Salesforce.com Revolutionizes Customer Service for a Social and Mobile World with Desk.com. Now every business can deliver personalized customer service through Twitter, Facebook, phone, email and web Desk.com puts a mobile help desk in every employees pocket, letting companies help customers anywhere, anytime . Thousands of fast-growing companies, including Bonobos, Klout, and Spotify, are wowing their customers using Desk.com . Desk.com available today, starting at $49 per month
Salesforce.com,the enterprise cloud computing company, today unveiled Desk.com,revolutionizing customer service for a social and mobile world. Desk.com enables businesses to deliver personal customer service by offering a help desk that is social, mobile and simple to use and deploy. Built with social at its core, Desk.com allows any business to instantly work with customers over any major social network. Desk.com Mobile allows companies to carry a help desk in their pocket and answer customers on the go. Finally, Desk.com is so simple that any company, even one without an IT staff, can get up and running over a weekend.
Alex Bard, vice president and general manager, Desk.com said :
“We built Desk.com so that every company can deliver personal customer service in a social and mobile world. Desk.com is social at its core; its mobile app instantly lets any employee, anywhere, deliver awesome customer service; and it can be deployed quickly and easily,”
John Rote, director of customer experience at Bonobos said :
“At Bonobos, we need to move quickly because if we don’t support the customer, there will not be a customer to support,” . “We have a huge volume of inquiries and a small staff, so customer service is everyone’s job. After deploying Desk.com in two days, we had a complete social help desk that everyone in our company can use.”