There have been growing complaints from subscribers that they were finding it difficult to switch operators under the new mobile number portability (MNP) scheme. It is learnt that, many of the UPC (Unique Porting Code) requests sent to the MNP short code 1900 were not responded accordingly.
It is estimated 125,000 to 150,000 subscribers have already made such a request since MNP was launched across the country on January 20, 2011.
Telecom Enforcement, Resource and Monitoring (TERM) Cell of Department of Telecommunications (DoT) sent notices to all operators, with a warning to comply or face stiff action.
[advt]“Many instances of non-compliance and violations are being brought to the notice of the TERM Cell by customers. The conditions laid down by DoT and TRAI regarding MNP are to be followed in letter and spirit. Any instance of violation of these may lead to penalty and other strict action as DoT may deem fit to take,” the notice said.
Telecom Regulatory Authority of India (TRAI) has decided to send experts to six of the top operators to check the genuine reasons for the delays faced by consumers in switching their operators under MNP. [source]