Complain About Mobile Phone Service Providers at TRAI Website (Coming Soon)
Posted by Lakshmi on January 25th, 2010 under category Mobile News
Topics: Complaints, Forum, Mobile News, TRAI
Economic Times reported that, TRAI (Telecom Regulatory Authority of India) has decided to set up an online customer redressal mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers.
Any customer can log on to the proposed web-based system to be maintained by TRAI. Customers will be able to register complaints, violations or any other grievance against their mobile operator. Through this real-time system, your mobile operator will immediately get the complaint. TRAI will be able to monitor if customer grievances were being addressed well.
TRAI is also planning to include SMS-based and voice call based complaints, which would increase the reach of the system. The process will begin next month and plans to have the platform working from the beginning of next fiscal year.
It is also reported that, TRAI is planning to junk the Do-Not-Call (DNC) registry, as this has failed its purpose of ensuring that telemarketers do not make unsolicited calls or send SMSs to those enlisted in the DNC. TRAI plans to explore the option of setting up a ‘Do-Call’ registry, where only registered users would be called by telemarketing firms.
Cellular Operators have demanded that they be allowed to charge subscribers for calls that are not related to grievances/complaints in order to reduce the huge cost of running call centers.
Author Email: sree@teck.in
DEAR SIR
MY NAME IS MOHIT AND MY NO IS 9911955253. I AM USING THIS
NO FROM LAST 4 YEARS.
ON 11 MARCH I PURCHASED A NEW POSTPAID NO OF
IDEA THROUGH A TELECALLER OF IDEA(Eye Catcher Designer Pvt Ltd./ B42, Sec-59, Noida, UP 9540094759, 9540093318, 9540093516) THEY COMMITTED ME THAT THEY WILL GIVE ME A NO STARTING FROM 9911111 & DIGIT WILL BE DECIDED BY THEM AND I AGREED FOR THAT. THEN THEY SEND A FIELD BOY TO DELIVER THE SIM AND HE TAKE 500 RS FROM ME AND GAVE A RECEIPT OF THAT TO ME BUT AFTER 4 DAYS THEY NITHER ACTIVATE MY NUMBER OR GIVE ANY CONFERMATION AFTER SOME OF CORROSPONDENCE THEY CALL ME AND TOLD ME THAT WE R GIVING U YOUR NUMBER AND THEY GIVE A DIFFRENT NO TO ME WHEN I SAID THAT THIS IS NOT THE COMMITTED NO THAT U R TELE CALLER HAS TOLD ME THEN THEY SAID THAT THAT 9911111 NO IS COSTLY AND WE CANT GIVE THAT TO U . AND WHEN I ASK THEM THAT IF U DON’T WANT TO GIVE THE NO THAT WHY U HAVE GIVE THE COMMITMENT THEN THEY SAID ME THAT THIS WAS A MISTAKE AND NOW U WILL NOT GET U R MONEY BACK U HAVE TO TAKE A NUMBER FROM US AND WE WILL GIVE U DISCOUT ON BILL, BUT THEY SAYING MY MONEY WILL NOT REFUND. AND I WANT MY MONEY TO BE REFUND CASH OR BY CHEQUE PLS DO A FAVOUR FOR ME I AM A STUDENT AND I THINK I AM MAILING U MY MATTER WHAT HAPPENED WITH ME I AM SURE U WILL DO A BEST SOLUTION
PLS SIR .
MOHIT VERMA
9911955253
Sir,
Mere pas AIRCEL ka prepaid sim (Mo.=09807912360) hai.Is per Dialer song ko bina mujhse puchhe na zane kab ka chalu ker diya gaya aur per day ek Rupaiyaa mere account se kata zata raha,jo ki mai samajhtaa tha ki maine kisi se baat kiya hoga.uske baad balance zero huvaa,jo ki takriban 4 ya 5 dino tak raha.Uske bad humne Rs.101.00 se recharge karayaa, jiske bad niymanusar Rs.101.00 balance bhi aaya.Lagbhag 2 ghante bad achanak balance Rs.30.00 kam ho gaya.maine turant Costmor Care ko iske bare me bataya to zankari di gayi ki aap ke no. pe Dialer Tone ki seva Date 12-03-2010 se chalu hai.maine virodh kiya to sikayat darz kar li gayi tatha kuchh dino me isko dur karne ko kahaa gaya.iske lag-bhag 3 ya 4 ghante ke bad 2 SMS (ek 54321 se aur dusra 57000 se) aaya. Iske turant bad maine apna balance check kiya to pataa chala ki dubaraa Rs. 30.00 mere A/C se kam ho gaya hai.Maine dubara se Costmor Care ko call kiya, lekin yahaa se santoszanak javab nahi diya gaya aur hume bata ke apne sinior aadikari ko call transfer ki gayi, jo ki sinior ne attend nahi kiya.aisaa lagatar 3 bar huva.
Ab aap hee batave ki mai kya karu.
Sir mere pass airtel ka sim card hai mera problem hai ki abhi 6 mounth se mere rese.per network nahi araha hai pahle bahut achha network ata tha parntu abhi halat bure hai kya mobile company ke khilap koi action le saktey hai trai umed karta hu plz help me my no.09950533326 Kailash singh Toliasar sri Dungargarh Dist Bikaner Raj.
ME vodafoen KA MOB JISKA NUMBER 9899995566 HEY JISKE COMPLENTS ME 2 MONTH SE KUM SE KUM 50 BAR KAR CHUKE HO KE MERE GHAR RESIDENCE PER IS MOBILE PER SIGNEL NAHI AH RAHE HEY PERENTO MERE ITNE COMPL PER BHI VODAFOEN KE THARF SE KOHI KARWAHI NAHI HOI HEY AB THO ME IS CONNECTION SE DUKHI HO GAYA HO AB THO AAP SE HE REQ HEY KE AAP KE DURA IS ME KUCH KIYA ZA SAKE THANKS JATIN AGGARWAL MOBILE NO 9899995566.
Date:20.02.10
19 hrs,
IIT Bombay, Powai,
Mumbai
Dear sir/Madam
Thank you for your late response.
For your information my incoming services is only activated not the outgoing. Still i am not able to make a outgoing calls and it says that your services is kept on hold.
I talked again to the CC (customare care executives and their so called superiors) yesterday again but everbody only promises of reactivating services in 2 hrs 4 hrs and 24 hrs like that. Today also i talked to CC Kausar and she said you activation is completed and outgoing called will be activated by 12 noon of 20.02.10 or maximum by 18 hrs of 20.02.10.
Whenever i asked CC to transfer to superior they kept the call for hold for ~30min (it happens so many times and then disconnect it). I really felt shameful for such a behaviour from CC so called proffessional. The Next moment you try calling and then you will hear the recorded message that all CC are busy. But is it a coincidence that when we call from other no. all the CC are free and you can connect in a min. I dont think it is a coincidence, it is a adjustment made by CC who keep your no. in particular list so whenever you try CC you will get the same message.
I also dont understand why all the CC were busy for 30min. And each time i try to talk to CC every time they insist for a fresh request, aren’t IDEA increasing the burocracy and not trying to solve the problem instead. When i said i submitted the document to IDEA gallary and have the acknowledgement then it is their duty to submit or make sure that it should reach to HO or whereever then why i was asked each time the same. I think it would have a better option if IDEA should start asking people to visit their HO for the verification and submission of documents/proofs etc which will be less troublesome and harrasing.
Since I took the IDEA card most of the time I am using my mobile batteries just requesting to the CC , isn’t it serious problem with the IDEA services. Only advertising doesn’t help you have to provide services also.
Who should be responsible IDEA gallary people who are anyway employee of IDEA or a customer who made a mistake by choosing IDEA as a service provider.
Are we really heading towards progress or heading towards a older system of paperwork and timecosuming processes which used to take days and months together to activate the phone lines.( like BSNL used to have earlier I think their services are far better after experiencing IDEA’s service).
One thing i would like to convey to is that I am sure that i will by mistake advice any of my friends or realtives now onwards to choose IDEA as a option for the mobile service provider. I know t will not make difference to your balance sheet but at least i will be able to show a true picture of IDEA infront of the society.
SO again i am requesting( because that is what a customer can do)you to please return my money as per my earlier mail.
Kindly give me the fax no and email ids of the higher authorities to whom also i should show the true picture of their organization.
regards
your harassed customer
atul gopalrao wankhade
8108599878 (services kept on hold)
Thanks for sharing the URL but unfortunately it appears to be down? Does anybody have another URL?
ME AIRTEL KA MOB JISKA NUM 9810203915 HEY JISKE COMPLENTS ME 6YEAR SE KUM SE KUM 500 BAR KAR CHUKE HO KE MERE GHAR RESIDENCE PER IS MOBILE PER SIGNEL NAHI AH RAHE HEY PERENTO MERE ITNE COMPL PER BHI AIRTEL KE THARF SE KOHI KARWAHI NAHI HOI HEY AB THO ME IS CONNECTION SE DUKHI HO GAYA HO AB THO AAP SE HE REQ HEY KE AAP KE DURA IS ME KUCH KIYA ZA SAKE THANKS SUDHIR SHARMA MOBILE NO 9810203915
Mai phechle 3-4saal se Tata ka number use kr rha hu mera ye number itna fela hua h ki mai ise band bhi nhi kr sakta hu,
mujhe problem sirf ye h ki CDMA hone ke karan mujhe iske liye koi acha sa ya apni marji se Handset bhi nhi le sakta jo CDMA me aate vo intne gatiya h ki kya batau Nokia koi handset hi avilable nhi h.
mujhe ye batane ki kirpa kre ki apne isi number ko inhi service ke saath GSM me kaise convert kr sakta hu taki apni marji handset use kr saku.
Gsm custmer ke paas apni marji handset choose krne ke kitni opportunist h.!
Mai asha karta huki aap meri complante pr gor krenge or iska samadhaan batyenge.
I had buy 4 Sim (BSNL Family Pack Plan). The Purchsing date is 30/01/2010. But till time it is not activeted by BSNL. When we complain the Constmer care service, he says to me please waiting. Other companies mobile service phone is not coming in my mobile.(Relaliance) What can I do.
Best decision by trai. Very useful platform against bad customercare response. I hope it work early.