Wipro to Deliver Global Legal Process Outsourcing for Microsoft
Wipro Technologies announced that its Business Process Outsourcing (BPO) division has partnered with Microsoft Corporation to provide global Legal Process Outsourcing (LPO) for Microsoft’s Intellectual Property (IP) portfolio.
In July 2008, Wipro began providing U.S. Patent and Trademark filing and docketing services to Microsoft’s Intellectual Property & Licensing group. Microsoft previously had used a mix of in house resources, outside law firms and offshore vendors to perform these IP services. Moving to Wipro, with its extensive BPO experience, international reach and global delivery capabilities, ensured not only efficiency but also consistency in the way Microsoft does business.
Microsoft facilitated the transition of processes to Wipro by leading domain training for Wipro’s team. Wipro correspondingly developed the LPO framework, tools, trainings, controls and metrics required to drive high productivity and reduced costs for Microsoft. Wipro’s operational rigor, application of tools and various quality improvement methodologies has led to significant gains in both quality and efficiency of the transferred processes. These results have led Microsoft to add international docketing and filing processes to the original US-only processes at Wipro.
Over the past two years, Wipro has developed an impressive IP domain expertise and ability to work on a scale required for Microsoft’s vast IP portfolio. Wipro and Microsoft continue to jointly develop improved domain expertise, processes and case management and work allocation tools to further streamline IP processes.
“The dedicated Microsoft team at Wipro has become a fundamental component of our global Patent operations function,” said Martin Shively, GM of Patent Operations at Microsoft. “The Wipro team works closely with our in-house team to manage one of the world’s largest and most valuable patent portfolios.”
“The success of this partnership is testament to the innovation and dedication demonstrated by Microsoft’s IP team and Wipro’s LPO solutions professionals,” said Saju A. Joseph, General Manager KPO & LPO solutions, Wipro Technologies. “Wipro will continue to integrate legal expertise with process and technology to reduce overall legal cost for its clients”, he added.
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