The Universal Access Number Service allows the service subscriber to publish one number and have the incoming call routed to different destinations based on origin of call or time/day on which the call is made. The service subscriber can be reached nation wide under the unique IN number.
UAN is a number resource that allows a service or business with several terminating lines to be reached through a unique universal number. A call to a service subscriber will be paid by the calling party or split between the calling and called party. This service is accessible from networks of other Operators also. It is a 11 digit number 1860-XYZ-ABCD
There are two types of UAN Services offered to Customers.
Who can subscribe for Universal Access Number service?
How do I subscribe for this service?
Contact BSNL Customer Service Centre or Service Coordinator in your locality.
Download forms from http://www.bsnl.co.in/forms. htm
What BSNL Offers to Universal Access Number subscribers?
|BSNL advanced features offers a bundled solution that can help your organization track calls, route calls based on your organization’s needs, and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services.|
|Single All India Number – A single 11 digit number accessible throughout India including other operators network. No STD facility required to access the serviceTime of Day/Time Interval Routing – allows organizations to route calls to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to alternate location.Day of the Week Routing –Calls can be routed not only as per the Time of the day but also as per the type of day.Origin Dependent Routing – Calls can be routed to set of destinations based on the origin of the call.
Call distribution – allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls such that these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate.
Line hunting – allows organization to have one or more installations where the call may be answered
Call limiter – Restricts maximum number of simultaneous calls and this helps organization to dimension resources
|Call Queuing – enables calls meeting busy condition or reaching call limiter to be placed in a queue and as soon as free condition is detected the call is answeredCondition based routing – Calls at the destination can be re-routed to a different destination number in following conditions (1) Busy (2) No Answer (3) Reached call limiter.Interactive voice response : The IVR routes calls to the appropriate person or department based on keypad inputs selected from the menu options as defined by the service subscriber.Black & White List – allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of toll-free/UAN coverage to match your potential callers and also save on the cost of handling unnecessary calls.
Incoming Grey list – When a calling line is added in the grey list , a PIN is associated with it. When a caller from grey list access the service , a PIN is asked for authentication.
Detailed Bill – Details of calls received is provided. This helps organization in marketing and business planning
What is the tariff of Universal Access Number Service?
|1. Processing charge for service(Nonrefundable)||Rs.5000/-|
|2. Security deposit (Refundable)(To be reviewed every 6 months)||N.A|
|3. Fixed Monthly Charges for service||Rs.3,000/- per month|
|4. Call Charges Payable by||Calling Party (Rs./Sec)|
|(I) From Landline/WLL|
|(a) Local (Within same SDCA)|
|(i) From BSNL/MTNL||Rs 1.20/30 Sec|
|(ii) From Other Networks||Not Applicable|
|(b) Within same circle||Rs 1.20/30 Sec|
|(c) Outside Circle||Rs 1.20/30 Sec|
|(II) From Cellular|
|(a) Within Circle||Rs 2.00/60 Sec|
|(b) Outside Circle||Rs 2.00/60 Sec|
|(c) National Roaming||Prevailing national roaming tariff (calls beyond visited LSA) as per plan|
|5. DiscountNote:(i) The discount is on non-graded basis(ii) In case of UAN (Split charging) Excludes local calls||N.A|
|6. Any modification in service(on demand)||Rs.100/-|
|7.Detail billing soft copy (Per month)(On demand by subscriber)||Rs.100/-|
|8. Vanity Numbers Charges||One Time|
|Super Premium (Category A)||Rs.10000/-|
|Premium (Category B)||Rs.7500/-|
|Prime (Category C)||Rs.5000/-|