Infosys BPO in collaboration with Indian Institute of Management Bangalore (IIM-B) has developed a highly customised case study that can be used in business schools. The key objective of this case study is to impart industry specific knowledge to management students whilst integrating practical experience and expertise with theoretical concepts.
The case study which is presently being piloted in an IIM-B executive development program is supposed to be the first on the BPO industry to be published and taught in Indian as well as global business schools. This will also become part of a larger case study bank that is shared among leading business schools across the world including blue chip B-Schools in the US and Europe.
The case study demonstrates Infosys BPO’s commitment to sharing its best practices and educating the managers of tomorrow, ensuring that adequate knowledge and skill sets are developed, which will enables to take on responsibilities in a myriad of service sectors within the BPO industry. [source]