HappyFox Customer Support and Ticket Management Software for Business

HappyFox is a customer support application designed to help businesses and teams keep their clients happy and Users can collate requests and manage tickets online. Customization options let the user create status and assign colors, user can also personalize queue settings. Automation features are available that let the user set a specific rule to complete an action.

Users can send mass responses to numerous customers and review colorful pie chart reports. A self-service customer interface is available and can be offered to clients to give them more convenient ways to submit tickets and follow up. Users can also build an online knowledge base to reduce the amount of manpower needed by letting customers access documentation and answers on their own. Additional features include a personalized dashboard, two way email integration, customizable notifications and API integration.

Features of HappyFox

  • Supports ticket management and customer support.
  • Manage and create unlimited reports.
  • Add on unlimited contact to your Happyfox account.
  • You may also check ticket overview, ticket inflow, ticket by status, ticket by priority.[advt]
  • Knowledge base supports as a help desk.
  • Service request print outs can be taken.
  • Personalized dashboard.
  • Customized notification on every ticket raised.
  • Tagging and escalations.
  • Supports role management.
  • Supports multiple languages.

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