BIG TV Recharge Options – Oxigen, IVR, SMS & Online Payment

According to Reliance press release, Reliance BIG TV’s portfolio of easy recharge options now include Oxigen, Online Payment using Credit/Debit Cards or Internet Banking, Interactive Voice Response (IVR), Mobile Mode Payment (SMS) or just calling the toll free number 1800-200-9002. This strategic tie-up by Reliance BIG TV is a part of its customer service motto to offer convenient and user-friendly customer service experience.

Reliance BIG TV customers availing these easy recharge options will get an electronic 12-digit pin number from the retailer. The customer has to punch in the 12-digit pin number either through SMS or call 1800-200-9002 and follow the IVR instructions. This will credit the value equivalent to what is offered by a recharge voucher into their Reliance BIG TV account.

Reliance BIG TV has entered into a tie-up with “Oxigen” India’s first and single point recharge service. According to this tie up Reliance BIG TV will offer its customers the entire portfolio of Oxigen’s easy recharge option. Oxigen’s presence through 75,000 Pan India retail network will provide an ease of recharge convenience for Reliance BIG TV customers.

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The tie-up with Oxigen immediately follows Reliance BIG TV’s roll-out of an extensive Recharge Voucher (RCVs) network across 6500 towns in India. Reliance BIG TV has put into place a network of close to 100,000 outlets spread over 10,000 towns including outlets like local grocery stores, gift stores, and utility stores. Reliance BIG TV has taken the route adopted by the telecom players to retail RCVs for pre-paid mobile connections. Retail outlets of almost every genre are being roped in to ensure maximum penetration and easy accessibility for customers. The existing network of 100,000 retailers, 250 Reliance Web Worlds, 219 Reliance Mobile Stores, and 40,000-odd telecom outlets which are sales points for the BIG TV DTH service will also stock the RCVs.

Reliance BIG TV offers monthly subscription packages ranging from Rs. 115/- to Rs.425/- (plus tax) across the News, Sports, Kids, Films, Lifestyle and Entertainment genres.

For recharges through the web, Reliance Big TV customers need to log on to www.bigtv.co.in, click on the ‘Recharge’ and follow the simple instructions on their computer screen. All they need to do is enter their Smart Card Number and click on the submit button to proceed. Reliance BIG TV customers can also recharge by a simple Recharge Voucher (RCV). These vouchers are available at Reliance World & Reliance Mobile Stores and with various dealers.

At any time to know their account balance, customers can call 1800-200-9002 (toll free) / 3033-7474 or SMS BTVBAL to 55454.

About Reliance BIG TV DTH

A wholly owned subsidiary of Reliance Communications, India’s largest integrated telecom service provider, offers India’s first fully Digital Home Entertainment Service using MPEG-4 platform, under BIG TV DTH brand. The world’s most advanced MPEG4 DTH technology platform enables BIG TV DTH to offer over 200 TV, Cinema and Audio channels, the highest by any other DTH operator in the country. With 32 exclusive movie channels in English, Hindi and Regional languages, BIG TV DTH offers a choice of 600 new movies every year, unmatched by any DTH or cable operator in the country.

The country’s largest on-ground infrastructure for a Home Entertainment created by BIG TV DTH would enable the company to serve over 5 million new customers every year and will offer multiple price points and packaging offers to suit needs of all customer segments. The state-of-the-art Customer Service mechanism is fully functional and ready to serve a minimum of 50,000 customers every day in 11 Indian languages. Available at launch at 1-lakh retail outlets across 6500 towns, over 2000 exclusive Reliance branded stores, BIG TV DTH is the largest retail rollout of a Home Entertainment Service in India. BIG TV DTH Toll Free Number: 1-800-200-9001; SMS BIGTV to 55454.

36 Comments

  1. big tv is pathetic in terms of the availability of recharge coupns anywhere and to do on line is more pathetic as most of the sites do not allow transection for big tv.Even i am planning to throw the bigtv dish for tatasky.long time is passed away and the company doesn’t seem to be intrested in paying attention towards the customers.

  2. hi,
    can you provide me the tariff list of the big tv recharge coupon per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels

    • Reliance Bigtv Long duration Pack

      Offer Duration 1 Month 3 Month 6 Month 12 Month
      Value 127 NA NA 1268
      Bronze 152 434 822 1522
      Bronze Plus 165 NA NA NA
      Silver 199 566 1072 1985
      Silver Plus 221 629 1191 2206
      Gold 248 707 1340 2482
      Diamond 298 849 1608 2978
      Platinum 347 990 1876 3474

  3. sir,
    how can i recharge my bigtv ? i stay in malda now recharge card is not available in our town so how can i recharge ??????????
    my pin code is 732203 please recharge card provide us

    thank you BIG TV

  4. We got fooled by one of Reliance big tv customer care representative . We are located in Rajajinagar 2nd block. One of our cousin was having big TV connection and when he was going out of country we have taken his connection and we have recharged it and using for few days.

    During this span of time we were getting frequent signal interruption and we use to call customer care. Customer care representative use to come and do the necessary changes. Every time when they come they use to say dish is turned and from our account they use to deduct 175/- as service charge. Initially we were not aware of this service charge since they have not informed.

    We were fed up since this has happened 4-5 times. Then we didn’t recharge further. One fine day. One of Big TV customer care lady called up and asked us to recharge further but we were not interested then she asked us to return the set up box, Remote, smart card, LNB, and dish and promised us that she is going to refund the amount within two three days. The same day two of big tv representatives came home and taken these things and given one acknowledgement slip . The representative came to dismantle the dish, set top box, LNB and Remote control refused to give neither the Reliance LOCAL office address nor his phone number. We believed him only because, he was wearing Big tv uniform and he was sent by Big Tv, as we had been contacted by the Big TV call centre.

    Today, when we complained with the Reliance customer care, they refused to refund our amount, and shown their ignorance on the Technician who had collected all this. They repeatedly disconnected our call, when we asked for justice. We are thinking of filing them under section 420 as a cheating case.

    The Acknowledgement issued is STB No:SHYSTC001052870.

  5. do you know, reliance is not reliable they seems they can cheat all easily!!!!!!!!!!

    i purchased big tv connection kit no. SHYSTC000469704 and smart card No. 200531558087 on 29.03.10. the same was installed on the first week of april,10 by their staff having contact No. 9540754969.

    ever since the dish was installed, the same is having problem, in fact it was not properly installed since one of its anchoring point was not fastened properly and drilled hole was loose, when i asked them to anchore the same properly by drilling another whole to fasten the nut, i was advised that the same was not a problem and shall be attended as and when required later too.

    since the very begenning it has ben problamatic and i complained about the same in the month of april itself which is also a matter of their record, the attending tech again not drilled other whole and fastened nut in same hole. now the problem of bad signal has became more frequent as such the loose hole has become more loose thus dish often get dis-oriented with a little velocity of wind.

    i complained the same on 20.07.10 vide complaint No. 132374169, on 21.07.10 at 6 PM the visiting tech Mr. Amit Contact No. 9540387065, despite of being explained the problem, instead oof attending the same changed set top box which did not have any problem at all and replaced the same with an old one. i may point out that i never copmlaint about any problem in set top box. on being asked to tighten the loose nut by driling another hole, he denied on the ground that i need to pay for the same. on being confronted that neither the premises nor the locality is changed even all the three holes are not to be done afresh, only the one other hole needs to be drilled a little apart from the older loose one, he did not conceded.

    i complained against the illegal demand of the same on 21.07.10 vide complaint No. 132470892 and demande immidiate proper installation of dish. but the two days have been passed but the same has not been ressolved.

    being a consumer my concerns are that if i needed to pay the charges for same in next visit why the same was not properly installed instantly. therefore, i again registered another complaint vide Mon, 26 July, 2010 8:00:10 PM ‘ADAG=006-415-60 and demand a senior executive of big tv other than so called Sh. Amit to visit my home to check the way the dish was installed instantly and the way complaint were attended later, so that the my concerns are attended. i also demand techanical examination report of my old set top box removed by Mr.Amit arbitrarily without moy consen but alas the cheaters are laughing no body of BIGGGGGG TV has turned up since then……..

  6. Sir,
    How can i recharge internet banking &can you provide me new Subscription pack list Please send reply through email?

  7. My big TV ID is 200695442343.I please let me know how I could get it recharge through online payment (intrnet banking). Further let me know the procedure for obtaining the channel oackages as per my choice.
    Regards.

  8. I have atm debit card.I also have net connection.I want to recharge big tv through these.How can I recharge big tv?

  9. sir,
    can you provide me tariff list of bigtv recharge cupon per month, plz send me the channels covered in the coupon according to tariff plan and also the details about to subscribe the pay channels

  10. hi,
    can you provide me the tariff list of the big tv recharge coupon per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels

    ravi

  11. Today is Sunday, recharge voucher is closed. Can you recharge my account 200748916775 for a one day I will recharge on tomorrow once shop opened

  12. I got a connection of Big Tv for the gold plus additional channels for which the entire payment was collected. Since the very first day, many of the channels which i had selected including HBO, CNN, AXN, etc was never available. I complained several times and have been regularly paying, rs 400/- per m0nth, but so far there has been no rectification. Moreover, my connections are often cutoff with a msg. that payment balance is low. I just don’t have any idea on what basis i am now being charged as no one answers the toll free nos.
    Is this one of Reliance marketing tactics, the same which they follwed for their mobile phones and electricity supply? Reliance does not seem to have learnt any lesson from the customer’s rejection and conttinue to dupe customers with attractive offers and slowly increse charges or resort to other types of harrassment. will anyone from reliance respond?

  13. I had recharged the Big TV on 22.5.2010 for Rs.204/- (subscription) and Rs.350/-(installation) both put together transferred Rs.554/- to Reliance.

    The technicians installed the antenna on 23.5.2010, it did not work, the technician attended again on 24.5.2010 made it work.

    On 25.5.2010 got disconnected saying, there is no balance in my account, as they had deducted Rs.175.00 towards service charges for the technicians visit to my house.

    I was never told that there will be a deduction of Rs.175/- for technicians visit to my house on 24.5.2010, in fact, the technician came for only a rectification. Today, I am without connection for no fault of mine.

    Will my money of Rs.175/- be reimbursed to me ? The request no.127504825 issued on 25.5.2010 at 15.40 hours.

  14. hi this is ajit my big tv is very good

    i love big tv

    now we are in rural area

    plz give to us a discount on monthly packages

    127rs

    is heavy amount
    plz
    plz
    plz
    …………………………………………

  15. sir,
    can you provide me tariff list of bigtv recharge cupon per month, plz send me the channels covered in the coupon according to tariff plan and also the details about to subscribe the pay channels

  16. hi,
    can you provide me the tariff list of the big tv recharge coupon per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels.

    Pl also tell me to recharge by ONline.

    Reply

  17. hi,
    can you provide me the tariff list of the big tv recharge coupon per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels.

    Pl also tell me to recharge by ONline.

  18. Dear Sirs,
    can you provide me the tariff list of the big tv recharge coupon per month and per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels.now I am using starter 3 package .

  19. BIG TV Service is bakwas…
    Complaint Number: 112287991, its been 30 days no one is ready to take responsibility.
    Smart Card Number: 200570615659.

    I had recharged through IVR, my recharge amount gone to some other account of reliance. Now no one is taking that responsibility to solve this issue. Its their IVR BUG. Amount was 3400/-

    Guys Please don’t go for BIG TV, they are second government.
    After service more important…. I hope Reliance doesn’t understand this.

  20. Dear Sirs,
    can you provide me the tariff list of the big tv recharge coupon per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels.now i using rs 175 package can i continue the same

    b.a.s.kumar

  21. hi,
    can you provide me the tariff list of the big tv recharge coupon per year. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels.now i using rs 175 package can i continue the same

  22. hi,
    can you provide me the tariff list of the big tv recharge coupon per month. please send me the channels covered in the recharge coupon according to tariff plan and also the details about to subscribe the pay channels.

  23. Sir,
    How can i recharge by bigtv ( kilimanoor, trivandrum, kerala, india ) from kuwait? what what details or numbers are needed for that? Please send reply through email?
    Your’s faithully
    resmijayan

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