BSNL to Outsource Wireless Customer Care Services

BSNL invited bids to outsource its wireless customer service BPO requirements to private call centres for setting up and managing its BPO operations that will cover over 17-million customers across the four southern states. The process is beginning with the South zone, and later will expand to the other three zones — North, East and West.

The size of the total BPO outsourcing contract for all zones is well over Rs 5,000 crore over a five-year period. The bids will be restricted to large BPOs, which have over 3,500 seats domestically or over 6,500 employees globally and have capabilities of setting up standalone centres to cater to the requirements of the PSU. All BPOs bidding for the contract should have experience in running centres with over 500 seats at single destination.

BSNL is also planning to float tenders to outsource management and maintenance of its 50,000-plus towers and over 100,000 kms of optic fibre cable network. This contract, too, is worth over Rs 5,000 crore.

3 Comments

  1. dear sir,iam jyothi iam having bpo center in hyderabad name jossoftek i have three branches two branches in hyderabad one bransch in kadapa total 500to800 employees are working we can do all types works like medicaltranscription,generaltranscription,dataentry, dataconversion ,formfilling ,datacapturing,inbond,outbond we much experiance we want to take up work from u ,please send us the necessary details

  2. we are having an application so we wan to send message to other numb can you plz tel in ur service maximum how much sms package you provide us with how much price

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