S Tel has provided detailed customer care numbers (10 digit phone number as well as short code) for each of its customer service groups including General Customer Care, VAS Helpline, Balance Enquiry, Recharge, Latest Scheme, Caller Tunes, Ringtones, Voice Station and Voice Message.
The following customer contact short codes work for the services in all circles.
| Service | Short code |
|---|---|
| Customer Care | 1212 |
| VAS Helpline | 1213 |
| Balance Enquiry | 444 |
| Recharge | 555 |
| Latest Scheme | 666 |
| Caller Tunes | 52211 |
| Ringtones | 52221 |
| Voice Station | 52231 |
| Voice Mail | 52241 |
Following is the list of email addresses of each circle’s customer care / customer support, nodal officer and appellate authority.If your complaints are not taken care well by the customer support, you may contact the nodal officer and then the appellate authority.
| Circle | Customer Care Email | Nodal Officer Email | Appellate Authority Email |
|---|---|---|---|
| Assam | [email protected] | [email protected] | [email protected] |
| Bihar | [email protected] | [email protected] | [email protected] |
| Himachal Pradesh | [email protected] | [email protected] | [email protected] |
| J & K (Jammu & Kashmir) | customercare.j&[email protected] | nodal.j&[email protected] | appellate.j&[email protected] |
| Jharkhand | [email protected] | [email protected] | [email protected] |
| North East | [email protected] | [email protected] | [email protected] |
| Orissa | [email protected] | [email protected] | [email protected] |
[advt]
Each of the state has separate 10 digit mobile phone numbers for each of the customer services, details given below. S Tel has a dedicated call center to attend to customer queries.
| Assam | Mobile Number | Short code |
|---|---|---|
| Customer Care | +919127012345 | 1212 |
| VAS Helpline | +919127011213 | 1213 |
| Balance Enquiry | +919127010444 | 444 |
| Recharge | +919127010555 | 555 |
| Latest Scheme | +919127010666 | 666 |
| Caller Tunes | +919127012211 | 52211 |
| Ringtones | +919127012221 | 52221 |
| Voice Station | +919127012231 | 52231 |
| Voice Mail | +919127012241 | 52241 |
| Bihar | Mobile Number | Short code |
| Customer Care | +919128012345 | 1212 |
| VAS Helpline | +919128011213 | 1213 |
| Balance Enquiry | +919128010444 | 444 |
| Recharge | +919128010555 | 555 |
| Latest Scheme | +919128010666 | 666 |
| Caller Tunes | +919128012211 | 52211 |
| Ringtones | +919128012221 | 52221 |
| Voice Station | +919128012231 | 52231 |
| Voice Mail | +919128012241 | 52241 |
| Himachal Pradesh | Mobile Number | Short code |
| Customer Care | +919129012345 | 1212 |
| VAS Helpline | +919129011213 | 1213 |
| Balance Enquiry | +919129010444 | 444 |
| Recharge | +919129010555 | 555 |
| Latest Scheme | +919129010666 | 666 |
| Caller Tunes | +919129012211 | 52211 |
| Ringtones | +919129012221 | 52221 |
| Voice Station | +919129012231 | 52231 |
| Voice Mail | +919129012241 | 52241 |
| Jammu & Kashmir (J & K) | Mobile Number | Short code |
| Customer Care | +919130012345 | 1212 |
| VAS Helpline | +919130011213 | 1213 |
| Balance Enquiry | +919130010444 | 444 |
| Recharge | +919130010555 | 555 |
| Latest Scheme | +919130010666 | 666 |
| Caller Tunes | +919130012211 | 52211 |
| Ringtones | +919130012221 | 52221 |
| Voice Station | +919130012231 | 52231 |
| Voice Mail | +919130012241 | 52241 |
| North East | Mobile Number | Short code |
| Customer Care | +919131012345 | 1212 |
| VAS Helpline | +919131011213 | 1213 |
| Balance Enquiry | +919131010444 | 444 |
| Recharge | +919131010555 | 555 |
| Latest Scheme | +919131010666 | 666 |
| Caller Tunes | +919131012211 | 52211 |
| Ringtones | +919131012221 | 52221 |
| Voice Station | +919131012231 | 52231 |
| Voice Mail | +919131012241 | 52241 |
| Orissa | Mobile Number | Short code |
| Customer Care | +919132012345 | 1212 |
| VAS Helpline | +919132011213 | 1213 |
| Balance Enquiry | +919132010444 | 444 |
| Recharge | +919132010555 | 555 |
| Latest Scheme | +919132010666 | 666 |
| Caller Tunes | +919132012211 | 52211 |
| Ringtones | +919132012221 | 52221 |
| Voice Station | +919132012231 | 52231 |
| Voice Mail | +919132012241 | 52241 |
| Bihar | Mobile Number | Short code |
| Customer Care | +919128012345 | 1212 |
| VAS Helpline | +919128011213 | 1213 |
| Balance Enquiry | +919128010444 | 444 |
| Recharge | +919128010555 | 555 |
| Latest Scheme | +919128010666 | 666 |
| Caller Tunes | +919128012211 | 52211 |
| Ringtones | +919128012221 | 52221 |
| Voice Station | +919128012231 | 52231 |
| Voice Mail | +919128012241 | 52241 |
My network not working from 10/02/12…..when network problem will resolve …if not possible then send me porting code of my number…
My number is 7809271107
wat a bloody service yaaar…u guys have no option to talk wid d customer care excutive…crap
Kindly confirm me that if I will make a recharge voucher of rs.62 in my mobile and the same will connected with computer for internet through dongel for long period than will the connection of mobile be disconnected by the company or not.
Sir,
I have 10 years experiance as a front office executive. I have also experiance in telecom sector. I newly saw your network in Assam. How can i apply a job in your company.
Regards
Alina Hussain
Guwahati
Respected Sir
I have a Nokia XpressMusic 5130C-2 RM-495 wanted to pay attention that I wanted to lock my vedio in my said hand set.
Kindly send me the steps to my mobile no. 9748850327.
with regards
sudipta kumar paul
Respected sir/madam
I am doing MBA and right now i have completed 3rd semester.
I want to start my future in s telecom as a job profile in sales and marketing in Bihar.So if you are interested then can i send my c.v.
Thanking you
Rajeev
9835416717
seeking the job scenerio in stel shimla in computers