DoT and TRAI Warns Mobile Operators to Comply with MNP Regulations

There have been growing complaints from subscribers that they were finding it difficult to switch operators under the new mobile number portability (MNP) scheme. It is learnt that, many of the UPC (Unique Porting Code) requests sent to the MNP short code 1900 were not responded accordingly.

It is estimated 125,000 to 150,000 subscribers have already made such a request since MNP was launched across the country on January 20, 2011.

Telecom Enforcement, Resource and Monitoring (TERM) Cell of Department of Telecommunications (DoT) sent notices to all operators, with a warning to comply or face stiff action.

[advt]“Many instances of non-compliance and violations are being brought to the notice of the TERM Cell by customers. The conditions laid down by DoT and TRAI regarding MNP are to be followed in letter and spirit. Any instance of violation of these may lead to penalty and other strict action as DoT may deem fit to take,” the notice said.

Telecom Regulatory Authority of India (TRAI) has decided to send experts to six of the top operators to check the genuine reasons for the delays faced by consumers in switching their operators under MNP. [source]

7 Comments

  1. Dear Friends,

    After a strong journey of 100 days with main idealogy of converting my number under MNP, Sucess has kissed my fight by changing from IDEA to AIRTEL. I thank all my friends, legal experts, DOT, TRAI and lastly the minister for the changeover.

    Once again and lastly CUSTOMER IS THE KING.

  2. IDEA CELLULAR

    I HAVE CONTACTED YOUR CUSTOMER CARE / GRIEVANCE AP / APPELLATE AP FOR SUITABLE REPLY WHICH CAN MAKE ME SATISFIED BUT ALAS THEY ARE TRYING TO BULLY ME BY CONTINUING WITH THEM. MNP HAS BECOME A CURSE FOR ME NOW ACCORDING TO IDEA CELLULAR AND THERE AD’S TRY TO ATTRACT OTHER MOBILE PROVIDER’S NUMBER BY ADVERTISING WRONGLY.

  3. Even I am a victim. I am from Visakhapatnam with mobile number 9247248544 which is not in use currently due to porting problem.

  4. I TAKE THIS OPPORTUNITY TO THANK BOTH DOT & TRAI FOR BRINGING MOBILE NUMBER PORTABILITY WILL INCREASE THE EXISTING COMPETITION AMONG THE TELECOM SERVICE PROVIDERS AND HENCE THE INCREASING COMPETITION AMONG THEM WILL CERTAINLY BENEFIT THE CUSTOMERS IN VARIOUS WAYS THUS MAKING CUSTOMER AS KING AND FAMOUS QUOTATION OF GANDHIJI (FATHER OF THE NATION) WITH REGARDS TO CUSTOMER SERVICE “A CUSTOMER IS THE MOST IMPORTANT VISITOR ON OUR PREMISES. HE IS NOT DEPENDENT ON US. WE ARE DEPENDENT ON HIM. HE IS NOT AN INTERRUPTION ON OUR WORK. HE IS THE PURPOSE OF IT. HE IS NOT AN OUTSIDER ON OUR BUSINESS. HE IS A PART OF IT. WE ARE NOT DOING HIM A FAVOUR BY SERVING HIM. HE IS DOING US A FAVOUR BY GIVING US AN OPPORTUNITY TO DO SO.
    I AM USING IDEA CELLULAR MOBILE NUMBER (PREMIUM NUMBER) WHICH IS PREPAID HAS APPLIED FOR PORT IN FACILITY TO AIRTEL FROM IDEA CELLUALR ON 22.01.2011 AND HAS RECEIVED MESSAGE FOR CHANGE OVER TO AIRTEL ON 24.01.2011 AT 5.26 PM WITH A MESSAGE ” YOUR REQUEST FOR PORTING THE PREMIUM NUMBER TO AIRTEL HAS BEEN RECEIVED” AND FOR AVAILING THE MNP SERVICE I HAVE INCURRED RS.19 TOWARDS PORTING CHARGES AND RS.25 TOWARDS PURCHASE OF NEW SIM CARD OF AIRTEL. AIRTEL OFFICE SITUATED IN HIMYATNAGAR HAS INFORMED ME THAT PORTING WILL BE COMPLETED IN ONE WEEK. BUT TO MY SHOCK ON 29-01-2011 AT 5.30 PM I HAVE RECEIVED A MESSAGE FROM 1901 “REQUEST REJECTED BY DONOR DUE TO THERE SUBSISTING CONTRACTUAL OBLIGATIONS FROM THE SUBSCRIBER AGREEMENT”
    TILL TODAY I AM GOING ROUND AND ROUND OFFICES OF IDEA CELLULAR AND THUS MAKING ME LIFE MISERABLE. IT IS VERY UNFORTUNATE THAT TODAY ALSO WE LIVE UNDER THE STRONG CLOUTED BUSSINESS PEOPLE AND I FEEL THAT MR KAPIL SIBAL, TELCOM MINISTER SHOULD STEP IN AND FIND AN AMICABLE SOLUTION AND HELP CUSTOMER AND HIS BENEFITES FROM MNP.

  5. It is a unethical means adopted by Relaince CDMA i applied for portability on 25th january with another service provider and from 27th my mobile no is disconnected and even my mobile instrument is blocked today is 6th day do you have any government office who takes care of the complaint please let me know on [email protected]

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