BSNL has decided to introduce onetime Special Relief Scheme “SAMADHAAN” with the options as indicated below as a goodwill gesture as one time relief to Broadband customers. Its second option is applicable to all customers in both home & business.
Option – II (Applicable to all customers – Home & Business)
Under this option the customer can settle his disputed bill/s as follows:
- The customers may choose any limited usage Broadband Plan of higher FMC. The customer’s disputed bills under the earlier plan may be settled as per the chosen New Limited Usage Plan. In case the free usage in the chosen plan is less than the total usage in each of the disputed bills, the remaining usage against each such bill may be settled as per the existing usage charges per MB prescribed in the chosen plan.
- [advt]The above relief shall be applicable to customer only if the customer commits to remain in the chosen limited Plan for three months by payment of FMC for three months in advance, after the settlement of the disputed bill/s.
- The relief mentioned at (i) above under this option shall be applicable uniformly up to three consecutive bills only i.e., the latest disputed bills and two immediately preceding bills, in case these two preceding bills too are disputed and unpaid.
- Head of the SSA may, however, on the merits of each case allow settlement of such disputed bills for six consecutive billing cycles i.e., the latest disputed bill and preceding five bills, if disputed and unpaid.[source]
Other terms and condition:
i. The scheme is valid up to 31st March’2012.
ii. A customer can avail any of the options in the above mentioned scheme only once in lifetime on a particular connection.
iii. Plan chosen under relief scheme shall be applicable only for all the disputed bills and the future committed period. No past undisputed bill shall be settled through this scheme.
iv. Any hitherto regretted case & disconnected for non-payment, which could have been settled on the basis of options of this concession scheme may also be considered for settlement under the scheme, if the customer makes an appeal.
v. In case a customer is already disconnected and wants to avail any of the options of the above scheme, he shall not be charged any reconnection/installation fee and Fixed monthly charges for the intervening period i.e., from the date of disconnection of BB connection up to the date of reconnection.
vi. Disconnected BB connections under the scheme shall be reconnected on customer’s request after receipt of payment through different settlement options indicated above and clearance of outstanding bills against related landline connection.
vii. The bills relating to landline connection, outstanding if any shall be paid by the customer as required under existing instructions for restoration of disconnected b-fone connections.