Kerala State Electricity Board (KSEB) is launching pilot project which is a facility for KSEB consumers to lodge complaints relating to power failure by SMS.
KSEB said the facility would reach the consumers in Thiruvananthapuram district on 19th August 2011. Power consumers all over the State would be able to make use of the facility by the end of August.
To register a complaint, the consumer (in Thiruvananthapuram district from 19th August 2011 and in other districts from a date to be announced later) has to send his or her consumer number and section office code by SMS to the number 537252.
[advt]Immediately, the server at the KSEB headquarters would SMS a reply acknowledging the registration of the complaint. The complaint would simultaneously flash on a computer at the section office concerned of the KSEB. The information would reach the mobile phone of an officer specifically in charge of attending to the complaints.
On setting the complaint right, the officer would deliver an SMS over the computer at the section office, passing on the information.
This facility was being introduced as part of the 100-day programme of the UDF government, with the help of the m-governing programme of the Kerala State IT Mission.