Conversocial is integrated customer service and marketing software for Facebook and Twitter that provides advanced publishing, insights and comment management tools. Efficient cross-departmental workflow saves time and makes scalable conversation management possible. Using Conversocial’s collaborative platform, companies can interpret what their customers need, make better marketing decisions and deliver excellent customer care.
It enables organizations to plug in their customer service teams to Facebook and Twitter, enabling better customer service and reporting with less agent time needed. It is fully integrated into the Facebook wall and Twitter stream without separate apps or tabs, and allows customer service agents, social media managers and analytics managers to work seamlessly together.
Features:
- Connect with customers
- Prioritisation
- Quick Processing
- Conversation History
- Advanced publishing
- Engagement analytics
- Sentiment tracking
- Collaborate across your team
- Shared Inbox
- Assignment
- Complete Transparency
- Internal Notes
- Control your processes
- Team Roles
- Enterprise: Custom Roles
- Audit Trail
- Historic Archive
- Data Export
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