problem.
i am available on this number +919810485727
Thanks a lot in advance for your positive action and response.
Dear sir/madam
I am a customer of IDEA cellular service since 5 yrs and contact no.9011667497 [maharashtra)]. It has been 2 months since the problem occured, every week there is an deduction 10 rupees without any prior information. I talked with customer care he said the deduction due to value added services but I never asked to start these value added services. costemer care everytime say that we will deactivate the these service but they never do. its a headach to use such services.
Hy I used Tata Docomo GSM sim card. My DND service is currently activate. Steel I get company’s messages. I registerd my complain and they give me complatiment after xyz date you r not disturbed by messages. But steel i got same problem. So how can i registered my complain in TRAI
Respected Sir/Madam
I am using reliance smart (madhya pradesh) with 09907727219 .
I am feeling so irritating because of the services and wrong information in last few months.
Now a days ,i am in roaming [kanpur (u.p.)].when i am trying to speak to coustmercare then the number is not connected .i tried hundred of times but in-vain.
I recharged with 599rs voucher,but it doesn’t work.even my friend confirmed about the voucher to the coustmercare,then after i recharged.
I am facing many problems with reliance smart in last few months ( i rechrged 99rs for gprs pack 3times but it didnt work and my main balance of 100rs was deducted) and i applied for M.N.P. too,but coustmercare executive promice for no future difficulties,so i didnt process for M.N.P.
I am in roaming,i called many numbers of reliance,but it seems they are not taking seriously.i contact to reliance office too.But nobody wanna help me.
Kindly help me …
Abhinav mishra
08005458282
i use aircel network for my cellphone.what happened on 16 september 2011 my balance was deduced by 30 rupees for the activation of caller tunes which i didnot apply for.
it is not the first time happening with me.
9808514504 is my aircel number.
i am available on this number after 4:30pm
please assist!!
saransh malik
Dear sir/madam,
My wife has been a customer of IDEA cellular service since 10 yrs and has contact no.9837291589 [UP(W)]. It has been 2 years since the problem occured. Everytime the recharge is done, immediately that amount is deducted. For eg: if recharge of rs.50 has been done n 45 rupees were added in the balance, then after this 45 rupees is added, it is instantly deducted also without any prior info. customer care was contacted & they say that the deduction is on account of certain services subscribed by the user through internet. Although nothing of this sort has been done. The problem reached to such an extent that we had to stop using that sim as our money was just going in drain & we were not able to use even a rupee out of it. We have literally called up customer care 100 of times but thats of no use so we have reached out to u & kindly look into this matter as soon as possible.
Mr. Ashok Prabhu Charan
# +91 9411087594
Mr. Ashok ,dont worry if there has been unneccessary deduction of balance from ur mobile. your balance will be refund. i m registering your complain to department of telecom(doT), you will receive a call from idea cellular regarding your balance deduction complain within 4-5 days. i request you, plz told them about your problem. thankyou
Bibhu bhushan paul
Dear sir
relince communication not responce my MNP application
My name is Bibhu bhushan paul I am using Aircel gsm no 9804949147 (kolkata) for the last 2.5yrs . And i have to change my service provider to relience Through mobile number portability from other network . after portability to relience they are running my connection near about 14 days from 18th august.
But at persently they are stop my connection. when i would call to relience executive told me we r don’t about your portability you can contact Aircel. now what can i do ! still now i have face big problem & also i cannot communicate my business party…
So Please Please Help me sir
Dear All,
I have an Airtel prepaid connection No.09895502959 in kerala state. The mentioned connection is using my father and mother also my home contact number. My parent’s are senior citizens.
your companies promotional calls and messages are always disturbing my parent’s retired life. So I registred under do not disturb facility through my mob but the promotional call and messages are continuously coming without any limit.
So we several times contacted to your customer care and I have not received a positive reply. So I registred a complint through website.(I have proof for all this). Later I got a call from a officer requesting to re register for DND. As per their request we re-register for DND. I got the number 1029590905 as proof for registering under DND.
So please consider this as notice and If you have any any objection regarding the same Please contact through the below mentioned Mobile number or please take an immediate action to stop sending your promotional calls and messages else we are force to take an action against the issue.
With regards,
Shaju
09947448122
sir,
i m using idea no… my no 9990367344… my problem is that GPRS service has been activated in my mobile without my permission.. After talking to the customer care executive i have found that Rs.20 is deducted since one month on a daily basis. on asking to refund my balance he said that the balance cannot be refunded. moreover the person named praveen i talked to is very irritating because he doesnot understand simple hindi. I want my balance refunded as soon as possible because i have not activated any kind of services on my mobile. Moreover i want to activate the DND service activated on my mobile ASAP.
sir
i am having airtel connection since long pd my previus no is belongs to assam and rajasthan as i am in transferable govt job . that place airtel provides very good service . but in bangalore airtel service is worst . they started so many unwanted services without informing to consumer as so my friends facing this problem.
on my no 7259825651 they started message from 549490002 @ Rs. 2/- per day without my wish. i have send message and try to contact customer care thousand time but cc is not responding and after 1 or 2 ring it is disconnected automatically. and message rely god only understand.
dear sir. i m a user of airtel service and regularly rs. 3/week is being cut frm my balance on account of some bollywood tunes. i never requested for such service to b activatd nor receivd any msg b4 it ws activated every time. its been at least 10 times that i hav calld the customer care n asked to cancel/ unsubscribe ths service. bt every time they say they have unsubscribd n then again they subscribe it n cut money according to their will. ths is v v sad that for such mobile phone service providers, customers do nt hold any importance.
sir my no. is-7398247607 of uninor company has deducted rs.30 for music pack with out my permission. when i call helpline they told if u want to deactivate dial*522*100# but charges can not be return ,.sir i request u to please told to company return the charges and how they started it without permission
Dear All,
I has a telephone landline connetion no-0180-4006969 at panipat but due to shifting of my job in jalandhar i given the request for transfer on 8th May 2011 with the referance no-1472925. but next they confirmed me that the services are not available in the are i an shifting so this connection has to be cancelled and i confirmed the same very same moment.
but from very next day i started to get 5-8 call in a day for the confirmation about the cancellation and trying to get convine to gift this no to someone else.
When they fail in this then they offered me to keep countinue this connection for a month since after one month our services will get start in jalandhar at same place where you had transfered and no rent or charge will be applicable since i had given request first time for the cancellation….so i aggreed to wait.
after one month when i spoke and again forwared mail for the confirmation they started to irritate me and neither giving the information about my cancellation nor giving any reply for the same.
though from the same day onwards again i started to recd the calls from airtel for the conformation about the name and why you r cancelling the connection.
Also there is a advance rent i had given for a qtr to airel since got this commitment that in the process of transer there will be nothing charged .
Request you to please help me for the same as i am very much irritated from the services of the airtel.
This site has been named COMPLAIN, why? It should be COMPLAINT. Basic English fault.
I have sent umpteen no of emails to AIRTEL, no satisfactory response till date. They claim Airtel Live is chargeable and I know of thousands of customers using Airtel Live & not getting charged at all. I have lost over rs. 700 till date by these spurious charges. They promised to deactivale Airtel Live, which also they have not done. TRAI has absolutely no influence on Airtel & the name Authority can as well be removed instantly, as they have no control at all over AIRTEL.
main bahut presan hoon plz help me my no. is 9896546144 tata docomo not my no release i want my no port in air tel
Reply
my no. is 9896546144 tata docomo not my no release i want my no port in air tel
For the last fortnight, I am finding that, against spurious calls, I am being charged, as I get
the message from Airtel, as ‘last call cost’ and my balance drops continuously.
THIS IS A VERY SERIOUS SITUATION AS SPME ONE HAS TAKEN ACCESS TO MY
SIM CARD USING THE SAME.
I HAVE LOST, PERHAPS, MORE THAN RS. 500/= BY SUCH CALLS NOT MADE
FROM MY MOBILE.
PLEASE CHECK THE OUTGOING CALLS AND HELP ME STOP THIS MENACE.
BEING A SR. CITIZEN, AM DAMN WORRIED.
INSTEAD OF TAKING YOUR USUAL SLOW PROCESS, PLEASE RESPOND IMMEDIATELY.
When I tried informing your Customer care, they are not even picking up.
I suspect that my SIM card has been compromised for spurious calls by some un-authorised personnel. Airtel never bothers to attend to its customers sleeps over the complaints. Being a Sr. Citizen, am deeply worried as the loss is very heavy associated tension un-bearable.
A WORRIED CUSTOMER,
With regards,
R. Ramasubramanian,
9840654744
R R S
hi
i m Deepak Dubey my mobile no is 9893756736(vodafone)
i had put a request to vodafone last 40 days to convert my no postpaid to prepaid but to dew some tecnical proplem,sim is not ablable your address prof is not ok and they peploe wast my lots of time finaly my no convert post to prepaid on date 13/06/2011 but till date 18/06/2011 my prepaid no is not activate and right now no buddy help me
Rdgs,
Deepak Dubey
9559612000
sir,
me idea mobile services ka bahut purana customer hu. mere mobile number
+91-9887206730 he.
mere mobile pr 18/04/02011 ko (iz-612345) ki taraf se msg aya ki “Unlimited local calls sabhi network pe sirf 1p/2 sec. (yaani 30 p/min) mein poore 60 din k liye. aaj hi Rs. 19 ka recharge kre. special offer sirf aaj manya hai”
mene batayi gayi tarikh 18/04/2011 pr 19 Rs. ka recharge usi din karvaya tha. recharge karvane ke baad company ka msg aya k company ki taraf se (IZ-IMAGINE) Rs. 19 ke STV par aapko mila hey 60 din ke liye local pack.
lakin recharge karane ke 1 mahine baad hi ye seva samapt ho gayi mujhe is recharge per 2 mahine ki jagah sirf 1 mahine ki hi validity di gayi maine is baare me company ke customer care executive or 198 per bhi baat kari lakin es babat mujhe koi satisfied jawab nahi diya gaya.
so plz aapse requset he k is metter ko jald se jald solve kare
.Ye complain kare huae mujhe 18 din ho gaye he lekin abhi tak bhi mera matter solve nahi kiga gaya he . idea company ke adhikari surjit singh ka phone jarur aya tha lekin abhi tak meri problem solved nahi ki gayi .vastav me idea ne meri life he badal di . idea ne mujhe pareshan kar ke rakh diya
idea company ke adhikari mujhe bata de ki meri problem solve karange ya nahi anyatha mujhe dusra kadam uthana padega
with regards
sanjay somani
bundi (rajasthan)
mob. no. – +919887206730
I have purchased a GABA mobile (B11) on 05/03/2011 from S.H.MUMTAZUDDIN (Situated at Dalhousie – Kolkata – Front side of Lal Bazar Police Station) though I want to take Micromax/Nokia/GeePee/HiFive/Lava/Mobel/Lemon mobile. But from the sales counter a salesman forced me to take GABA mobile which is Mumtazuddin’s own product. From the next day (Sunday) problem has encountered when the set was found defective (Blue Tooth failure to receipt, Crack FM Sound) (Mr. Monojit checked & found defective portion & told me for visit to back side of Lal-Bazar, where the service centre situated) & also I noticed that whatever the salesman said to me at buying time that features are not shows in the set (They said, set will support video recording, mega pixel camera, mp3/mp4 support etc etc like other set, but last day when I visited to that persons, he deny that). Within 8/03/2011, I have visited at-least 3 times, but the set has not become problem free. Now I am using the set but I found that battery was unable to continue charge at-least 2/3 day, it gives only 1.5 day. Last time when I visited the shop for change/replace with excess money for any branded company’s set; the shop manager can’t help me for this replacement. I noticed that they didn’t provide proper service to any customer. When I visited the shop I also noticed that they are making fools the customers very cleverly and tactically takes money from the customers. Though I agreeing to give the excess money but they deny replacing the set with any other branded set of same price or more costly. So please do not Purchase Any Mobile from S.H.Mumtazuddin. Because the same case is happened with other sets also.
So, please do something for the customers like us who already cheated & also note that why they forced, it’s totally illegal. Salesman can insist but not force. So plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz help us for change/replace the set coz many customer like me is not came from a business family or earning black money, so plz plz plz plz plz plz plz plz plz plz help us.
airtel is is worst netowk ,they not providing services and they r taking high call cost,the customer care is not taking care and they are not giving proper information abt portability………….
Dear Sir, I am very sad my service provider.My services provider daily send me service message.But i any time requested to customer care these messages are stop.But they are not stopted these message.Please sir solve my problem. We do the needfull. HARJINDER SINGH 98784-94326
AirTel is utter waste…Being a big company they are afraid of loosing their customers and they don’t allow any one to switch to other network.They are real beggars!
They don’t even reduce the call charges to(like other companies).
Government should take valid action against these fools(Airtel)!
heya,.m sishir rana,m using a aircel connection f0r 1year…my number is 8906070934..i live in sikkim,..i just wanna say that m n0t satisfy with there service,there service really suckzz…within 3 m0nth whenever i get recharge they deduct all my account balance,.till now they deduct m0re than 400 rs,without asking they activating caller tunes,job packs etc.i called customer care many times,but they didnt de-activate.plg hlp me
parvez ahmad February 17, 2011 at 6:53 PM
Airtel is not allowing its customers to switch to other operators of the fear of loosing its customers. i have applied for mnp on 24.1.2011 , i got the new sim of reliance
and also i submitted my documents, after that i got the call from customer care about the reason for changing the operator to reliance , i said that its because airtel is costly as well as
3g has not yet come in gorakhpur after that he said that they will reduce the call rates as well as sms for me . i rejected that offer and said that i will switch to reliance after that
its been 15 days that they have not done any mnp and i called around 50 times to customer care where i got the following response from them
1. WHY DO YOU WANT TO SWITCH TO RELIANCE?
2. YOU SAID YOU DONT WANT TO GO FOR MNP TO OUR CUSTOMER CARE WHO CALLLED YOU and my mobile stop the service airtel on 30 01 2011
i must say that airtel will loose its share in the market as well as it will HAVE IMPACT ON CUSTOMERS WHO READ THIS MESSAGE
THANKING THE PEOPLE WHO SPEND THEIR TIME IN READING THIS MESSAGE
regards PARVEZ AHMAD GORAKHPUR 9935866780
Reply
parvez ahmad February 17, 2011 at 9:33 PM
My Idea Mobile no. is 9927856575. I wanted to port my number to airtel but idea unncessary is rejecting my application even though all bills are paid and NOC is also covered.
Kindly file a complaint against them and please port my number From idea to airtel.
Also please let me know your feedback on my email id or my mobile no.
Email id: [email protected]
Manoj Sain Advocate
A/31 surya nager
Meerut
the customer care docket numbers where i had discussions with bsnl are
also mentioned below.
1. KT1402111296 DT 14/2/11, 2:30 PM
2. KT1002118034 DT 10/2/11, 11:04 AM
i with mobile no. 9986235306 (from karnataka, bidar) migrated to bsnl
from vodafone with upc vx118381 last week under mnp. i am unable to
get incoming calls from any vodafone number. moreover incoming sms
from vodafone were blocked.
Mai Reliance smart ka 4 saal se custmor hu. Mera no. sabhi taraf faila hua hai, is karan se maine dusre no. nahi liy. Meri complaint ye hai ki bina karan k charges kat leti hai, aur jb custmor care se baat ki jati hai to ve kahate hai ki apne hi service activate ki hai, iske karan mujhe arthik nuksam jhelna pad rha hai, solutiom bataiye.
Hai any network related complaints please message to 08093526561. You can also mail at sahnnu @yahoo.com
sunil kumar pradhan
Dear sir
relince communication not responce my MNP application
My name is sunil kumar pradhan.I am using relince cdma no 9344517580 (tamilnadu) for the last 3.5 yrs . And i want to change my mobile cdma to gsm Through mobile number portability from cdma to gsm same network .
And i went to relince webworld show room and i submit my id proof and porting charges dt 21/1/2011 .
But at persent not responce from relince communication .After 19 days pass told your docoment not mach
Please. Help me sir
Reply
Iam A.H.Rajnikanth,i had applied for number portability to BSNL as i wanted to migrate from vodafone.i had applied for MNP to BSNL on 29.01.11 and the change was supposed to have come into effect from 04.02.11 ,00:08 hrs.vodphone connection was withrawn ,but BSNL didnt activate my sim even today that is 05.02.11(1800 Hrs).this is causing lot of inconvience to me.i request u to do some thing regarding my problem.my number is 9703470355.
Dear Sir,
We tried to call you but the contact could not be established. We regret to inform you that we are unable to provide the ISD and Call Conference facility simultaneously.For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. http://www.ideacellular.com.
Regards,
Ideacellular
Airtel is Rejecting my Porting Request
Airtel rejecting my MNP application
My name is Tony.I am using airtel no 9895554750 (Kerala) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to IDEA.
And i went to IDEA show room and i submit my id proof and porting charges.
But i receive a message from IDEA that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there is no contactual obligation with Airtel because mine was an individual normal postpaid connection. they are simply delaying my complaint saying somany lies. Actually MNP is a customer right. but here airtel is denying that right for me.
I am planning to file a complaint in consumer court for compensation.
I contacted my airtel customer care about this issue no one has respondig . Please. Help me sir
Sir
I’m using Aircel GSM sim from last one year. I’ve tried n still trying to register my cell Number 7298034341 for DND service. But everytime I send message at 1909. I receive a message telling me that my aircel number is not an active aircel number. Then I called at Customer Care, they told me to Call on 1909. Even this number couldn’t help me because from last 25 days my call is not connecting. I called to Customer Care again, which used to assure me everytime that my call will be connected tomorrow, but to my surprise that tomorrow never came. I’m totally exhausted of this behavior of customer care. I’ve called customer care n number of times n there response is still same. Please do suggest some remedy and Register my number in DND list. I’m fed with this 3rd grade services n 3rd rater customer care of Aircel.
HI,
my name is Manoj Gupta
20-2-2011 i send sms to MTS for porting, code will be come morning at 11 AM, code is YD111477 after 1 hour call come from MTS why you change your network , i say i want to go in gsm they ask me we give 3 months free out going , i say no i not want she say okay ,then i go in airtell off and take new Sim , after one day one sms i get from airtell your number in process ,now my number is blocked at 23-1-2011 please help me i go for big loss this is my work number
yours Truly
Manoj Gupta
h no 278
chatterpur new Delhi 110074
PH NO 9136363691 this number is prepaid
Has any one been able to get their number ported to another services provider ..
every one seems to be having the same issue that the UPC code does not match (So am I 🙂 )
NAMASTEY.MERA VODAFONE POSTPAID N.9839454545 HAI MAINE PORT 9839454545 LIKH KAR 1900 PAR SMS KIA THA 22.01.2011 KO MERA UNIK KOD BHI AYA ( VE112863) KINTU VODAFONE SE SMS AYA KI APKA REQUEST REJECT KAR DIYAGAYA HAI PUCHANE PAR MOBILE N.KO CONTRACTUAL BATA RAHE HAI JO KI GALAT HAI.ISLIYE APSE PRATHANA HAI KI AP HAMARI SIKAYAT PAR DHYAN DAY .VODAFONE PAR JALD KARYAVAHI KAREY.
CHANDAN VERMA AZAMGARH
mu vodafone num 9888075574, i want to change my num into bsnl. bt upc num doesnt match. i hv already so many calls to vodafone care and also visit vodafone store. pls solve my problem and update my upc code. thanks
I HAVE VODAFONE NETWORK NO.9985226678 POST PAID CONACTION MY VODAFONE ACCOUNT DUES ALL SATTEL BUT MY MNP REQUEST IS RETURN PLS HELP TRAI CHANGING MY NETWORK
i fed up of reliance its worst service provider of india,never get a reliance number,its a fake and cheat company
dear sir, i have a mobile no.9888600473with vodafone connection
sir i have so much network problems in my area . since 2 yrs. i complaints many times ,
but they ignored it
sir, i m a business man & suffered a great loss due to that.
now the new scheme portability number has been started . i also requested for that & got the portal no.code on 20th jan 2011.my portal no. is VP111777 but vodafone regrected it saying it the unmatched code.
on 25th jan again i requested for portal but it was same .
so please pay attention to my request , help me & do response as soon as possible before 5th feb
thank u
Non transfered mobile service provider in mobile number portability scheme for Vodafone mobile no. 9619229494
Dear Sir or Madam,
I am a Vodafone Customer since 2008 and my Vodafone no. 9619229494.
The government has started number portability from 20th January 2011adn I am very thankful on this scheme and thank for government. This scheme is convenient who want change mobile service provider with existing mobile number change.
But the reality is different.
# I want to change my mobile service provider from Vodafone (GSM) to Tata Indicom (CDMA) and I have sent SMS PORT 9619229494 on 1900 as per your guideline. Next a minute I got UPC code No. VMII1235 from 1901.
# After getting UPC code from 1901 on 20th January 2011 I was visited Tata Indicom Gallery at Dombivli (West) 421202. I have submitted fully filled CAF form with mentioned UPC code no. VMII1235. The Tata Indicom has giving me a CDMA sim card for the same number and I carry with me. After some time I got SMS from Vodafone ‘Your UPC code number does not matched hence your MNP request rejected.’ I was surprised that if UPC code generating at your then how come this happen?
# Second day means on 21st January 2011 I was against resend your same sms on 1900 and I got New UPC code no. VM114654. This time I was told to Tata Indicom Executive to note new UPC code. After submitting to new UPC code the happened same as last. ‘Your UPC code number does not match hence your MNP request rejected.’
# on 22th January 2011 I got call from Vodafone Call Centre regarding why you are changing your service from Vodafone to Tata Indicom. I was clearly to customer care executive of Vodafone that the Tata Indicom is offering us unmatched call rate from Vodafone hence I do not want to keep my mobile in Vodafone and if you are ready give me the same I will no problem to continue with Vodafone. The executive is said not. And he said this request is rejected you submit fresh application to Tata Indicom.
# Since 20th January 2011 to 29th January 2011. I was 7 (seven) time visited Tata Indicom Gallery Dombivli (West) 42102 & Vodafone Store Dombivli (west) 421202 2 (twice).
I Can’t understand the mobile number portability is convenient for us for harassment to customer. I don’t know above mistake of Vodafone Store or Tata Indicom. Now I hereby request you to Vodafone & Tata Indicom Pl. help me out from this problem or else tell government that we are not supported this scheme and we are not agree to change mobile number service from Vodafone to any other mobile service provider.
Secondly, I am a housewife woman and I have Childs of 3 years old and I am day visited at Tata Indicom Gallery for 2 hrs a day. This situation is for convenient for arrestments.
Today I was against submitted 2nd Fresh CAF form At Tata Indicom Gallery at Dombivli (West) 421202 with Ms. Archana front Office Executive. I hereby request you to Vodafone Please don’t reject my UPC code. Otherwise I will take this matter to higher authority of media to know how the MNP (mobile number portability system is working for end user customer.
How will care of this!
Kindly look into the matter and kindly change my mobile service from Vodafone to Tata Indicom with same mobile 9619229494.
Kindly confirm by voice call, SMS & email when it done and I also need reason from Vodafone why my request rejected?
Regards,
Regards,
Savli S. Desai
2/5, Vetal Darshan Chawl,
Vetal Nagar, Reti Bunder Cross Road,
Mothagaon, Dombivli (West),
Pin – 421202 Maharashtra INDIA
Tel.: + 91-251 2404382
Mob: + 91-961 9229494
Email : [email protected]
Please consider the environment before printing this e-mail.
Disclaimer :
The information contained in this e-mail is legally privileged and confidential information intended only for use by the individual or entity named above. If the reader of this e-mail is not the intended recipient, you are hereby notified that any dissemination or distribution hereof is prohibited. If you have received this e-mail in error, please delete the material from your computer and immediately notify me SAVLI S. DESAI. Thank you.
i m having pre-paid connection of airtel since past 6 years my mob No 9893453856.
my cell number has been blocked/not working since december 2010.
before this Cellular company not given any SMS/call for information to discontinues the services.
please do need full.I think this is against the TRAI rules.
can i submit the application in consumer court ??
i am using airtel from last 3 – 4 years my no is 9963333460 .
airtel activated many services on my no. without my permission and deduct balance and when i call customer care answer is technicle problem please help for this problem .Airtel has given my number to who are doing business in Andhrapradesh, They are sending those business messages to my number .How they have given my number without my permission ?why they are irritating by sending messages to my number?how much airtel has taken money for that business deal ? 3-4 days back i have given complaint regarding the messages they have registered complaint and ask me to wait for 1 day,i have waited for 3 days No action taken by airtel regarding the issue,i called today customer care executive Mahaboob saying that according to trai rule we (airtel) have 41 days time after complaint so u cant do anything we will send messages and will give ur number for other people also and they are saying we dont have any problem if you given complaint to TRAI.
I hope TRAI will look in to that.
i fed up of this company please kindly help me to refunding my money .
this things are happend after every 2 3 days
Dear Sir/Madam,
I m Jitendra Kumar user of Idea Prepaid of Delhi circle.I m using Idea from last 5 months and Mob no.- is +91- 9891913236.I think it is better service provider but one incident has shocked me.Actually i have recharged with Rs. 59 on 22nd Dec’10 and got 52 rs at a time and i was sure rest balance Rs7 will get under 24 hrs as by offer of Full Talk Time on Rs. 59.But after 10 days i didn’t get any balance then i called to Customer care on 2nd Jan’11 and logged complain (Complain no-12059773226 ) and executive has told wait till 03 pm of 04 Jan’11.After that time i didn’t get balance then again i called on morning aprx 10 Am of 5th Jan’11,then executive (Veena) told me wait for 24hrs.After that i called again on 7th Jan, in morning and talked with executive (Renu) she was telling for wait till evening then i ask for Transfer the call to Senior level then i talked from TL Priyanka and she has sured me for wait till evening.That was enough for irate of any person but i waited till next morning and .Again i Called on 8th Jan’11 and request to executive for transfer the call to his senior person and after that i talked with Sr.Manager Mr.Rahul and he told wait till evening and sured i will get my balance.And finally i called on 10th Jan’11 for the same issue.That day Exucutive Sunita says that ” Full Talk Time offer of Rs 59 is now closed and some conditions are apply that which customer has purchase his no. after October’10 only they are able to get the benefit ” It was socking for me because any single person was not informed me like that.Then i talked to his senior Mr. Vishal and he told me as by Sunita.And when i ask Why they (Previous Executive) didn’t say like you,his reply was “due to lack of information and it is by mistake and you are not able to get benefit”
So, i m asking you andall respective persons ” who is the responsible for the whole situation ? Why they told me wait for specific time when offer was closed and tensed me around 12 days “.Due to that issue i didn’t recharged my No. and carry mobile without balance which you can checked. Really i got big tens and wrong commitment by IDEA.Plz look on this matter and reply me ASAP.
—
Thanks & regards
Jitendra Kumar
9891913236
i am using airtel from last 3 – 4 years my no is 9096309001 but airtel company is so poor that they needed money from customer account .
airtel activated many services on my no. without my permission and deduct balance and when i call customer care answer is technicle problem please help for this problem .
i fed up of this company please kindly help me to refunding my money .
this things are happend after every 2 3 days
I am having a prepaid Airtel connection and no is 9096309001. Airtel has activated almost many VALUE ADDED services on my no. without my permission and i have contacted customer care for the deactivation of the services, they also register my complain but no further action is taken on it .
After every 2-3 days same problem happens.
kindly help me in refunding my money.
Plz do the needfull. please help
i m having pre-paid connection of airtel since past 6 years my mob No 9893453856.
my cell number has been blocked/not working since december 2010.
before this Cellular company not given any SMS/call for information to discontinues the services.
please do need full.I think this is against the TRAI rules.
Hi this is Christopher with ref to my mobile# 9768602540….i would quote aircel as a 3rd class service provider..i had purchased the mobile number wen aircel was launched and was treated as a valued customer, however in september they disconnected my number without my consent ,…i went to a vashi gallery and they reconnected me..within a week again i got disconnected and wen i went they said i cant have the number anymore..imagine how does it feel ..and the customer service is so horrible as if they do not recruit literate people ,there is no respect for a customer…if anyone from aircel wishes to contact me can email [email protected]
Hi, I am a disturbed customer of Reliance CDMA .My mobile no is 9332334261.I recharged Rs.100 and after that Reliance deducted my balance Rs.5 each in three consequtive day.Not only that on the fourth day I made a call(Duration 5min 6sec) and for that call Reliance charged me 20 rupees and 70 paisa.The worst thing is that when I made a complaine Reliance Customer Care Executive inform me that they do not give any waiver because according to them I activated the pack but frankly speaking I have no idea when I activated this.
I am having pre-paid idea connection no.9718199593.I have taken a Rs.45 plan and no other offers with it but they are deducting Rs5 daily ,even after requesting the customer care to deactivate the -5 plan they first told me that it is not in my hand and finally after a long conversation they agreed that it will be deactivated in 4-5 hrs but nothing happened and deduction is going on. It is not the first time But I have many complains frm the very first day I am using IDEA.We have been charged even when we did’t get a chance to talk to Customer care officer.
Idea gives the worst service.
Dear Sir,
We wish to inform you that the services of your mobile number have been disconnected.For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. http://www.ideacellular.com.
Regards,
Ideacellular
I have vodafone USB stick for which one time payment has been made by me for one year, from very first day i have problem of speed. I am complaining since last two month but no one replying. My Vodafone No. 9727764069. They are not receiving my mail.
I have vodadfone number ,and i have been recieving all advertisement related messages even after 9 pm more than that i recieved a VOdafone msg saying that my MCI service is active and Rs 30 would be deducted at 5:00 in the morning,
This is not the time when they should send such message ,need TRAI help to resolve it.
sir ,
mera idea no. 9927331103 meri wife Rajni Rastogi ke naam se hai jisse meri beti use karti hai .sir 6 dec.10 ko hamare iss no par ek call aayi ki 31 dec ko aapka yeh plan bund ho jayega aur isski jagah Idea Value @399 (1312) ka per month ka plan lag jayega aur sirf wo phone par uss plan ke baare mai batate rahe aur phone ko bund kar diya .naa unhone koi verification kiya aur naa hi koi hamse confermation maangi jabki hum yadi customer care par koi call karte hai tab bhi wo bill date kiske naam phone hai address kya hai vagahra maloom karke hi chhoti se chhoti baat ka nivaaran karte hai .
lekin iss case mai aisa kuch nahi hua aur naa hi hame koi soochna di gayyi ki aapka plan change change kar diya hai aur naa hi hame hamari email id par koi email di aur naa hi koi letter bheja gayya .aur hamara plan change karke hame bill bhej diya gaya.
sir hum iss plan ko lene mai intresed nahi hai .aur apna purana plan hi chhahte hai.
sir plan hame dhoke mai rakh kar diya gayya hai .yadi aapke call ke beech hamare iss no. se koi confermation di gayyi ho tou aapke dwara usski recording ki gayyi hogi .yadi aap hame uss recording ko suna denge tou aap jo panelty hum par lagana chhahe tou hum tayyar hai .
issliye aapse anurodh hai ki please hammari iss samasya ko jald se jald sudhare.
thanks.
Rajni Rastogi w/o Yogesh Rastogi
9837246903
9219046903
Dear Sir,
As per your telecon with our customer service associate, we wish to affirm that your concern regarding bill plan has been discussed and addressed. For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. http://www.ideacellular.com.
Regards,
Ideacellular
I am a businessman and I m having Post paid connection of vodafone with 9888033418 and 9780023418. Vodafone activated my live services without my permission… and now they cut out my 3 rs per day. Which is not known to me that y they do that..i didnt subscribe any thing anytime from the vodafone service. This is just disgusting that my account increase day by day without any intimation, if u will not take any action against them then i drop out both the connections. help me so that i can avail the connection properly.
VINAY JOLLY
I am having a prepaid Airtel connection and no is 7895648414. Airtel has activated VALUE ADDED services on my no without my permission and i have contacted customer care for the deactivation of the services, they also register my complain but no further action is taken on it . everyday they are deducting charges from account.
After every 2-3 days same problem happens.
kindly help me in refunding my money.
Plz do the needfull.
My mobile number is 9790821982. I am using Airtel for past 1 year.Suddenly my outgoing is barred saying that “provided proof is not correct.please provide the new document.I called to agent,Senior officer (Every one told me to submit my new proof).Without intimating or sending message to me, how they can block my outgoing.I have submitted correct proof .I want to know where the fault as happen please help me. I want to see my proof document which i provided.I think this is against the TRAI rules.
mobile no 9894731005 nd 9894731006 of airtel /airtell deducting charges for inward calls /pls get in touch with them and get a suitable remedy. this is happening for the last 2 to 3 days only/ when try to contact customer care we could not reach them over mobile.
hence this complaint.
Dear Sir,
Dear Sir/Mam,
> My self Purshotam Singh and earlier i have vodafone post paid no. 9991530002. On
> 23rd Nov.2010, i go to Kurukshetra Vodafone store and want to convert this
> no. into Prepaid. at the same time i have submitted all the necessary
> document and depost my post paid Sim card. They give me New Sim Card at the same time. they told me that this new sim with the same no. will be activated within 4 hours. but noe after 58 hours it dos’t activated.
> i have called up u r customer care so many times with the mob. no.
> 9813125881 but the response is negative.
> so plz. tell me what is my fault ?
> whare i am wrong ?
my reliance prepaid Mobile no 7814611188.without my premission activated SMS pack for one month and less Rs 39.00 my balance.I have conducted so many time customer care but no any help refund the balance.
Hi,
I have been using Airtel Prepaid (9903078934) connection for the past 4-5 months. Initially for the first two months there was no problem. I have shifted to Airtel from Vodafone only to enjoy the gprs service at a cheaper plan. I have wasted more than than Rs. 200 calling up the technical support helpline but no one was able to activate my email account. Still now it is the same. I work for an Australian company and so not able to change my mobile number as it has been registered with my company and will not able to do so for 12 months.
The customer care is pathetic even the complain desk is the same.
I Number is already registered with DND for October 18th but still now I get both promotional calls and sms and very often money is deducted from my main account & when I call the customer complain desk they give me a new complain reference code without any actions taken from their part.Last time I called up the 198 toll free number and spoke to Tonmoy who was not at all interested to understand and finally told me to hold the line so that he can the transfer the line to the supervisor had finally disconnected the line after few minutes. And when I called the number again the number never got connected to the customer service desk.
I am very disappointed with their service.Kindly suggest me some remedies so that i can use the service for next 8 months and a way to retrieve money which has been deducted from my main balance.
Thanks.
Amitava Mazumder
Mobile Number 9903078934.
Dear sir,
This is to complain about Raman sharma (officier sales) bharti airtel services
limited,342 new jawahar nagar jalandhar.He was polite at the time when we went
for new connection of airtel broadband as soon as we had new connection then
now this airtel employee is spoiling the name of airtel so this is an urge to
higher authorities he is not returning my neccessary documents . he is not
responding every time when i call him then also he doesn’t accepts my calls
every time he gives excuses if recieves.And regional office is also having
casual approach to my problem because of that original rent agreement i am
facing many problem as i am not able to submit my address proof to many places .
and you will be astonished to listen that after i received the call from customer care i am still unsatisfied because i still not received my original documents from that airtel employee.
my connection on the name of sai gopal .
complain of irresponsible employee-Raman sharma
phone number of raman sharma- 9876617971
my phone number-01814617740,my account number-16167513
my tata docomo no is 07209274246.
balance is always deducted without any activation of service.
customer cere does not respond properly
I have airtel connection (9967780440) in mumbai. From last 30 days, everyday i got sms from AD-54321 and deduct 3rs from my account, i had not activated any plan on airtel and not sent any request for the same you can confirm,approximately 100rs have been deducted from my account. Everyday i call to customer care(thats also paid) thay said sorry, will be deactivate the service in couple of secounds but again geting same. I have complaint reference number 1112004761, I am very fed-up. I want good weiver from airtel. Please do the needfull for me.
I am having a prepaid Airtel connection and no is 7709766128. Airtel has activated almost many VALUE ADDED services on my no without my permission and i have contacted customer care for the deactivation of the services, they also register my complain but no further action is taken on it .
After every 2-3 days same problem happens.
kindly help me in refunding my money.
Plz do the needfull.
I am also a vodafone customer. My vodafone prepaid no. is 9167603917. Rs 30 has been deducted from my account by activating mehfil e timepass while i haven’t reqested for any kind of service.For this i immediately and repeatedly complained to the customer care but they are not ready to refund.
I am having a prepaid Vodafone connection and no is 978098749. Company has activated almost 5 VALUE ADDED services on my no without my consent and i have contacted customer care for the deactivation of the services but they are saying that services are activated by the database and they cannot refund money my money moreover my phone can not be connecting to the helpline executive and ban my no also.
This problem is happening frequently after every 15 days so kindly help in refunding my money.
Plz do the needfull.
Mobile is cheating people by falsely activating unnecessary services like caller tunes,movie masal pack,missed call alerts.On 27.10.10 about Rs.100 were deducted from my prepaid account on my cell no.9569021686(Chandigarh) in a fraudulent manner just by sending misleading SMS which I never even read it.This is a very shameful act which is not expected from a so called reputed group like Reliance which is robbing money from people in such a shameful way.Please arrange to revert the money back into my account from these cheaters.
I am a vodafone prepaid customer and no is 9780841017. company has activated 5 services on my no without my REQUEST & CONSENT and on contacting customer care they are saying that the services are activated by the database so money cant be given back. (RS 150).
PLZ help in getting my money refunded. and this is happening after every 15 days.
reply
I am having a prepaid Vodafone connection and no is 9780841017. Company has activated almost 5 VALUE ADDED services on my no without my request & consent and i have contacted customer care for the deactivation of the services but they are saying that services are activated by the database and they cannot refund money (Rs 150).
This problem is happening frequently after every 15 days so kindly help in refunding my money.
Plz do the needfull.
Reply
I am having a prepaid Vodafone connection and no is 9780841017. Company has activated almost 5 VALUE ADDED services on my no without my consent and i have contacted customer care for the deactivation of the services but they are saying that services are activated by the database and they cannot refund money (Rs 150).
This problem is happening frequently after every 15 days so kindly help in refunding my money.
Plz do the needfull.
Reply
Dear sir ,
My vodafone cell no is 9619396114 and sim was purchased on 31 july10.
Vodafone officials are stopping the sim again and again saying docs are not submitted
or signature mismatched.
It was stopped as follows:
8-19Aug, 26-28 Aug, and 4-11Sept.
I have submitted the copies of the required docs and sim was started
on 19Aug, 28 Aug , and 11 sept.
If my identity is doubtful why are they starting and stopping again.
I am a B Tech comp Science student at NMIMS Mumbai and resident of
Kota Rajasthan. They are constantly harassing the outsider student
with out any reason. For mobile service, you dont need permanent driving licence,do you?
Please help to get vodafone service uninterrupted and compensate for the harassment.
Quick redressal is sought as sim is stopped at present.
polumedha
I am having pre-paid connection of Uninor No 9059042272.
my cell number has been blocked/not working since july 2010 even after submission of proof of address and other prerequisite validations twice (The service center have received photo & other documents).
Customer care not providing any response.
I suspect a foul play. The documents may be misused, and people who do not have the correct documentation are provided/transferred these numbers. In this process the a person who may have an anti social connection or terrorist connection might use my number and identity. In the process if something happens connected to my cell number and identity then I am caught in the wrong foot (innocently and unknowkingly) with the Indian security system. I could land in a big mess some day.
Please do need full.
i am having pre-paid connection of vodaphone no. 9758038389.MCI service activated on my number without any request on 10-09-2010.AT this time my balance in negative and customer care not providing any response.
when i call to customer care ,they speaks that this service activated from my number through sms but i don’t send any message. please give me my balance.
please help
akhil kumar bhargava says:
aug22st 2010 at00.15am
i m having pre-paid connection of IEDA No 9575402020.
my cell number has been bocked/not working since july 2010.
customer care not providing any response.
before this Cellular company not given any SMS/call for information to discontinues the services.Although the service center have received photo & other documents but refused to give this number because of precious number ,want to provide some one VIP
this number is given on demand so I had taken.
please do need full.
Reply
Dear Sir,
Till to day there are no massage received about Rs. 25.00 Charging every month on 26th.of day from May-2010. at last I were complaint to your respective Huge (Plateform) on 10.8.2010 my complaint was that——
Since 26.5.2010 Rs. 25.00 charging as funni tune /romantic hits etc from msg 52765,56700 without wants thats facilities on my mobile no. 09461668251 Jaipur (Rajasthan). Complaint was booked on27.5.2010,27.6.2010,27.7.2010 & various time & every time of complaints the new compno. issued to me.Complaint no. on 20.6.2010 was F-201613363,Dt. 26.6.2010 was F-261653846 on 27.7.2010 G-271871376 on 1.8.2010 H-011904051 on 5.8.2010 H-051930852 & 14.8.2010 was H-141996860 but till furtherthere are no positive responce recd. to me. So please help me & order for refund the money who charging from me regularly & punish to relative elements. Thanks & Regards. Please revert your assurance on Mob. No.09413417991 P.P.Sharma or my e mail.
SIR, I HAVE A LIFE TIME AIRTEL MOBILE CONNECTION NO.—-9973509400 . AS PER SERVICE PROVIDER , I HAVE TO RECHARGE AT LEAST Rs 50 IN 6 MONTHWHICH WAS FOLLOWED BY ME..BUT MY MOBILE CONNECTION WAS CANCELLED. I WANT TO BE CONTINUE IN WITH AIRTEL.AS THIS MOBILE NO. 9973509400 IS CIRCULATED AMONG MY FRIENDS , RELATIVE AND OFFICIAL JOB . SO I REQUEST YOU TO ACTIVATE MY SAME MOBILE NO.. I ASSURED YOU TO FOLLOW YOUR RULES AND PAY THE DUES. S N TIWARY. ADDRES—-QR. NO.—27—L 3 . OLD GANDAK ROAD , SAKCHI —PO —SAKCHI — JAMSHED PUR PIN—831001 JHARKHAND BIHAR CIRCLE. M NO.—9973509400
Dear Sir,
Since 26.5.2010 Rs. 25.00 charging as funni tune /romantic hits etcfrom msg 52765,56700 without wants thats facilities on my mobile no. 09461668251 Jaipur (Rajasthan). Complaint was booked on27.5.2010,27.6.2010,27.7.2010 & various time & every time of complaint the new comp. issued to me.Complaint no. on 20.6.201 was F-201613363,Dt. 26.6.2010 was F-261653846 on 27.7.2010 G-271871376 on 1.8.2010 H-011904051 on 5.8.2010 H-051930852 but till further not recd. positive responce. So please help me & order for refund the money who charged from me. Thanks & Regards. Please revert your assurance.09413417991 P.P.Sharma
I have idea cellur post paid connection number 8970651843. I make payment through online payment on 27th July 2010. In the mean period outgoing of the phone is bared by the company due to non payment of bill. After 36 hour also my amount is not credited to there account. When I contacted customer care number; they take my complaint and give me complaint number and ased to wait for 8 hour. One Miss Padma attained me and when I ask explanation she disconnected my phone. Before that she informed me that company not received payment which I made online. It shows that there is no secured payment getwate of IDEA celluer. Also there is no responsible respone from customer care.
My tata Docomo number is 8109585685 prepaid mobile.
My Name is Gouranga Kumar Dash.
I am pained to inform you that your company is cheating me.
It is a campaign to deduct talk time unilaterally without initiation of any from my end.
First I received a sms from 54321 that I quote
“Hi! You have been successfully subscribed to Weekly Hasya Kavita in Hindi alerts. You have been charged Rs.10 and your service will be activated within 24 hrs” this message was received on 27 July 2010 at 11:51 AM. I request to deactivate the above plant, so that I can save my momey. and dont repeat this thing again.
Good evening,
sir/madam mera naam mohd imran khan hai main tata docomo ki service use karta hun aur mera no: 8109585685 hai. Sir main avi aaj hi 27 july ko apne cell pe dial kar raha tha aur tavi ek flash msg aaya aur by main net use kar raha tha to by mistake mujhse select key press ho gayi aur hasya kavita weekly service activate ho gayi aur mere balance se 10rs deduct ho gaye jo ki mujhe tata dive in voice ki taraf se msg mila to mujhe is service ke baare me malum hua aur maine turant customer care call kiya aur customer care walon ne na to koi satisfy ans diya. Sir main chahta hun ki e hasya kavita weekly plant deactive kardiya jai
respected sir im idia customer in pune dist. my cell no is 9527692826 .i was charged for cricket update n rashi bhavishya.which i was not activated .according to them it was activated since 16 apr.they refund only 40 rs .pls make strict rules to prevent such things to other customers who r not aware of it.
JANSEWA AVAM GRAMIN tulsok ,oa xzkeh.k
VIKAS TATPAR SAMITI fodkl rRij lfefr
Reg. Off – M / 108 / 3-B, SAKET NAGAR, B.H.E.L, BHOPAL –24.
Ph :- +91-755-2451523, 9425693124, 9301693124.
EMAIL :- [email protected]
LETTER . NO: 46/Rim/B/MP/2010 DATE: 22-07-2010
To,
The, Amit Tiwari (Advocate)
Reliance Communications Limited,
GTB Complex 4th Floor Above,
Vivekanand Library New Market Bhopal,
Sub :- Reply of letter no:- BPL/240. Dated :- 16/07/2010. (enclosed)
Res, Sir / Mam,
As I know that your company has given a letter to me & planning to suit a case against me for not paying the bill of Rs.1093/- as mention in letter. First of all my NGO’s name is JANSEWA AVAM GRAMIN VIKAS TATPAR SAMITI & your company has given a wrong name to my NGO’s; I have made numbers of complained to Om communication office located at 11 No stop and given them my whole document two time but they have not change the name while have not given any receipt of my complain (they have told me that Reliance Communications Limited did not give any receipt & will communicate you with SMS, even SMS I did not get for name changing). I have made number of request from them (Om Communication) to give detail statement of my payment from starting of my mobile connection – 09301693124, but they have not given any thing. At last I have made a phonic complain to Rim and get a receipt No:- 171201236; Dated 07-04-10; Name of person – Neeraj and No:- 123451143; Name of person – Shri Nivash.
From last two year I am paying bill to your company with wrong name and facing problem in my Audit while have not taken any action against your company, can you think whose fault is this. Please guide us waiting for your reply. (Please return back whole money which I have pay to Reliance Communication Limited)
Thanking You,
With Regards,
Rajesh Patel
Good evening,
sir/madam mera naam mohd imran khan hai main tata docomo ki service use karta hun aur mera no: 8090381483 hai. Sir main avi aaj hi 4june ko apne cell pe net use kar raha tha aur tavi ek flash msg aaya aur by main net use kar raha tha to by mistake mujhse select key press ho gayi aur hasya kavita weekly service activate ho gayi aur mere balance se 10rs deduct ho gaye jo ki mujhe tata dive in voice ki taraf se msg mila to mujhe is service ke baare me malum hua aur maine turant customer care call kiya aur customer care walon ne na to koi satisfy ans diya balki teen baar main call kiya aur teeno ne call ko disconnect kar diya jinke naam hai mr. Zulfi, ms. Kamlesh aur teesre sir ka naam mujhe yaad nahin a raha. Sir main chahta hun ki inke against action liya jaaye aur main aapka bahut shukarguzaar rahunga.
we are students of Bannari amman insitute of technolog,sathyamangalam,638401 erode district, tamil nadu india, airtel mobile network was poor we have complained d network many times from last one year but they didnt took any steps to improve thier network. our college building was stone building so coverage was not good it seems,all other networks good only.so we kindly ask to rectify our problem.
i am a customer of bsnl from 2002 with mobile number 9422176047 from Parbhani circle in maharashtra.I am getting alert services on cricket and astrology for last one year or more. Attempt to contact the customer care center,results in transferring the calls and ends in non response. personal visit at SDO mobile is futile.I have received a docket number 3393810 from BSNL support through message center 9422699997 on oct 28 2009at 20.33 pm. Despite of number of attempts i am being charged force fully at the rate rs 60 per month for both the alerts. Can any one help me or else iam thinking of unsubscribing by surrendering the BSNL and move to other service provider.
sir,
We are villagers of SANTANUTHALAPADU,PRAKASHAM Distric, ANDHRA PRADESH .
complained that TATA cell phone towers are going to errect at middle of our village where population is more.we are in panic about our health due to radiation.kindly take necessary action.
Reliance telecom india ki sabse badi maderchod comapay hai………please koi reliance ka purana customer na bane nahi to itni gand marenge ki ????? sala mai 4 saal se iska customer tha aaj maine apne 3 no reliance ke band kar raha hu………and life me reliance ka maderchod koi product use nahi karunga sale 4 baar complain karo koi matlab nahi. mai to salo ko consumer court me ghasitne ja raha hu……but aap bhai log bach k raho ….start me to maza hai but purane customer hue nahi ki gand mar lenge ……
Dear Sir,
I, Mayank Bhardwaj, using the services of RIL Communications in the form of a prepaid connection (GSM) with mobile no. 9027297735 since April 2009. With utter dissapointment I wish to inform you that there has been a deduction of Rs.30/- on 10th June 2010 (at around 2:30 pm) without any information to me. I hereby make it clear that I never asked for any of the services of RIL Communications to get activated during this period. Moreover, I am not being informed by any SMS (or phone call)from RIL Communications about the reason for which the amount is being deducted from my account balance.
I hereby submit a complaint against RIL Communications emphasising that the amount shall be credited back to my account balance. A call from the concerned department “expressing regret for this deed of thiers” shall be appreciable.
Thanks & regards,
Mayank Bhardwaj
(Senior Engineer- HVAC)
Mob: 9027297735
E-mail: [email protected]
Vodafone is the worst service provider in the country,they are the only ones who have outsourced their collections to some outsiide company,who only knows to harass customers and make intimidating calls to the customers.
When the company already levies a Rs100/- fine on late payments,what is the reason for having an outside agency calling up and making threathening calls to their customers,also these guys have no record of payments made,so customers who have paid their bills on time also get calls from this agency who demands to know details of payment made etc.
The supreme court ruling on credit card companies which prevents them from using strong arm tactics of collection agencies should also be applicable to telecom providers so as not to intimidate customers.
Now that companies have spent crores on acquiring 3G spectrum,they have become even more agressive in using strong arm tactics with their customers.
Trai should stop looking at just earnings and as a regulator must immediately fine or suspend operations of operators indulging in strong arm tactics with their customers.amother area which should be implemented with immidiate effect should be number portability,this will make companies like Vodafone more customer centric and stop using strongarm and harassement tactics with their customers.
TATA PHOTON +
Is it Possible that anytime do we njoy speed between 1mbps to 3Mbps
I have seen it never reaches EVEN 1MBPS any time
I have been fooled by taking Photon+ Paying huge amouts for nothing
Dear Sir/Madam,
Number of times in case of problem when I am dialling Aircel Customer care for Post-paid 9762012345 , the number 80% to 90% times getting connected to Prepaid Section. I wish to raise a question following questions to Aircel :
1]Why Aircel has always shortage of representatives to attend Post-paid Customers ?
2]Why 9762012345 is landing to Pre-Paid section when it is designated for Post-Paid Customer ?
3]If unable to cater the volume of Post-Paid Customers why Aircel is selling the services for the same ?
4]Why Aircel is Charging for @ Rs.50 for talking to Customer Care representative, while other Cellular Service Provider not ?
i m a pre-paid connection holder of Airtel no 9955892802.
my cell number has been bocked/not working since April 2010.
customer care not providing any response.Even after submitting photo & other documents this pre-paid number is not working.
this number is since 2009,with sufficient balance.
present balance is more than Rs 120/-.
please do the needfull.
i m a pre-paid connection holder of tata docomo mob.no 9044934725. It is requested to kindly short out my problem. I am facing problems since last 5 Months about my network signal…,the signal becomes zero after a specific period(half an hour)..and this problems remains continue full day. i have already loged many compalin about it to costomer care..bt still they did’nt solve my problem. the response that alwaz comes from technical depart. is that..”your probem has been resolved”..bt broblem is still there…i shall be much obliged to you,if you kindly take an appropraite action againt my complain..
I have reliance GSM prepaid connection. I activated special pack Rs 77. for relaince to relaince 20paise per call for STD , LOCAl. But after that they deduct 50 paise per call , I complaint on customer care about this , they said now this plan has changed , daily first call to any relaince will be charge 50 paise then after next call will be 20 paise . Without any information how they changed plan. Still in advertisment they are not mentioning that first call will be 50 paise. I think they are cheating the customer.
SIR, i am taking reliance data card on 30 jan 2010 with 2 month free subscripsion,but after one month company send me bill of rs. 729,when i complain bill reduce and correct bill was rs 320 i paid this after fue days company disconnet my number and resend me rs 729 bill. after paying this bill company restart my connection,but again company send me rs 728 bill.what can i do, my reliance data card no is 09389991351.please help me.
i have A docomo connection of no.+919044552670 .i am using it from december 2009 .i have get up recharged of data plan of 48 .the gprs was working till few days back .but from 3 days my gprs is not working .I have even checked in few more poeple docomo ,their gprs is also not working .i called up at customer care for lodging complain but they said that delete your previous settings and get the new settings ,i have done it but its not working yet ,i think the gprs is not working in my area .CUSTOMER CARE IS SAYING THAT THEY WILL NOT LODGE MY COMPLAIN .
mere idea no. 9506713111 pe idea ne 15rs. ki vas service act kar di gayi hai jo ki mere balance se 2 month se charge kiya ja raha hai aur last month mene ise band karne ki request call centre par ki thi lekin abhi tak vas deact nahi hua hai. I HOPE KI AAP MERI COMPLAINT PAR GAUR KARENGE AUR KATA HUA GALAT BALANCE VAPAS DILAYENGE.
Dear sir /madam
I am using airtel cell number 9810004915,9910004914 from about 10 years .I register for DND on my number in 2007.But still i received so many promotional messages on my number .Even at night i received calls and messages from many companies .I am already talked many times to my airtel service provider ,but still they dont stop all the promotional calls and messages on my mobile number .I am really so much upset by their activites and ignore my problem .SO i request you to kindly solve my this problem as soon as possible .
Regards
Ashok sharma
9810004915
Sir,
Mere pas Airtel ke connection (9815751666, 98760-55166, 9872655166) hai, teeno he no. par Airtel ke koi na koi un-required service company ke taraf se bina bataye activate kar di jati hai, aur maine kafi bar customer-care walon ko apni complaint daraj karwai hai, ke wo mere in no’s par koi v service activate na kare, par natija zero hai, plz take appropriate action against the company.
Ab kafi dino se service b kafi kharab chal rahi hai, voice clearty nahi hai, company ke taraf se msg aa rahe ke miss-call service activate karwani ke liye, plz take appropirate action
TO
THE NODAL OIFFICER
sub: Replacement for Micromax X360 set.
Sir,
ub: Replacement for Micromax X360 set.
Sir,
It is requested to kindly short out my problem. I have faced many times of problems in last 2 Months about my Micromax X360 set like Keypad, Sound and Battery backup etc. I bought Micromax x360 set on 7th feb, 2010, during the period, I faced many problems of worse keypad service, a very little batry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.
M_IMEI no. 910002561040564
S_IMEI no. 910002561291563
Thanking you
MOHIT SHARMA
TILAK NAGAR NEW DELHI – 110018
Contact No. 9910852531
i m a pre-paid connection holder of Airtel no 9893359054.
my cell number has been bocked/not working since April 2010.
customer care not providing any response.
before this time three times same thing happened.
only after submitting photo & other documents this pre-paid number worked.
this number is since 2005,with sufficient balance.
present balance is more than Rs 1500/-.
please do need full.
April 25, 2010 at 4:38 pm
I have mobile no 9979896021( Vodafone). I have recieved usage bill for the month of March for total amount of Rs. 815/=, out of which Rs.490 was for ISD calls, though I have not availed this calls and applied ever for such facility. I have complained for this to the local Vodafone office, to the vodafone nodal officer and to the appelate officer. They have asked to pay the bill. As I have not used the facility I have refused to pay the bill. Now my outgoing call facilities are stopped and warning calls for fine are coming on my moblile. There are three more persons in my friend circle who are facing the same situation. Such ISD calls charges are still showing in my current months usage charges in my unbilled charges, which may reflect in my next bill. Vodafone officials are not ready to accept the situation and are forcing me to pay the call charges. Kindly help me to come out of the situation and oblige.and my other mob.NO is 9979896131.
regards SANJAY PANDYA.BHARUCH.
my number 8802402249 . ..i have activated dnd last 3 month but continue Aircel msg continue in my mobile..i have two times written complain but not right solution to get me…..
I have mobile no 9979896131( Vodafone). I have recieved usage bill for the month of March for total amount of Rs. 815/=, out of which Rs.490 was for ISD calls, though I have not availed this calls and applied ever for such facility. I have complained for this to the local Vodafone office, to the vodafone nodal officer and to the appelate officer. They have asked to pay the bill. As I have not used the facility I have refused to pay the bill. Now my outgoing call facilities are stopped and warning calls for fine are coming on my moblile. There are three more persons in my friend circle who are facing the same situation. Such ISD calls charges are still showing in my current months usage charges in my unbilled charges, which may reflect in my next bill. Vodafone officials are not ready to accept the situation and are forcing me to pay the call charges. Kindly help me to come out of the situation and oblige.
I have
Mai relince ka custmer hu.mera 1 paise per sms ka plan chalu hai,par ye company wale kabhi kabhi msg ka 50 paisa kat lete hai.puchhne par ans milta hai ki billing sahi hai.
Aakhir ye dhokha kyo..??
Kya inki ye manmani yuhi chalti rahegi.?
TO HELL WITH AIRTEL. WORST CUSTOMER EXPERIENCE. TRAI IS NOT DOING ANYTHING IN TERMS OF CUSTOMERS SATISFACTION.
My Name is Hoshang Sharma and I am using an airtel connection 97840-06143 from last 2 years. I am preety happy with the services with the provided by airtel.
But the incident which was happened last night is creating now a question in my mind that why Me and my friends will conntinue to use with airtel. Might be airtel have more than 10 Millions customers in INDIA and I am a very small part of it. But if the problem will continue Airtel may start losing their customers.
And I am that much of disturbed and dissatisfied that now I am thinking to open a web-site so that everybody can register their complaint because now I am realizing that you are not worrying about anything just because you have that much no. of customers.
yesterday evening My connection was de-activated and my services was bared. I wasn’t aware that time that this was just because I had raised a service request to change my no. to prepaid. Your customer re-presentative suppose to inform me before deactivating my services. There was so many important calls which I was not able to attend just because of this deactivation.
This is not the case only. I wanted to speak with the postpaid helpline to activate my services so I called from a prepaid no. thrice to customer care for airtel. (The No. which I called from is (92517-95125) First person who picked up my call gave me the no. for postpaid help line 9950099500 which was incorrect. I called again. The very next person who called me I didn’t remember the names now. gave me another no. which was 98295-12345 which is again incorrect, third time I was so dis-satisfied with the asistance.
I called third time and this my call was transfered to a senior person. But nobody was replying my questions. I said hello hello so many times. But I was only able to listen only some music and the conversation which was happening that time between the seniors. This is the way they handle to the customer.
No One was interested to solve my problem. One of them told me that please call us after 6.00 AM, It’s our sleeping time.
as I remembered the name was Sunil and Rajendra.
When I called 4th time Rajendra told me that the correct no. is 98290-12345. and you need to call from a postpaid no. till the time I wasted good about 45 minutes. and I am so dis-satisfied with the services which has been provided by you.
Now I need justice.
I want all these 3 names to be taken care of and strickly action has to be taken.
I want the company name where airtel send their business to who are not deserve.
WORST CUSTOMER EXPERIENCE EVER WITH AIRTEL.
Reply me with the fax no. of airtel office and e-mail address for nodel officer and their seniors too.
I am waiting for your reply. If You will not take this e-mail seriously My next e-mail will go to TRAI and I will ask them that this is the way airtel is handelling their customers.
Regards
Hoshang Sharma
Jaipur
97840-06143
SIR,MY MB.NO,9416069391.BSNL MOBILE LOAD RING TONE WITHOUT REQUEST.I REQUEST THEM I NOT WANT ANY RING TONE PLZ.UNSUBSCRIBE
BUT THEY NOT LISTEN MY REQUEST SINCE 6 MONTHS.THEY MINUS Rs.37/-EVERY MONTH WITHOUT ANY DELAY.
Airtel Mobile service provider just issued my old mobile number to other person. I was Using that number since 2006 when I came to Delhi University for LL.M.. I assessed the authority they just involve in answering that if user does not use his number company allot that number to other but how they can do that when i have taken my number on terms of Life Time validity at Rs.999.
Respected Sir,
This is in regards to a couple of complains which i have registered again Aircel thru its customer care no but no action has been taken till date.Kindly go thru the details below and guide me as i would like to raise a complain with the TRAI or the customer grievances cell.
Thanking you and Best regards
Waseem
Respected sir,
This is in regards to register a couple of complains which are as follows.
1) My Aircel no 8898439136.An Amount of Rs 90/- (Rs 45 *2) has been forcefully deducted from my prepaid account and inspite of registering a complain 5 days back with the customer care @ 198 and repeatedly following it up with Mr Anand your floor manager and also with other representatives like sachin,etc i have been given an excuse everytime but till date the amount of Rs 90 has still not been credited back into my prepaid account.Is this the way you people work,if we do not want it than will you forcefully deduct it?I have kept the sms which states that the amount of Rs 45 has been deducted and the complain number as well.If no action is taken immediately than i won’t hesitate to knock the doors of customer grievances cell.
2) I was following up for my complain on Tuesday the 13th April ,2010 at around 4.30 pm approx and i happen to come across one Mr Arif your customer care representative @ 198 who behaved very rudely with me on phone.First of all i was pissed of for the amount you have deducted from my prepaid account and than when enquiring for the same this is the way i get response from Mr Arif your customer care representative.I am really repenting for opting for Aircel no as i also use Vodafone/Loop/Airtel no but there i do not get such a delayed and rude services.If no action is taken fast i may opt for discontinuing my Aircel number but before that i will see to it that some action is taken by the customer grievances cell.
Thanking you for all the services you have been providing it to me till date.
Waseem
Mobile- 9821464502
8898439136
Dear sir/mam,
My name is Suman Das.I have a Vergin mobile CDMA Prepaid connection(number is 9232266470).When I get the connection the provider offer the plan in which I can call vergin to vergin mob @ Rs.1/min for first 3 minuits in a day,after this 3 minuits I can call vergin to vergin mob free for 200 minuits in this day.But few days ago the provider did not provide me the offer.The customer service representative of the company says that now I am in new plan (1 paisa/sec),in which I can not call vergin to vergin mob free for a single minutes.The company intentionally changed my call plan.I pray proper justice from you.Thanks.
Suman Das.
Ph no :9153056602
Sir u already told that to change the mobile network with out change the mobile number in metro cities on01.01.2010 and all over India on 28.03.2010 now till it comes april month but it is still not activated. If you activate this plan it is very use ful for us(people).I am student from tamilnadu, my mobile no is 09488022263.
Dear Sir/Madam,
Since Day 1 of activation of my Aircel simcard, I am unable to do call conferencing from my mobile. Number of times this has been highlighted to your customer care but the problem stays un-resolved till date. With the same handset I am able to perform call conferencing from Airtel, Vodafone, Reliance GSM but not with you. My office has nearly 18 Aircel Simcard but all are facing the same problem since day 1.
Complaints for the same to Aircel Customer care, Appelate -Aircel & COAI has already been made.
Plz suggest , whom to approach further.
DEAR SIR,
My name is MUHAMMED RAFEEK.MY MOBILE NO IS:9995104483.Iam using this no from last 5 years ago.my normal call charge 75 without any recharge and offer.whenever I using this plan came me a offer from AIRTEL that s 60ps ofr all lockal mob.
Whenever I Asked to CARE that how can call chrge me after this ofr.He answerd me that OLD CHARGE that is 75ps.
So now at 18/3/10 changed without inform to 1 rupee. So iam very sad.
Bcoz provider cheated me! And thy did oposit of Condition.
So I humbly request you to solve this problem within hours.Iam student.please do a favour for me! Iam sure you will do a best solutiön that to convert my old scheme 60ps OR 75ps.
Yours faithfully
MUHAMMED RAFEEK
9995104483
DEAR SIR
MY NAME IS MOHIT AND MY NO IS 9911955253. I AM USING THIS
NO FROM LAST 4 YEARS.
ON 11 MARCH I PURCHASED A NEW POSTPAID NO OF
IDEA THROUGH A TELECALLER OF IDEA(Eye Catcher Designer Pvt Ltd./ B42, Sec-59, Noida, UP 9540094759, 9540093318, 9540093516) THEY COMMITTED ME THAT THEY WILL GIVE ME A NO STARTING FROM 9911111 & DIGIT WILL BE DECIDED BY THEM AND I AGREED FOR THAT. THEN THEY SEND A FIELD BOY TO DELIVER THE SIM AND HE TAKE 500 RS FROM ME AND GAVE A RECEIPT OF THAT TO ME BUT AFTER 4 DAYS THEY NITHER ACTIVATE MY NUMBER OR GIVE ANY CONFERMATION AFTER SOME OF CORROSPONDENCE THEY CALL ME AND TOLD ME THAT WE R GIVING U YOUR NUMBER AND THEY GIVE A DIFFRENT NO TO ME WHEN I SAID THAT THIS IS NOT THE COMMITTED NO THAT U R TELE CALLER HAS TOLD ME THEN THEY SAID THAT THAT 9911111 NO IS COSTLY AND WE CANT GIVE THAT TO U . AND WHEN I ASK THEM THAT IF U DON’T WANT TO GIVE THE NO THAT WHY U HAVE GIVE THE COMMITMENT THEN THEY SAID ME THAT THIS WAS A MISTAKE AND NOW U WILL NOT GET U R MONEY BACK U HAVE TO TAKE A NUMBER FROM US AND WE WILL GIVE U DISCOUT ON BILL, BUT THEY SAYING MY MONEY WILL NOT REFUND. AND I WANT MY MONEY TO BE REFUND CASH OR BY CHEQUE PLS DO A FAVOUR FOR ME I AM A STUDENT AND I THINK I AM MAILING U MY MATTER WHAT HAPPENED WITH ME I AM SURE U WILL DO A BEST SOLUTION
PLS SIR .
MOHIT VERMA
9911955253
Sir,
Mere pas AIRCEL ka prepaid sim (Mo.=09807912360) hai.Is per Dialer song ko bina mujhse puchhe na zane kab ka chalu ker diya gaya aur per day ek Rupaiyaa mere account se kata zata raha,jo ki mai samajhtaa tha ki maine kisi se baat kiya hoga.uske baad balance zero huvaa,jo ki takriban 4 ya 5 dino tak raha.Uske bad humne Rs.101.00 se recharge karayaa, jiske bad niymanusar Rs.101.00 balance bhi aaya.Lagbhag 2 ghante bad achanak balance Rs.30.00 kam ho gaya.maine turant Costmor Care ko iske bare me bataya to zankari di gayi ki aap ke no. pe Dialer Tone ki seva Date 12-03-2010 se chalu hai.maine virodh kiya to sikayat darz kar li gayi tatha kuchh dino me isko dur karne ko kahaa gaya.iske lag-bhag 3 ya 4 ghante ke bad 2 SMS (ek 54321 se aur dusra 57000 se) aaya. Iske turant bad maine apna balance check kiya to pataa chala ki dubaraa Rs. 30.00 mere A/C se kam ho gaya hai.Maine dubara se Costmor Care ko call kiya, lekin yahaa se santoszanak javab nahi diya gaya aur hume bata ke apne sinior aadikari ko call transfer ki gayi, jo ki sinior ne attend nahi kiya.aisaa lagatar 3 bar huva.
Ab aap hee batave ki mai kya karu.
Sir mere pass airtel ka sim card hai mera problem hai ki abhi 6 mounth se mere rese.per network nahi araha hai pahle bahut achha network ata tha parntu abhi halat bure hai kya mobile company ke khilap koi action le saktey hai trai umed karta hu plz help me my no.09950533326 Kailash singh Toliasar sri Dungargarh Dist Bikaner Raj.
ME vodafoen KA MOB JISKA NUMBER 9899995566 HEY JISKE COMPLENTS ME 2 MONTH SE KUM SE KUM 50 BAR KAR CHUKE HO KE MERE GHAR RESIDENCE PER IS MOBILE PER SIGNEL NAHI AH RAHE HEY PERENTO MERE ITNE COMPL PER BHI VODAFOEN KE THARF SE KOHI KARWAHI NAHI HOI HEY AB THO ME IS CONNECTION SE DUKHI HO GAYA HO AB THO AAP SE HE REQ HEY KE AAP KE DURA IS ME KUCH KIYA ZA SAKE THANKS JATIN AGGARWAL MOBILE NO 9899995566.
Date:20.02.10
19 hrs,
IIT Bombay, Powai,
Mumbai
Dear sir/Madam
Thank you for your late response.
For your information my incoming services is only activated not the outgoing. Still i am not able to make a outgoing calls and it says that your services is kept on hold.
I talked again to the CC (customare care executives and their so called superiors) yesterday again but everbody only promises of reactivating services in 2 hrs 4 hrs and 24 hrs like that. Today also i talked to CC Kausar and she said you activation is completed and outgoing called will be activated by 12 noon of 20.02.10 or maximum by 18 hrs of 20.02.10.
Whenever i asked CC to transfer to superior they kept the call for hold for ~30min (it happens so many times and then disconnect it). I really felt shameful for such a behaviour from CC so called proffessional. The Next moment you try calling and then you will hear the recorded message that all CC are busy. But is it a coincidence that when we call from other no. all the CC are free and you can connect in a min. I dont think it is a coincidence, it is a adjustment made by CC who keep your no. in particular list so whenever you try CC you will get the same message.
I also dont understand why all the CC were busy for 30min. And each time i try to talk to CC every time they insist for a fresh request, aren’t IDEA increasing the burocracy and not trying to solve the problem instead. When i said i submitted the document to IDEA gallary and have the acknowledgement then it is their duty to submit or make sure that it should reach to HO or whereever then why i was asked each time the same. I think it would have a better option if IDEA should start asking people to visit their HO for the verification and submission of documents/proofs etc which will be less troublesome and harrasing.
Since I took the IDEA card most of the time I am using my mobile batteries just requesting to the CC , isn’t it serious problem with the IDEA services. Only advertising doesn’t help you have to provide services also.
Who should be responsible IDEA gallary people who are anyway employee of IDEA or a customer who made a mistake by choosing IDEA as a service provider.
Are we really heading towards progress or heading towards a older system of paperwork and timecosuming processes which used to take days and months together to activate the phone lines.( like BSNL used to have earlier I think their services are far better after experiencing IDEA’s service).
One thing i would like to convey to is that I am sure that i will by mistake advice any of my friends or realtives now onwards to choose IDEA as a option for the mobile service provider. I know t will not make difference to your balance sheet but at least i will be able to show a true picture of IDEA infront of the society.
SO again i am requesting( because that is what a customer can do)you to please return my money as per my earlier mail.
Kindly give me the fax no and email ids of the higher authorities to whom also i should show the true picture of their organization.
regards
your harassed customer
atul gopalrao wankhade
8108599878 (services kept on hold)
Thanks for sharing the URL but unfortunately it appears to be down? Does anybody have another URL?
ME AIRTEL KA MOB JISKA NUM 9810203915 HEY JISKE COMPLENTS ME 6YEAR SE KUM SE KUM 500 BAR KAR CHUKE HO KE MERE GHAR RESIDENCE PER IS MOBILE PER SIGNEL NAHI AH RAHE HEY PERENTO MERE ITNE COMPL PER BHI AIRTEL KE THARF SE KOHI KARWAHI NAHI HOI HEY AB THO ME IS CONNECTION SE DUKHI HO GAYA HO AB THO AAP SE HE REQ HEY KE AAP KE DURA IS ME KUCH KIYA ZA SAKE THANKS SUDHIR SHARMA MOBILE NO 9810203915
Mai phechle 3-4saal se Tata ka number use kr rha hu mera ye number itna fela hua h ki mai ise band bhi nhi kr sakta hu,
mujhe problem sirf ye h ki CDMA hone ke karan mujhe iske liye koi acha sa ya apni marji se Handset bhi nhi le sakta jo CDMA me aate vo intne gatiya h ki kya batau Nokia koi handset hi avilable nhi h.
mujhe ye batane ki kirpa kre ki apne isi number ko inhi service ke saath GSM me kaise convert kr sakta hu taki apni marji handset use kr saku.
Gsm custmer ke paas apni marji handset choose krne ke kitni opportunist h.!
Mai asha karta huki aap meri complante pr gor krenge or iska samadhaan batyenge.
I had buy 4 Sim (BSNL Family Pack Plan). The Purchsing date is 30/01/2010. But till time it is not activeted by BSNL. When we complain the Constmer care service, he says to me please waiting. Other companies mobile service phone is not coming in my mobile.(Relaliance) What can I do.
Best decision by trai. Very useful platform against bad customercare response. I hope it work early.